Step 1 — Your job assignment

Find your training package below and open your assignment from the Training Manager. It tells you who your client is and who's involved on both sides — enough to start your Stakeholder Register and draft your consultation email. What the training is actually about is for you to establish with the client.

ACMAnimal Care and Management Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Redgum Wildlife Sanctuary

Hi,

I'm assigning you a new client: Redgum Wildlife Sanctuary, Mildura, Victoria. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Priya Raman, Animal Operations Coordinator. Priya is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.

Thanks,
Liam

AHCAgriculture, Horticulture and Conservation and Land Management Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Clearwater Native Nursery

Hi,

I'm assigning you a new client: Clearwater Native Nursery, Coffs Harbour, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Marco Bellini, Nursery Production Manager. Marco is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

AMPAustralian Meat Processing Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Fitzroy Plains Beef

Hi,

I'm assigning you a new client: Fitzroy Plains Beef, Rockhampton, Queensland. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Lien Tran, Quality and Training Manager. Lien is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

AUMAutomotive Manufacturing

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Torrens Bus and Coach Bodies

Hi,

I'm assigning you a new client: Torrens Bus and Coach Bodies, Regency Park, South Australia. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Sofia Marinos, Production Manager. Sofia is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

AURAutomotive Retail, Service and Repair Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Murrumbidgee Motor Co

Hi,

I'm assigning you a new client: Murrumbidgee Motor Co, Wagga Wagga, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Aisha Khalil, Service Operations Manager. Aisha is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

AVIAviation Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Boundary Rider Aerial

Hi,

I'm assigning you a new client: Boundary Rider Aerial, Dubbo, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Fergus MacLeod, Chief Remote Pilot. Fergus is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

BSBBusiness Services Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Copperline Freight and Warehousing

Hi,

I'm assigning you a new client: Copperline Freight and Warehousing, Eagle Farm, Queensland. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Amara Okafor, People and Culture Manager. Amara is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

CHCCommunity Services

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Kingfisher Day Programs

Hi,

I'm assigning you a new client: Kingfisher Day Programs, Moonah, Tasmania. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Sione Tuilagi, Programs Manager. Sione is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

CPCConstruction, Plumbing and Services Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Seacliff Concrete and Formwork

Hi,

I'm assigning you a new client: Seacliff Concrete and Formwork, Unanderra, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Grace Papadopoulos, Operations Manager. Grace is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

CPC08Construction, Plumbing and Services Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Hartfield Masonry

Hi,

I'm assigning you a new client: Hartfield Masonry, Bunbury, Western Australia. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Liam Doherty, Director. Liam is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

CPPProperty Services Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Jacaranda Facility Services

Hi,

I'm assigning you a new client: Jacaranda Facility Services, Maroochydore, Queensland. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Mei Chen, Operations Coordinator. Mei is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

CSCCorrectional Services Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Meridian Court and Custody Services

Hi,

I'm assigning you a new client: Meridian Court and Custody Services, Newcastle, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Jarrah Williams, Training Coordinator. Jarrah is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

CUACreative Arts and Culture Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Northline Staging and Events

Hi,

I'm assigning you a new client: Northline Staging and Events, Fremantle, Western Australia. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Rosa Alvarez, Production Director. Rosa is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

DEFDefence Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Talbot Range Support Services

Hi,

I'm assigning you a new client: Talbot Range Support Services, Seymour, Victoria. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Ingrid Larsen, Contracts and Capability Manager. Ingrid is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

FBPFood, Beverage and Pharmaceutical

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Kurrajong Springs Brewing Co.

Hi,

I'm assigning you a new client: Kurrajong Springs Brewing Co., Mudgee, NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Dominic Furtado, Head Brewer and Production Manager. Dominic is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

FNSFinancial Services Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Reefline Insurance Brokers

Hi,

I'm assigning you a new client: Reefline Insurance Brokers, Townsville, QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Mei-Ling Chao, Client Services Manager. Mei-Ling is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

FSKFoundation Skills Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Riverhaven Citrus Packers

Hi,

I'm assigning you a new client: Riverhaven Citrus Packers, Renmark, SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Con Stavropoulos, Packing Shed Manager. Con is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

FWPForest and Wood Products Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Limestone Coast Frame & Truss

Hi,

I'm assigning you a new client: Limestone Coast Frame & Truss, Mount Gambier, SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Anneke Boshoff, Production Manager. Anneke is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

HLTHealth

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Southbank Pathology Services

Hi,

I'm assigning you a new client: Southbank Pathology Services, Hobart, TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Karen Mansour, Collections Manager. Karen is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

ICPPrinting and Graphic Arts

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Sunline Print & Signage

Hi,

I'm assigning you a new client: Sunline Print & Signage, Darwin, NT. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Marco Reyes, Studio and Production Lead. Marco is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

ICTInformation and Communications Technology

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Darling Downs Connect

Hi,

I'm assigning you a new client: Darling Downs Connect, Toowoomba, QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Oleksandra Bondar, Technical Operations Manager. Oleksandra is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

LGALocal Government

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Barragindi Regional Council

Hi,

I'm assigning you a new client: Barragindi Regional Council, central-west Queensland. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Moana Te Rangi, Community Services Manager. Moana is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MARMaritime Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Pilbara Coastal Marine

Hi,

I'm assigning you a new client: Pilbara Coastal Marine, Port Hedland, WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Sione Taufa, Fleet Operations Manager. Sione is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MEAAeroskills Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Skytrails Helicopters

Hi,

I'm assigning you a new client: Skytrails Helicopters, Broome, WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Ingrid Paulsen, Chief Engineer. Ingrid is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MEMManufacturing and Engineering

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Fitzroy Precision Engineering

Hi,

I'm assigning you a new client: Fitzroy Precision Engineering, Rockhampton, QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Priya Nair, Operations Manager. Priya is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MEM05Metal and Engineering Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Goldfields Weld & Repair

Hi,

I'm assigning you a new client: Goldfields Weld & Repair, Kalgoorlie, WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Zoran Kovac, Workshop Foreman. Zoran is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MSA07Manufacturing Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Moreton Coatings

Hi,

I'm assigning you a new client: Moreton Coatings, Wacol (Brisbane), QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Amina Farah, Production Superintendent. Amina is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MSFFurnishing Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Coastline Blinds & Shading

Hi,

I'm assigning you a new client: Coastline Blinds & Shading, Maroochydore, QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Harjit Kaur, Production Manager. Harjit is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MSLLaboratory Operations

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Coastline Environmental Laboratories

Hi,

I'm assigning you a new client: Coastline Environmental Laboratories, Wollongong NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Thao Nguyen, Laboratory Services Manager. Thao is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MSMManufacturing Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Silverline Stainless Fabrication

Hi,

I'm assigning you a new client: Silverline Stainless Fabrication, Ballarat VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Giulia Mancini, Production Manager. Giulia is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MSSSustainability

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Reef City Linen Services

Hi,

I'm assigning you a new client: Reef City Linen Services, Cairns QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Sam Okafor, Group Operations Manager. Sam is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

MSTTextiles, Clothing and Footwear

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Ironbark Canvas & Shade

Hi,

I'm assigning you a new client: Ironbark Canvas & Shade, Bendigo VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Elif Demir, Factory Manager. Elif is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

NWPNational Water Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Peel Valley Water

Hi,

I'm assigning you a new client: Peel Valley Water, Tamworth NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Jarrah Coleman, Network Operations Manager. Jarrah is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

PMAChemical, Hydrocarbons and Refining

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Castle Hill Fuel Terminal

Hi,

I'm assigning you a new client: Castle Hill Fuel Terminal, Townsville QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Hassan El-Masri, Terminal Operations Manager. Hassan is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

PMBPlastics, Rubber and Cablemaking

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Braidwave Cables

Hi,

I'm assigning you a new client: Braidwave Cables, Tottenham VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Priya Chandran, Operations Manager. Priya is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

POLPolice Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — State Police Service - Custody Management Branch

Hi,

I'm assigning you a new client: State Police Service - Custody Management Branch, Perth WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Tomasi Faleolo, Inspector, Training and Capability Coordinator, Custody Management Branch. Tomasi is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

PPMPulp & Paper Manufacturing Industry Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Hellyer Paperboard Mill

Hi,

I'm assigning you a new client: Hellyer Paperboard Mill, Burnie TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Bruno Ferreira, Mill Training Coordinator. Bruno is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

PSPPublic Sector Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Office of Consumer Licensing (Tasmanian Government)

Hi,

I'm assigning you a new client: Office of Consumer Licensing (Tasmanian Government), Hobart TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Amira Haddad, Learning and Development Manager. Amira is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

PUAPublic Safety

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Limestone Coast Forestry Group

Hi,

I'm assigning you a new client: Limestone Coast Forestry Group, Mount Gambier SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Willem van der Berg, Fire and Emergency Planning Manager. Willem is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

RGRRacing and Breeding Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Westral Park Greyhounds

Hi,

I'm assigning you a new client: Westral Park Greyhounds, Northam WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Stavros Economou, Kennel Operations Manager. Stavros is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

RIIResources and Infrastructure Industry Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Three Peaks Quarries

Hi,

I'm assigning you a new client: Three Peaks Quarries, Orange NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Aisha Ibrahim, HR and Training Manager. Aisha is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

SFISeafood Industry

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Longwater Oysters

Hi,

I'm assigning you a new client: Longwater Oysters, Coffin Bay SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Owen Griffiths, Farm Manager. Owen is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

SFLFloristry Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Bloomfield & Co Flowers

Hi,

I'm assigning you a new client: Bloomfield & Co Flowers, Fremantle WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Mei Lin Teoh, Owner and Head Florist. Mei is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

SHBHairdressing and Beauty Services Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Northline Barber Co

Hi,

I'm assigning you a new client: Northline Barber Co, Darwin NT. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Theo Kalogeropoulos, Owner. Theo is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

SIFFuneral Services

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Riverbend Funerals and Crematorium

Hi,

I'm assigning you a new client: Riverbend Funerals and Crematorium, Launceston TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Priya Nair, General Manager. Priya is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

SIRRetail Services Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Harvest Lane Grocers

Hi,

I'm assigning you a new client: Harvest Lane Grocers, Wagga Wagga NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Marcus Tuilagi, Store Operations Manager. Marcus is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

SISSport, Fitness and Recreation Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Ridgeline Outdoor Adventures

Hi,

I'm assigning you a new client: Ridgeline Outdoor Adventures, Bright VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Saskia van den Berg, Programs Manager. Saskia is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

SITTourism, Travel and Hospitality Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — The Jacaranda House Hotel

Hi,

I'm assigning you a new client: The Jacaranda House Hotel, Grafton NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Daniela Rossi, Venue Manager. Daniela is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

TAETraining and Education Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Horizon Community Health

Hi,

I'm assigning you a new client: Horizon Community Health, Cairns QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Nerida Baird, Learning and Capability Lead. Nerida is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

TLITransport and Logistics Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Ironbark Logistics

Hi,

I'm assigning you a new client: Ironbark Logistics, Warrnambool VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Fatima El-Sayed, Warehouse Manager. Fatima is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

UEEElectrotechnology Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Emu Bay Switchgear

Hi,

I'm assigning you a new client: Emu Bay Switchgear, Burnie TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Dragan Jovanovic, Production Manager. Dragan is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

UEGGas Industry Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Westplains LPG

Hi,

I'm assigning you a new client: Westplains LPG, Bunbury WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Marco Fernandes, Depot Operations Manager. Marco is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

UEPElectricity Supply Industry - Generation Sector Training Package

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Callitris Solar Operations

Hi,

I'm assigning you a new client: Callitris Solar Operations, Moree NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Alinta Watson, Operations Superintendent. Alinta is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

UETTransmission, Distribution and Rail Sector

From: Liam Patel, Training Manager (EduPro Training Institute)

To: You

Subject: New client job — Saltbush Line Services

Hi,

I'm assigning you a new client: Saltbush Line Services, Port Augusta SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.

Your contact there is Hamish McAllister, Field Operations Manager. Hamish is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).

Thanks,
Liam

Step 2 — Consult your client

Draft your consultation email here and send it. Your client will reply. Your email must ask about: program objectives · intended outcomes · preferred delivery mode · learning environment · the cohort.

To (choose your training package):
Your consultation email:

Step 3 — Your client pack

Once your client has replied, open your pack below for the cohort profile they mention — and some starter resources for later tasks.

ACMAnimal Care and Management Training Package

Your client: Redgum Wildlife Sanctuary, Mildura, Victoria. Contact: Priya Raman, Animal Operations Coordinator.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	7
Roles	Wildlife keepers and animal attendants
Experience and context	Three senior keepers have five or more years at the sanctuary; the other four joined within the last eighteen months, two from pet retail and two straight from school. All are permanent staff working a seven-day rotating roster.
Characteristics	All seven speak English as their first language. Most are comfortable with short written procedures but prefer demonstrations and hands-on practice over reading. Everyone uses the sanctuary's tablet-based animal records app daily, so basic digital tools are familiar.
Support need	Ethan, one of the newer keepers, is Deaf and will need an Auslan interpreter for all training sessions.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

ACM Animal Care and Management Training Package Companion Volume Implementation Guide (Skills Insight (via the package page on training.gov.au)) — Confirms current unit versions, packaging advice and delivery guidance when selecting and sequencing the two units.
Australian Animal Welfare Standards and Guidelines (Department of Agriculture, Fisheries and Forestry) — Provides the welfare benchmarks that husbandry procedures and assessment checklists can be aligned to.
Wildlife disease and biosecurity fact sheets (Wildlife Health Australia) — Species-specific health information to build realistic health-monitoring scenarios and handouts.

AHCAgriculture, Horticulture and Conservation and Land Management Training Package

Your client: Clearwater Native Nursery, Coffs Harbour, New South Wales. Contact: Marco Bellini, Nursery Production Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Nursery hands working across propagation, potting and dispatch
Experience and context	Two have worked in production horticulture for over a decade, three have one to three years at Clearwater, and one started six months ago after a career change from hospitality. All are full-time or four-day-a-week permanent staff.
Characteristics	Five speak English at home and one speaks Italian at home with fluent spoken English. The team prefers practical demonstration and short visual guides over long written documents, and most use smartphones confidently though only two use computers regularly. Work is daytime hours with no shift work.
Support need	Shannon has dyslexia and will need literacy support such as text read aloud and extra time for any written tasks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

AHC Agriculture, Horticulture and Conservation and Land Management Training Package Companion Volume Implementation Guide (Skills Insight (via the package page on training.gov.au)) — Confirms current unit versions and gives delivery and assessment guidance for horticulture units.
Nursery Industry Accreditation Scheme Australia (NIASA) best management practice guidelines (Greenlife Industry Australia) — Industry benchmark for hygiene, growing media and plant health that practical activities can be mapped against.
Model Code of Practice: Managing risks of hazardous chemicals in the workplace (Safe Work Australia) — Supports safe-work content around fertilisers and pest and disease treatments used in the nursery.

AMPAustralian Meat Processing Training Package

Your client: Fitzroy Plains Beef, Rockhampton, Queensland. Contact: Lien Tran, Quality and Training Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	10
Roles	Boning room process workers (boners, slicers and packers)
Experience and context	Four have more than five years in meat processing, while six joined in the past year, several through a regional migration program. All are full-time employees working a fixed day shift.
Characteristics	Six speak a language other than English at home, including Vietnamese, Dari and Kirundi, with spoken English ranging from conversational to fluent. Most prefer demonstration and practice over written material, and paperwork is currently completed with support from leading hands. Phone use is common but few use computers at work.
Support need	Marek has low vision and will need training materials produced in large print and good task lighting for practical demonstrations.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

AMP Australian Meat Processing Training Package Companion Volume Implementation Guide (Skills Insight (via the package page on training.gov.au)) — Confirms current unit versions and industry delivery requirements for meat processing units.
AS 4696 Australian Standard for the Hygienic Production and Transportation of Meat and Meat Products for Human Consumption (AMSA / CSIRO Publishing) — The regulatory hygiene benchmark that food safety content and assessment checklists must align with.
Workplace health, safety and training resources for meat processors (Australian Meat Processor Corporation (AMPC)) — Industry-produced guidance and visual materials suited to a cohort that prefers demonstration over text.

AUMAutomotive Manufacturing

Your client: Torrens Bus and Coach Bodies, Regency Park, South Australia. Contact: Sofia Marinos, Production Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	9
Roles	Assembly operators across frame welding support, fit-out and electrical sub-assembly
Experience and context	Four have been with Torrens for over eight years, and five joined in the past two years from labour hire, warehousing or TAFE pre-apprenticeship programs. All are permanent full-time on a single day shift.
Characteristics	Seven speak English as a first language and two speak Greek and Filipino at home with strong English. The group is used to reading work orders and technical drawings, and most completed the company's online induction modules without difficulty. Preference overall is for practical, tool-in-hand learning.
Support need	Dale, who works in electrical sub-assembly, uses a wheelchair, so training venues and the practical bay need step-free access and bench space at an accessible height.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

AUM Automotive Manufacturing Training Package Companion Volume Implementation Guide (Mining and Automotive Skills Alliance (via the package page on training.gov.au)) — Confirms current unit versions and packaging guidance for automotive manufacturing roles.
Model Code of Practice: How to manage work health and safety risks (Safe Work Australia) — Underpins the safe-work and risk-control content woven through the practical sessions.
Welding safety guidance and technical notes (Weld Australia) — Reference material for hazards in and around the frame and body assembly areas.

AURAutomotive Retail, Service and Repair Training Package

Your client: Murrumbidgee Motor Co, Wagga Wagga, New South Wales. Contact: Aisha Khalil, Service Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Lube technicians and service assistants in a dealership service department
Experience and context	Five are aged under 25 with between six months and three years in the workshop; one is in his forties and moved across from farm machinery work two years ago. All are full-time and work standard weekday hours.
Characteristics	All six speak English as their first language. They are confident with phones and the dealership's tablet-based job cards, but several left school early and are not keen on long written material. The group responds well to demonstration, repetition and hands-on practice.
Support need	Tyler experiences significant anxiety in formal assessment settings and will need a supported enrolment with assessments run one-on-one in familiar surroundings.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

AUR Automotive Retail, Service and Repair Training Package Companion Volume Implementation Guide (Mining and Automotive Skills Alliance (via the package page on training.gov.au)) — Confirms current unit versions and delivery requirements for light vehicle servicing units.
Model Code of Practice: How to manage work health and safety risks (Safe Work Australia) — Supports the safe-work content around hoists, fluids and workshop hazards.
Workshop safety and technical guidance for the retail motor trades (Motor Traders' Association of NSW) — Industry-specific reference material for realistic workshop scenarios and checklists.

AVIAviation Training Package

Your client: Boundary Rider Aerial, Dubbo, New South Wales. Contact: Fergus MacLeod, Chief Remote Pilot.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Field technicians conducting agricultural survey and mapping work
Experience and context	Two came from agronomy support roles, two from surveying assistant work, and one is a former station hand; all have between one and four years with the company and are permanent full-time staff who travel to properties across the Central West.
Characteristics	All five speak English as their first language. Everyone uses GPS units, tablets and mapping software daily, so digital confidence is high, and most are happy reading technical material in small doses. They are used to working independently in the field rather than in classrooms.
Support need	Bailey has ADHD and will need sessions broken into short blocks with movement breaks and tasks chunked into clear steps.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

AVI Aviation Training Package Companion Volume Implementation Guide (Industry Skills Australia (via the package page on training.gov.au)) — Confirms current unit versions and regulatory licensing links for remote pilot training.
Drone rules and remote pilot licensing information (Civil Aviation Safety Authority (CASA)) — The authoritative source for the operating rules the program content must reflect.
Plain English guide to remotely piloted aircraft regulations (Civil Aviation Safety Authority (CASA)) — Accessible regulatory reading for learners who prefer technical material in small doses.

BSBBusiness Services Training Package

Your client: Copperline Freight and Warehousing, Eagle Farm, Queensland. Contact: Amara Okafor, People and Culture Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	8
Roles	Newly promoted team leaders supervising warehouse, dock and administration teams
Experience and context	All eight were promoted from operational roles within the last eighteen months and have between four and fifteen years with the company. They supervise teams of five to twelve staff across three sites.
Characteristics	Five speak English as a first language and three speak Samoan, Punjabi or Mandarin at home with fluent workplace English. All use email, rostering software and video calls daily, though confidence with written reports varies. Most say they learn best by discussing real situations rather than reading theory.
Support need	Marcus is blind and uses a screen reader, so all training materials and online platforms must be provided in accessible, screen-reader-compatible formats.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

BSB Business Services Training Package Companion Volume Implementation Guide (Future Skills Organisation (via the package page on training.gov.au)) — Confirms current unit versions and packaging guidance for leadership-focused units.
Best practice guides for managers and employers (Fair Work Ombudsman) — Plain-language guidance on performance conversations and workplace obligations for new leaders.
Model Code of Practice: Managing psychosocial hazards at work (Safe Work Australia) — Supports program content on leaders' responsibilities for team wellbeing and workload.

CHCCommunity Services

Your client: Kingfisher Day Programs, Moonah, Tasmania. Contact: Sione Tuilagi, Programs Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	9
Roles	Disability support workers in centre-based day programs
Experience and context	Four have more than five years in disability support, three moved across from aged care in the past two years, and two are new to the sector this year. Most are permanent part-time, working between three and five days a week on varied rosters.
Characteristics	Seven speak English as a first language and two speak Nepali and Tongan at home with fluent English. The group is comfortable with the organisation's phone-based shift notes app, though a few are slower with longer online modules. Most prefer discussion and role-play to reading, and rosters mean not everyone can attend the same weekday sessions.
Support need	Renee is undergoing ongoing medical treatment and will need training sessions scheduled around her regular specialist appointments, with catch-up options for anything she misses.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

CHC Community Services Training Package Companion Volume Implementation Guide (HumanAbility (via the package page on training.gov.au)) — Confirms current unit versions and mandatory workplace requirements for disability support units.
NDIS Code of Conduct and worker guidance (NDIS Quality and Safeguards Commission) — Sets the conduct obligations every session on person-centred practice should reference.
NDIS Practice Standards (NDIS Quality and Safeguards Commission) — The quality benchmarks Kingfisher works to, useful for aligning scenarios and assessment tasks.

CPCConstruction, Plumbing and Services Training Package

Your client: Seacliff Concrete and Formwork, Unanderra, New South Wales. Contact: Grace Papadopoulos, Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	8
Roles	Concreters and construction labourers on residential and light commercial jobs
Experience and context	Three have ten or more years on the tools, three have two to four years, and two started as labourers this year. All are full-time employees working day hours across the Illawarra.
Characteristics	Six speak English as a first language; two brothers on the crew speak Macedonian at home with solid spoken English. The group is hands-on to a fault, happy with drawings and diagrams but impatient with long documents, and phone photos are their preferred way of recording work. All hold general construction induction cards.
Support need	Joel is hard of hearing and wears hearing aids, so sessions will need a portable hearing augmentation (FM) system and a position where he can see the trainer's face.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

CPC Construction, Plumbing and Services Training Package Companion Volume Implementation Guide (BuildSkills Australia (via the package page on training.gov.au)) — Confirms current unit versions and licensing and delivery advice for construction trade units.
General guide for formwork and falsework (Safe Work Australia) — Safety benchmark for the set-up and stripping content in practical sessions.
Concrete practice guides and technical notes (Cement Concrete and Aggregates Australia (CCAA)) — Authoritative technical reference for placement, compaction and finishing standards.

CPC08Construction, Plumbing and Services Training Package

Your client: Hartfield Masonry, Bunbury, Western Australia. Contact: Liam Doherty, Director.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Bricklayers' labourers and junior bricklayers on residential and small commercial sites
Experience and context	Two have laboured for bricklaying crews for over six years without formal training, three have one to three years with Hartfield, and one is partway through a discontinued apprenticeship from another employer. All are full-time and work standard site hours.
Characteristics	All six speak English as their first language. The group is strongly practical, reads plans and site drawings competently, and does most paperwork by phone photo and text message. A couple say they have not done any classroom-style learning since school.
Support need	Cooper has epilepsy, and his seizure management plan will need to be shared with the trainer and factored into practical sessions, particularly work near mixers and at edges.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

CPC08 Construction, Plumbing and Services Training Package Companion Volume (Construction and Property Services Industry Skills Council (archived; via the package page on training.gov.au)) — Confirms unit requirements and packaging advice for the superseded-package units still in scope.
Model Code of Practice: Managing the risk of falls at workplaces (Safe Work Australia) — Safety underpinning for any work on trestles and scaffolds during practical training.
Clay masonry technical manuals (Think Brick Australia) — Trade-standard technical reference for bonds, joints and tolerances used in practice bays.

CPPProperty Services Training Package

Your client: Jacaranda Facility Services, Maroochydore, Queensland. Contact: Mei Chen, Operations Coordinator.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	11
Roles	Commercial cleaners working across office, retail and medical-adjacent client sites
Experience and context	Experience ranges from six months to twenty years, with most having learned entirely on the job. The team is a mix of permanent part-time and casual staff working early morning or evening shifts around client business hours.
Characteristics	Seven speak a language other than English at home, including Cantonese, Spanish, Korean and Tagalog, with spoken English from basic to fluent. Most prefer being shown a task and practising it over reading instructions, and about half use the company phone app confidently while others need help with it. Shifts mean the full group is rarely available at the same time.
Support need	Robert has an acquired brain injury and will need a note-taker and written summaries of each session to support his memory.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

CPP Property Services Training Package Companion Volume Implementation Guide (BuildSkills Australia (via the package page on training.gov.au)) — Confirms current unit versions and delivery guidance for cleaning operations units.
Model Code of Practice: Managing risks of hazardous chemicals in the workplace (Safe Work Australia) — The compliance benchmark for the chemical handling and dilution content of the program.
Industry guidance for building service contractors (Building Service Contractors Association of Australia (BSCAA)) — Industry-standard cleaning specifications and practice notes for realistic training scenarios.

CSCCorrectional Services Training Package

Your client: Meridian Court and Custody Services, Newcastle, New South Wales. Contact: Jarrah Williams, Training Coordinator.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	10
Roles	Court security and custody escort officers
Experience and context	Six moved across from static security or crowd control with two to ten years in the industry, and four joined in the past year, including two former Defence members. All are full-time and work court hours with occasional regional travel.
Characteristics	Eight speak English as a first language and two speak Arabic and Maori at home with fluent English. The group is used to procedural checklists and radio protocols, and all completed the company's online induction, though several prefer scenario practice to reading policy. Most have not done formal study for many years.
Support need	Karen has insulin-dependent diabetes and will need scheduled breaks during full-day sessions for glucose monitoring and food.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

CSC Correctional Services Training Package Companion Volume Implementation Guide (Public Skills Australia (via the package page on training.gov.au)) — Confirms current unit versions and sector delivery requirements for custodial and escort units.
Guiding Principles for Corrections in Australia (Corrective Services Ministers' Council) — The national benchmark for humane, safe custodial practice that program content should reflect.
Research and statistics on custody and justice operations (Australian Institute of Criminology) — Evidence base for scenario design and context on risks in custody and escort work.

CUACreative Arts and Culture Training Package

Your client: Northline Staging and Events, Fremantle, Western Australia. Contact: Rosa Alvarez, Production Director.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	8
Roles	Casual production crew (staging, audio-visual and general event crew)
Experience and context	Two have several years of festival crewing experience, four have worked one to two seasons with Northline, and two joined this year from music retail and theatre volunteering. All are casuals whose hours peak heavily around events.
Characteristics	Seven speak English as a first language and one speaks Portuguese at home with fluent English. The group is very comfortable with phones, cueing apps and digital run sheets, and prefers doing over reading. Because they are casuals, availability outside event periods is generally good but income-sensitive.
Support need	Theo is autistic and benefits from a quiet breakout space, advance copies of session plans, and clear warning before any change to the schedule.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

CUA Creative Arts and Culture Training Package Companion Volume Implementation Guide (Service and Creative Skills Australia (via the package page on training.gov.au)) — Confirms current unit versions and delivery guidance for live production units.
Safety guidelines for the live performance industry (Live Performance Australia) — Industry safety benchmarks for staging, rigging and bump-in/bump-out procedures.
Model Code of Practice: How to manage work health and safety risks (Safe Work Australia) — Underpins risk assessment content for venue and event environments.

DEFDefence Training Package

Your client: Talbot Range Support Services, Seymour, Victoria. Contact: Ingrid Larsen, Contracts and Capability Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	7
Roles	Civilian range and training area support staff
Experience and context	Four are former Australian Defence Force members with extensive field experience, and three are locally hired civilians with backgrounds in land management, storework and site maintenance. All are full-time contractor employees working weekdays with occasional exercise-period surges.
Characteristics	All seven speak English as their first language. The ex-service members are very familiar with procedural documents and briefings, while the local hires are more practical learners with less exposure to formal written procedures. Everyone uses the company's tablet-based task system daily.
Support need	Patrick has a stutter and will need extended time and a patient, unhurried format for any oral questioning or briefing-style tasks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

DEF Defence Training Package Companion Volume Implementation Guide (Public Skills Australia (via the package page on training.gov.au)) — Confirms current unit versions and the Defence-context delivery requirements for the chosen units.
Work health and safety guidance for Commonwealth workplaces (Comcare) — The WHS jurisdiction covering Defence sites, underpinning the safety content of the program.
Defence policy and publications (Australian Department of Defence) — Source of publicly available doctrine and safety context for training area operations.

FBPFood, Beverage and Pharmaceutical

Your client: Kurrajong Springs Brewing Co., Mudgee, NSW. Contact: Dominic Furtado, Head Brewer and Production Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Production and packaging operators
Experience and context	Two came from commercial kitchen work and the rest from farm and retail jobs; all are permanent full-time and have been with the brewery between six months and four years.
Characteristics	Three of the six speak a language other than English at home. Most prefer hands-on demonstration over reading manuals, and all use smartphones daily, though only half regularly use a computer. The longer-serving operators are used to showing new starters their own methods.
Support need	Pasang Sherpa speaks Nepali as his first language and needs support from a bilingual language, literacy and numeracy specialist to work with written procedures.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

FBP Food, Beverage and Pharmaceutical Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Explains package structure, unit groupings and implementation advice to inform unit selection and program design.
Food Standards Code and food safety resources (Food Standards Australia New Zealand) — Sets out the hygiene and food safety requirements that underpin production and packaging practices in a beverage plant.
Workplace health and safety guidance for manufacturing (Safe Work Australia) — Supports planning of safe work content for cleaning chemicals, machinery and manual tasks on the packaging line.

FNSFinancial Services Training Package

Your client: Reefline Insurance Brokers, Townsville, QLD. Contact: Mei-Ling Chao, Client Services Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Client service officers in a general insurance broking office
Experience and context	All five moved into the brokerage within the last year from retail, hospitality and call-centre roles; none has previous financial services experience and all are employed full-time across two offices.
Characteristics	All are confident phone communicators and comfortable with everyday office software. Two speak Cantonese or Tagalog at home and are fluent in spoken English. Most say they prefer short, structured learning sessions with worked examples rather than long readings.
Support need	Grace Amadi has low vision and needs all learning and assessment materials provided in a screen-reader-compatible format.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

FNS Financial Services Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Provides guidance on unit selection, industry context and implementation for financial services programs.
Moneysmart consumer finance resources (Australian Securities and Investments Commission (ASIC)) — Plain-English explanations of insurance and financial products that can anchor client-facing scenarios and learning materials.
Regulatory guidance for financial services conduct (Australian Securities and Investments Commission (ASIC)) — Reference for the conduct and disclosure obligations that shape what client service staff can and cannot advise.

FSKFoundation Skills Training Package

Your client: Riverhaven Citrus Packers, Renmark, SA. Contact: Con Stavropoulos, Packing Shed Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	9
Roles	Packing shed hands working on grading, packing and weighbridge duties
Experience and context	All nine are experienced seasonal-turned-permanent workers with between three and fifteen years in the shed; none has formal qualifications beyond school.
Characteristics	Four speak Punjabi, Vietnamese or Greek at home, and several left school before Year 11. Most are confident with smartphones but new to tablets and shared digital systems. The group prefers practical, repeated demonstration and learning alongside workmates they trust.
Support need	Trevor Karpany has an acquired brain injury and needs instructions broken into small steps, with his support worker able to attend sessions.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

FSK Foundation Skills Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Explains how foundation skills units are structured and combined, and how to contextualise them to a workplace.
Reading Writing Hotline referral and adult literacy resources (Reading Writing Hotline) — National adult literacy service with practical guidance for supporting adult learners returning to structured learning.
Australian Core Skills Framework (Department of Employment and Workplace Relations) — The national framework for describing reading, writing, numeracy, oral communication and learning performance, useful when tailoring content.

FWPForest and Wood Products Training Package

Your client: Limestone Coast Frame & Truss, Mount Gambier, SA. Contact: Anneke Boshoff, Production Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	7
Roles	Frame and truss assemblers and saw operators
Experience and context	Three joined in the past year from labouring and farm work; the other four have between four and twelve years in the factory but no formal qualifications. All are full-time.
Characteristics	All completed schooling to Year 10 or Year 11 locally, and English is the first language for all but one, who grew up speaking Afrikaans and is fluent in English. The group is confident with physical tasks and measurement by habit, less so with written specifications. Phones are used daily; computers rarely.
Support need	Jack Nguyen is Deaf and needs an Auslan interpreter for group training sessions.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

FWP Forest and Wood Products Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Guides unit selection and implementation for timber manufacturing programs.
Workplace health and safety guidance on plant and machinery (Safe Work Australia) — Supports the safety content for saw, press and manual handling work in the factory.
Forest and wood products industry skills resources (ForestWorks) — Industry skills body materials that give context on occupations and skill standards across wood products manufacturing.

HLTHealth

Your client: Southbank Pathology Services, Hobart, TAS. Contact: Karen Mansour, Collections Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	8
Roles	Trainee pathology collectors, including four receptionists moving into collection roles
Experience and context	Four are current receptionists with one to six years in the company; the other four are new hires from aged care, beauty therapy and hospitality backgrounds. All are permanent part-time.
Characteristics	Two speak Arabic or Mandarin at home and are fluent in English. All are comfortable with the patient-facing side of the role and with everyday software from reception work. Most prefer to watch a demonstration, practise immediately and get feedback on the spot.
Support need	Bethany Clarke has a diagnosed anxiety condition and needs a quiet space and additional time for assessments.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

HLT Health Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Sets out unit groupings and implementation advice for health support roles, informing selection of related units.
Infection prevention and control and safety and quality resources (Australian Commission on Safety and Quality in Health Care) — National standards and guidance underpinning infection control and safe clinical support practice.
Workplace health and safety guidance for health care work (Safe Work Australia) — Supports content on sharps, biological hazards and safe work procedures in collection centres.

ICPPrinting and Graphic Arts

Your client: Sunline Print & Signage, Darwin, NT. Contact: Marco Reyes, Studio and Production Lead.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Digital print operators and print finishers
Experience and context	All five learned on the job over two to nine years with the company; two came originally from sign-writing apprenticeships they didn't complete, and all are full-time.
Characteristics	One operator speaks Tagalog at home and is fluent in English. The crew is very confident with the production software they use daily but less used to formal study or written assessment. They like learning by doing, with short explanations tied straight to the machines.
Support need	Todd Ferguson has a red-green colour vision deficiency and needs colour-critical tasks adjusted or paired with instrument-based colour checks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

ICP Printing and Graphic Arts Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Explains the print production unit groupings and implementation guidance for structuring a program.
Workplace health and safety guidance for machinery and hazardous chemicals (Safe Work Australia) — Supports safety content for print machinery, inks and solvents in the production area.
Print industry standards and technical resources (Visual Media Association) — Peak industry body materials giving current context on digital print production practice and quality expectations.

ICTInformation and Communications Technology

Your client: Darling Downs Connect, Toowoomba, QLD. Contact: Oleksandra Bondar, Technical Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Field technicians and technical support officers
Experience and context	Two came from electrical trades assistant work, three are self-taught enthusiasts hired locally, and one transferred from the customer service team; tenures range from six months to five years, all full-time.
Characteristics	All are comfortable with technology and confident learning new tools independently. One technician speaks Ukrainian at home and reads technical English well. Most prefer problem-based learning and are less patient with long theory sessions; all have strong daily exposure to ticketing systems and remote tools.
Support need	Ethan Muller is autistic and needs instructions provided in writing along with advance notice of any changes to session plans or activities.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

ICT Information and Communications Technology Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Guides selection and packaging of related ICT units and provides implementation advice.
Small business and technical cyber security guidance (Australian Cyber Security Centre) — Authoritative, current security practices to embed in configuration and troubleshooting content.

LGALocal Government

Your client: Barragindi Regional Council, central-west Queensland. Contact: Moana Te Rangi, Community Services Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Local laws and compliance officers
Experience and context	Two are former council rangers, one is an ex-police liaison officer, and two transferred internally from works and administration; all are full-time and new to the combined compliance role within the last eight months.
Characteristics	All five are strong verbal communicators used to face-to-face work with the public. Comfort with written reports and council software varies widely across the group. One officer is a Māori New Zealander and another is an Aboriginal man with deep local family connections; both are fluent English speakers.
Support need	Shane Doolan has dyslexia and needs a reader and scribe available for written assessment tasks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

LGA Local Government Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Provides implementation advice and unit context for local government regulatory and operational roles.
Local government sector guidance and training resources (Local Government Association of Queensland) — Sector body resources on council operations, governance and community expectations in Queensland.
Guidance on managing work-related psychosocial hazards (Safe Work Australia) — Relevant to planning content on managing aggression and difficult interactions with the public.

MARMaritime Training Package

Your client: Pilbara Coastal Marine, Port Hedland, WA. Contact: Sione Taufa, Fleet Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	General purpose hands on tugs and workboats
Experience and context	Four are school leavers from Hedland and Karratha with under a year on the water; two are career changers in their thirties from mining and fishing backgrounds. All are permanent full-time on a rotating roster.
Characteristics	Two crew members are Aboriginal men from local families and one is Tongan-Australian; all speak English as their main working language. The group is strongly practical, learns fastest through demonstration and repetition, and has limited experience with formal written assessment. All use phones constantly but rarely use computers.
Support need	Kelvin Dhu has epilepsy and needs a documented safety plan in place for all on-water practical sessions.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MAR Maritime Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Explains maritime unit groupings and implementation requirements for near-coastal operations.
Domestic commercial vessel safety guidance (Australian Maritime Safety Authority) — The national regulator's requirements and safety guidance for domestic commercial vessel crews.
Workplace health and safety guidance for maritime and port work (Safe Work Australia) — Supports planning of manual handling, working over water and emergency response content.

MEAAeroskills Training Package

Your client: Skytrails Helicopters, Broome, WA. Contact: Ingrid Paulsen, Chief Engineer.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Hangar trainees and maintenance support assistants
Experience and context	All five were recruited locally in the past year, straight from school or from station and mechanical labouring work; none has formal aviation experience and all are full-time.
Characteristics	One trainee is an Aboriginal woman from the Dampier Peninsula and one grew up speaking Indonesian at home; all are fluent English speakers. The group is enthusiastic and hands-on, comfortable with phones and tablets, and mostly new to formal study since leaving school. Attention to written detail varies noticeably.
Support need	Ryan Castellano has ADHD and needs training delivered in short blocks with regular breaks and movement built in.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MEA Aeroskills Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Sets out aeroskills unit structures and implementation advice, including supervision and evidence considerations.
Aircraft maintenance regulations and guidance material (Civil Aviation Safety Authority) — The regulatory framework and guidance that shapes maintenance practice, documentation and supervision in the hangar.
Workplace health and safety guidance for workshops (Safe Work Australia) — Supports safety content for hand tools, chemicals and manual tasks in the hangar environment.

MEMManufacturing and Engineering

Your client: Fitzroy Precision Engineering, Rockhampton, QLD. Contact: Priya Nair, Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	7
Roles	Production machine operators and process workers
Experience and context	Two joined in the past year from labouring jobs, and five have between three and twenty years operating machines on site; none holds a formal engineering qualification and all are full-time.
Characteristics	One operator speaks Malayalam at home and another Samoan; both are fluent in English. The experienced operators are deeply confident with machinery but wary of written tests, while the newer starters are more comfortable with screens and software. Most prefer learning at the machine with immediate practice.
Support need	Colin Braithwaite is returning from a back injury and needs manual handling tasks modified during practical training sessions.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MEM Manufacturing and Engineering Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Explains MEM unit structures, prerequisites and packaging considerations that affect program planning.
Workplace health and safety guidance for manufacturing and machinery (Safe Work Australia) — Underpins safe operating and guarding content for machine-based practical training.

MEM05Metal and Engineering Training Package

Your client: Goldfields Weld & Repair, Kalgoorlie, WA. Contact: Zoran Kovac, Workshop Foreman.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Workshop hands and trades assistants
Experience and context	All six are full-time trades assistants with between one and fifteen years in workshops; none holds a trade qualification, and the two most experienced have done informal welding for years.
Characteristics	One worker speaks Croatian at home and one is a Wongatha man from Kalgoorlie; all use English at work. The group left school between Year 10 and Year 12, learns best by demonstration and repetition, and has little recent experience with written coursework. Phone use is universal; computer use is rare.
Support need	Barry Chee is recovering from a stroke, has reduced grip strength in his left hand, and needs modified tool setups and extra time for practical tasks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MEM05 Metal and Engineering Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Covers unit packaging and implementation guidance for metals and engineering programs.
Welding processes code of practice and guidance (Safe Work Australia) — The national guidance on managing welding fumes, gases and hot work risks that must shape practical delivery.
Welding industry technical and certification resources (Weld Australia) — Peak body technical guidance on welding standards and workforce skills relevant to program content.

MSA07Manufacturing Training Package

Your client: Moreton Coatings, Wacol (Brisbane), QLD. Contact: Amina Farah, Production Superintendent.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	10
Roles	Process operators on tinting, filling and packaging lines
Experience and context	Tenures range from eight months to eighteen years; all are full-time across a day and afternoon shift, and most learned their roles entirely on the job.
Characteristics	Four operators speak a language other than English at home, including Somali, Vietnamese and Spanish, with varying comfort reading dense written procedures. Most are practical learners who respond well to visual materials and worked examples. Confidence with computers ranges from daily users to operators who avoid them where possible.
Support need	Daniel Okello has post-traumatic stress disorder and needs advance notice before any activities involving loud plant noise, with the option to step out.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MSA07 Manufacturing Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Provides unit context and implementation advice for production and competitive systems programs.
Workplace health and safety guidance for hazardous chemicals in manufacturing (Safe Work Australia) — Supports safety content for solvent, pigment and chemical handling on the production lines.
Manufacturing industry policy and workforce resources (Australian Industry Group) — Industry association material on manufacturing workforce skills and improvement practices for program context.

MSFFurnishing Training Package

Your client: Coastline Blinds & Shading, Maroochydore, QLD. Contact: Harjit Kaur, Production Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Production assistants across cutting, assembly and packing
Experience and context	Two joined within the past year from retail and warehousing, and four have two to ten years with the company; none holds a formal qualification and all are full-time.
Characteristics	One team member speaks Punjabi at home and one speaks Portuguese; both are fluent in English. The group is comfortable with tape measures and hand tools through daily habit, less confident with written calculations and paperwork. Most prefer being shown a task and practising it immediately, and all use smartphones easily.
Support need	Jade Simmons has dyscalculia and needs one-to-one support with measurement and calculation tasks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MSF Furnishing Training Package Companion Volume Implementation Guide (Package developer — via the package page on training.gov.au) — Explains furnishing unit groupings and implementation advice relevant to production roles.
Workplace health and safety guidance for manufacturing machinery and manual tasks (Safe Work Australia) — Supports safe machinery operation and manual handling content for factory-based practical training.

MSLLaboratory Operations

Your client: Coastline Environmental Laboratories, Wollongong NSW. Contact: Thao Nguyen, Laboratory Services Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Laboratory technicians (sample preparation and routine testing)
Experience and context	Three are recent science diploma or degree graduates in their first lab job; three were promoted internally from sample receipt and have one to four years with the company but no formal laboratory training.
Characteristics	Two technicians speak Vietnamese at home and one speaks Arabic at home; all use spoken and written English at work daily. The group is comfortable with the laboratory information system and everyday digital tools. Most say they learn best by demonstration at the bench followed by supervised practice, with written procedures kept short.
Support need	Callum has dyslexia and uses text-to-speech software, so written materials need to be provided in a compatible digital format.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MSL Laboratory Operations Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Explains implementation advice, delivery considerations and links between units for laboratory operations training.
NATA - accreditation and laboratory quality resources (National Association of Testing Authorities, Australia) — Industry benchmark for laboratory quality practice; useful context for why consistent technique and records matter.
Managing risks of hazardous chemicals in the workplace (Safe Work Australia) — Supports the WHS content on safe handling of laboratory chemicals.

MSMManufacturing Training Package

Your client: Silverline Stainless Fabrication, Ballarat VIC. Contact: Giulia Mancini, Production Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	8
Roles	Process workers and trades assistants supporting stainless steel fabrication
Experience and context	Tenure ranges from six months to ten years; none hold formal manufacturing qualifications and all have learned their current tasks on the job under tradespeople.
Characteristics	One crew member speaks Italian at home and one speaks Dinka at home; workplace English is used comfortably by all. The group prefers practical demonstration over reading, and most keep written notes to a minimum. Phone use is confident, but only about half regularly use a computer.
Support need	Marek is deaf and communicates using Auslan, so an Auslan interpreter is needed for group training sessions.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MSM Manufacturing Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation advice and unit relationships for manufacturing skills programs.
Guidance on managing risks of plant in the workplace (Safe Work Australia) — Underpins safe machine and equipment operation content.
Australian Industry Group - manufacturing workforce resources (Australian Industry Group) — Industry context on manufacturing skills needs and workforce development.

MSSSustainability

Your client: Reef City Linen Services, Cairns QLD. Contact: Sam Okafor, Group Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	7
Roles	Shift supervisors and senior plant operators across two commercial laundry plants
Experience and context	All have five or more years in laundry operations and supervise small teams; none have completed formal training since leaving school.
Characteristics	Two participants speak Tagalog at home and one speaks Samoan at home; all handle workplace English confidently. Comfort with computers varies - all use the rostering app on their phones, but a few rarely use a keyboard. Most prefer short, practical learning tied directly to their own plant.
Support need	Lucia has low vision and needs all learning materials provided in large print or in a screen-magnifiable digital format.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MSS Sustainability Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance for sustainability and competitive systems training.
Energy efficiency guidance for business (Australian Government (energy.gov.au)) — Practical government material on reducing energy use in business operations.
Climate change and environmental policy resources (Department of Climate Change, Energy, the Environment and Water) — Authoritative background on environmental obligations and sustainability programs.

MSTTextiles, Clothing and Footwear

Your client: Ironbark Canvas & Shade, Bendigo VIC. Contact: Elif Demir, Factory Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Machinists producing canvas goods and shade structures
Experience and context	One started six months ago with no industry background; the others have between three and twenty years of sewing experience, mostly from clothing manufacture rather than technical textiles.
Characteristics	Three machinists speak a language other than English at home (Vietnamese, Turkish and Khmer) and are comfortable with spoken workplace English, while written English varies across the group. All prefer hands-on demonstration and practice over reading. Smartphone use is universal; computer use is rare.
Support need	Huong needs support from a language, literacy and numeracy specialist for written workplace documents and any written assessment tasks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

MST Textiles, Clothing and Footwear Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation advice and delivery considerations for textile production training.
Machinery and equipment safety guidance (Safe Work Australia) — Supports safe operation of industrial sewing and cutting equipment.

NWPNational Water Training Package

Your client: Peel Valley Water, Tamworth NSW. Contact: Jarrah Coleman, Network Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Field operators covering wastewater treatment sites and the water and sewer network
Experience and context	All have between four and eighteen years with the utility, coming originally from farming, plumbing or general labouring backgrounds; skills have been passed down informally from senior operators.
Characteristics	All are native English speakers. The group is confident with hands-on tasks and the utility's mobile work-order app, but most are out of practice with formal study and prefer short written materials backed by demonstration. Two are steady, methodical note-takers; the rest rely on memory and routine.
Support need	Dale has a colour vision deficiency, so colour-coded charts, test kits and diagrams need to be adapted or labelled for him.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

NWP National Water Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance and unit relationships for water industry training.
Water Services Association of Australia - industry resources (Water Services Association of Australia) — Peak body guidance on urban water and wastewater service standards.
Confined spaces model Code of Practice (Safe Work Australia) — Critical WHS context for network and treatment plant field work.

PMAChemical, Hydrocarbons and Refining

Your client: Castle Hill Fuel Terminal, Townsville QLD. Contact: Hassan El-Masri, Terminal Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	9
Roles	Terminal operators handling bulk fuel receipt, storage and loading
Experience and context	Six have five to fifteen years at the terminal; three joined in the past year from mining, transport and warehousing backgrounds and are still consolidating site knowledge.
Characteristics	One operator speaks Tongan at home and one grew up speaking Torres Strait Creole; all use English confidently at work. The group is used to permit paperwork and procedural documents, and all handle tablets and the terminal control interface without difficulty. Most prefer walk-through demonstrations on the plant over classroom sessions.
Support need	Grant is recovering from a shoulder reconstruction and needs manual handling components of practical sessions modified on medical advice.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

PMA Chemical, Hydrocarbons and Refining Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation advice for process operations training in hydrocarbon environments.
Major hazard facilities guidance (Safe Work Australia) — Regulatory context for hazard identification and control at fuel storage sites.
ACAPMA - downstream petroleum industry resources (Australasian Convenience and Petroleum Marketers Association) — Industry association material on fuel handling operations and workforce standards.

PMBPlastics, Rubber and Cablemaking

Your client: Braidwave Cables, Tottenham VIC. Contact: Priya Chandran, Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	7
Roles	Production operators running cable extrusion and finishing equipment
Experience and context	Tenure ranges from one to twelve years; all were trained on the job by leading hands and none hold formal manufacturing qualifications.
Characteristics	Three operators speak a language other than English at home (Punjabi, Mandarin and Greek); spoken workplace English is solid across the group, and written English varies. Everyone uses the plant's touchscreen controls comfortably, though only a few use computers outside work. The group learns best from demonstration followed by repeated supervised practice.
Support need	Marco has epilepsy and requires his seizure management plan to be in place for all machine-side training activities.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

PMB Plastics, Rubber and Cablemaking Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance for polymer production operations training.
Managing risks of plant in the workplace (Safe Work Australia) — Supports safe equipment operation content for extrusion and finishing machinery.
Chemistry Australia - industry resources (Chemistry Australia) — Peak body context for the plastics and chemical manufacturing sector.

POLPolice Training Package

Your client: State Police Service - Custody Management Branch, Perth WA. Contact: Tomasi Faleolo, Inspector, Training and Capability Coordinator, Custody Management Branch.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	12
Roles	Police custody officers working across three metropolitan custody facilities
Experience and context	Five were appointed in the past eighteen months from security, corrections and hospitality backgrounds; seven have three or more years in custody roles. All are employees of the police service working rotating rosters.
Characteristics	The group includes officers who speak Noongar, Samoan and Vietnamese at home, alongside native English speakers; all work in English daily. Everyone is accustomed to procedural documentation and uses the custody records system routinely. Most prefer scenario-based learning and discussion over lecture-style sessions.
Support need	Renae has ADHD and needs scheduled short breaks and additional time for written assessment tasks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

POL Police Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation advice for policing units, including licensing and agency considerations.
Australia New Zealand Policing Advisory Agency - resources (ANZPAA) — Cross-jurisdictional policing standards and workforce guidance.
Australian Institute of Criminology - research and publications (Australian Institute of Criminology) — Evidence base on custody, safety and communication with people in custody.

PPMPulp & Paper Manufacturing Industry Training Package

Your client: Hellyer Paperboard Mill, Burnie TAS. Contact: Bruno Ferreira, Mill Training Coordinator.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Board machine crew members (wet end, dry end and stock preparation)
Experience and context	All have eight or more years at the mill and know the old plant intimately; the recent upgrade has introduced automation and control systems none have formally trained on.
Characteristics	All are native English speakers apart from one crew member who grew up speaking Portuguese and is fully fluent in English. The group is highly practical, comfortable with the new touchscreen controls after initial hesitation, and openly prefers demonstrations and walk-throughs to reading manuals. Note-taking habits vary widely.
Support need	Tyler uses a wheelchair, so the training room and any practical training positions must be wheelchair accessible.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

PPM Pulp and Paper Manufacturing Industry Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance for pulp and paper manufacturing operations training.
Machinery guarding and plant safety guidance (Safe Work Australia) — WHS context for working safely around continuously operating paper machinery.
Australian Forest Products Association - industry resources (Australian Forest Products Association) — Sector context for the forest and paper products industry.

PSPPublic Sector Training Package

Your client: Office of Consumer Licensing (Tasmanian Government), Hobart TAS. Contact: Amira Haddad, Learning and Development Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	10
Roles	Client service officers handling licence applications, renewals and public enquiries
Experience and context	Four are recent university graduates in their first full-time role; six are career changers from retail, banking and small business administration. All are new to the public sector, employed on permanent contracts.
Characteristics	Two officers speak Nepali at home and one speaks Mandarin at home; all have strong written and spoken English. The whole group is confident with standard office software and online learning platforms. Preferences split between those who like structured reading and those who want discussion and worked examples.
Support need	Josephine has an anxiety condition and needs advance notice of any group presentation or role-play activities.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

PSP Public Sector Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance for public sector capability training.
Australian Public Service Commission - capability and integrity resources (Australian Public Service Commission) — Authoritative material on public sector values, ethics and capability.
Information management and recordkeeping guidance (National Archives of Australia) — Supports content on managing official information and records in government.

PUAPublic Safety

Your client: Limestone Coast Forestry Group, Mount Gambier SA. Contact: Willem van der Berg, Fire and Emergency Planning Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	10
Roles	Forestry workers serving as seasonal fire crew members
Experience and context	All work year-round in plantation operations (harvesting support, silviculture and maintenance) and have between two and fifteen years with the company; fire crew duties have been learned informally at preseason refreshers.
Characteristics	All are native English speakers. The group is strongly hands-on, comfortable with two-way radios and machinery, and less comfortable with extended written material. A few completed formal certificates years ago; most have not studied since school and prefer field-based learning in small teams.
Support need	Bryce has type 1 diabetes and needs scheduled breaks during field exercises to monitor and manage his blood glucose.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

PUA Public Safety Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance for public safety and firefighting training.
AFAC - fire and emergency services doctrine and resources (Australasian Fire and Emergency Service Authorities Council) — National doctrine and good practice for firefighting operations and crew safety.
Australian Disaster Resilience Knowledge Hub (Australian Institute for Disaster Resilience) — Handbooks and resources on emergency management and bushfire response.

RGRRacing and Breeding Training Package

Your client: Westral Park Greyhounds, Northam WA. Contact: Stavros Economou, Kennel Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Kennel attendants responsible for daily greyhound care, handling and kennel routines
Experience and context	Four joined within the past year with no animal industry background; two have several years in greyhound or pet boarding kennels. All are employed full-time across a seven-day roster.
Characteristics	All speak English as their first language except one attendant who speaks Thai at home and manages workplace English well. The group prefers practical, show-me learning and short written checklists over longer documents. All use phones confidently; computer access at work is limited to the office.
Support need	Ellie has dyscalculia and needs support with feed and medication measurement calculations.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

RGR Racing and Breeding Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance for racing industry training, including animal handling considerations.
Greyhounds Australasia - rules and welfare resources (Greyhounds Australasia) — National greyhound welfare standards and industry rules relevant to kennel practice.
Animal welfare knowledge base (RSPCA Australia) — Accessible reference material on dog care, behaviour and welfare.

RIIResources and Infrastructure Industry Training Package

Your client: Three Peaks Quarries, Orange NSW. Contact: Aisha Ibrahim, HR and Training Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	8
Roles	Quarry operators running loaders, excavators, haul trucks and crushing plant support
Experience and context	Two are in their second year in the industry; the rest have five to twenty years across quarrying and civil works, mostly trained informally on site. All hold current plant tickets for the machines they operate.
Characteristics	One operator speaks Fijian at home and one speaks Arabic at home; all communicate confidently in English on site. The group handles two-way radio and pre-start apps easily, but several are slow readers who prefer diagrams and demonstrations. Most learn best on the machine with a trainer alongside.
Support need	Dean has a stutter and needs additional time for verbal question-and-answer assessment activities.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

RII Resources and Infrastructure Industry Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance for resources and infrastructure training, including plant operations.
NSW Resources Regulator - mine and quarry safety guidance (NSW Resources Regulator) — State regulatory requirements and safety guidance for extractive operations.
Institute of Quarrying Australia - industry resources (Institute of Quarrying Australia) — Professional body resources on quarrying practice and operator competence.

SFISeafood Industry

Your client: Longwater Oysters, Coffin Bay SA. Contact: Owen Griffiths, Farm Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Farmhands working across grading, grow-out, lease maintenance and shed operations
Experience and context	Three joined in the past six months from farm labouring and hospitality backgrounds; two have around two years on the farm. None hold formal qualifications, and all learned their current tasks from the farm manager and leading hand.
Characteristics	All are native English speakers. The group is strongly practical, confident with boats and physical work, and less confident with written records - most keep notes on their phones rather than on paper. Short bursts of instruction followed by supervised practice suit them best.
Support need	Jesse is autistic and benefits from written session outlines provided in advance and a consistent session routine.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

SFI Seafood Industry Training Package - Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation guidance for aquaculture and seafood industry training.
Primary Industries and Regions SA - aquaculture resources (PIRSA (Government of South Australia)) — State regulatory and industry guidance for South Australian aquaculture.
Seafood Industry Australia - industry resources (Seafood Industry Australia) — National peak body context on seafood industry practice and workforce.

SFLFloristry Training Package

Your client: Bloomfield & Co Flowers, Fremantle WA. Contact: Mei Lin Teoh, Owner and Head Florist.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Floristry assistants working across the retail shop and event studio
Experience and context	Two have several years of retail floristry experience, three joined in the past eighteen months from retail and hospitality jobs, and one is a school leaver in her first job. All learned on the job and none hold formal floristry qualifications.
Characteristics	Five speak English as their first language and one grew up speaking Vietnamese at home and is fluent in everyday English. The group is confident with phones and the shop's point-of-sale system but has little experience with formal written coursework. They respond best to demonstration and hands-on practice, with short written references they can keep at the bench.
Support need	Jasmine has dyslexia and needs written materials provided in an accessible format with extra support for reading tasks.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

SFL Floristry Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Explains implementation advice, entry requirements and delivery considerations for floristry units, useful when selecting and sequencing the two units.
Model Code of Practice: Hazardous Manual Tasks (Safe Work Australia) — Supports safe work practices content around lifting buckets, stock cartons and prolonged bench work in the studio.
Flower industry information and grower resources (Flower Industry Australia) — Industry context on Australian-grown product, seasonality and care and handling that can enrich stock care content.

SHBHairdressing and Beauty Services Training Package

Your client: Northline Barber Co, Darwin NT. Contact: Theo Kalogeropoulos, Owner.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Junior barbers and salon assistants
Experience and context	Three have between six months and two years assisting on the shop floor, and two are recent starters who came from retail jobs. All are employed part-time or full-time across the two shops and have learned by watching the senior barbers.
Characteristics	Two team members speak Greek or Tagalog at home alongside fluent English. All are confident with phones, social media and the booking app, and less practised with longer written documents. They prefer watching a technique, trying it under supervision and getting immediate feedback.
Support need	Cooper has type 1 diabetes and needs scheduled breaks during long practical sessions to monitor his glucose levels.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

SHB Hairdressing and Beauty Services Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Provides implementation advice, facility and equipment guidance relevant to delivering barbering-related units in a salon environment.
Guidance on managing risks from hazardous chemicals (Safe Work Australia) — Supports safe handling of salon chemicals and infection control practices built into practical training.
Industry standards and salon business resources (Australian Hairdressing Council) — Peak body guidance on professional standards and expected competencies for salon staff.

SIFFuneral Services

Your client: Riverbend Funerals and Crematorium, Launceston TAS. Contact: Priya Nair, General Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Crematorium technicians and grounds staff
Experience and context	Three have worked at the firm for more than eight years, and two joined in the last year from landscaping and factory work. All are full-time employees who learned the work from senior colleagues on site.
Characteristics	All speak English as their first language. Most left school before Year 12 and are more comfortable with practical demonstration than with dense written procedures, though all use smartphones and the firm's booking system daily. They prefer learning one process at a time with the chance to practise before moving on.
Support need	Margaret is supported by a psychologist for an anxiety condition and needs advance notice of any assessment activities and access to a quiet space during training days.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

SIF Funeral Services Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Explains delivery considerations, workplace requirements and the context of funeral services units for planning purposes.
Guidance on managing risks in workplaces, including plant and hazardous manual tasks (Safe Work Australia) — Supports the WHS content around plant operation, manual handling and working with hazardous substances on cemetery grounds.
Member standards and industry guidance for funeral service providers (Australian Funeral Directors Association) — Industry expectations for professional and respectful conduct that can inform program objectives and workplace standards.

SIRRetail Services Training Package

Your client: Harvest Lane Grocers, Wagga Wagga NSW. Contact: Marcus Tuilagi, Store Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	8
Roles	Store team members working across grocery, fresh produce and checkout
Experience and context	Four are long-serving part-timers with five or more years in the stores, three are university students working casually, and one moved to Australia two years ago and has eighteen months of retail experience. All learned store routines informally from supervisors.
Characteristics	Six speak English as a first language; two speak Nepali or Mandarin at home and handle everyday workplace English comfortably. The younger members are very much at ease with tablets and online modules, while two of the longer-serving staff prefer paper checklists. Across the group there is a strong preference for practical, on-the-floor learning tied to their own store.
Support need	Dylan is deaf and works with an Auslan interpreter for group training sessions.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

SIR Retail Services Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation advice and delivery context for retail units, useful when choosing and sequencing units for a store-based program.
Model Code of Practice: Hazardous Manual Tasks (Safe Work Australia) — Underpins safe lifting, carton handling and trolley work content within stock and merchandising training.
Retail industry insights and workforce resources (Australian Retailers Association) — Industry context on customer expectations and store standards that can shape program objectives.

SISSport, Fitness and Recreation Training Package

Your client: Ridgeline Outdoor Adventures, Bright VIC. Contact: Saskia van den Berg, Programs Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Activity assistants supporting guided bushwalking, canoeing and camp programs
Experience and context	Five are casual employees aged 19 to 28 who came to the company through personal involvement in hiking, paddling or scouting, with one to three seasons of work experience. One is a former PE teacher's aide who joined this year. None hold formal outdoor recreation qualifications.
Characteristics	All speak English as their first language. They are confident using apps, GPS tools and online booking systems, and comfortable with short written materials such as run sheets and checklists. As a group they learn best by doing, with discussion and debrief in the field rather than long classroom sessions.
Support need	Tahlia has epilepsy and requires her documented seizure management plan to be in place for all practical and field-based activities.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

SIS Sport, Fitness and Recreation Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Delivery advice and context for outdoor recreation units, including practical assessment considerations in field environments.
Australian Adventure Activity Standard and Good Practice Guides (Outdoor Council of Australia) — Nationally recognised good-practice framework for led outdoor activities that can anchor session planning and safety content.
Guidance on managing risks in outdoor work (Safe Work Australia) — Supports risk management content for working outdoors, including UV, weather and remote-area considerations.

SITTourism, Travel and Hospitality Training Package

Your client: The Jacaranda House Hotel, Grafton NSW. Contact: Daniela Rossi, Venue Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	9
Roles	Food and beverage attendants working across the bistro, bar and function room
Experience and context	Two part-timers have more than ten years of hospitality experience, five casuals have one to three years, and two started within the last six months. Several combine the job with university or TAFE study, and all current skills were picked up on shift.
Characteristics	Seven speak English as a first language; two speak Punjabi or Italian at home and communicate easily with guests in English. The younger staff are very comfortable with online learning and the venue's ordering tablets, while the two most experienced staff prefer printed materials. The group responds well to role-play and live practice during quiet periods.
Support need	Nikos has low vision and needs all written and on-screen materials provided in large print.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

SIT Tourism, Travel and Hospitality Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation advice for hospitality units, including guidance on service periods and workplace-based practical requirements.
Food safety standards and resources (Food Standards Australia New Zealand) — Authoritative reference for safe food handling expectations that sit behind food and beverage service training.
Hospitality industry workforce and service resources (Australian Hotels Association) — Industry perspective on venue service standards and guest expectations to inform program objectives.

TAETraining and Education Training Package

Your client: Horizon Community Health, Cairns QLD. Contact: Nerida Baird, Learning and Capability Lead.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Senior clinicians and team leaders who act as internal educators for support workers
Experience and context	All have between eight and twenty-five years of clinical experience and hold degree or diploma qualifications in health disciplines. Each has been delivering informal induction and refresher training for at least two years without any formal training qualification.
Characteristics	All speak fluent professional English, with two also speaking Torres Strait Creole or Filipino languages in community. The group is highly comfortable with written material and everyday digital tools, though videoconference-based facilitation is new to some. They prefer discussion-based learning with opportunities to practise and receive structured feedback.
Support need	Bernadette has a chronic back condition and needs adjustable seating and regular movement breaks during full-day online workshops.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

TAE Training and Education Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Essential context on the intent and delivery requirements of training and education units for an enterprise trainer cohort.
Research and statistics on vocational education and workplace training (National Centre for Vocational Education Research (NCVER)) — Evidence base on effective work-based training that can inform program design discussions with the client.
Guidance on quality training and assessment practice (Australian Skills Quality Authority (ASQA)) — Helps enterprise educators understand the quality expectations that sit around nationally recognised training.

TLITransport and Logistics Training Package

Your client: Ironbark Logistics, Warrnambool VIC. Contact: Fatima El-Sayed, Warehouse Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	10
Roles	Storepersons and pick-packers in a general freight distribution warehouse
Experience and context	Four have five or more years in warehousing, three came from farm and dairy factory work within the past two years, and three are recent starters in their first warehouse job. All are full-time or regular part-time employees trained informally by leading hands.
Characteristics	Seven speak English as a first language; three speak Arabic, Karen or Filipino languages at home and manage spoken workplace English well. Comfort with written paperwork varies widely across the group, while most use the warehouse scanning devices confidently. They strongly prefer practical demonstration on the floor over classroom-style sessions.
Support need	Sione receives support from a language, literacy and numeracy specialist for reading workplace documents.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

TLI Transport and Logistics Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Implementation advice for warehousing units, including equipment and workplace evidence considerations.
Model Code of Practice: Hazardous Manual Tasks (Safe Work Australia) — Directly supports safe lifting, team lifting and load-handling content for warehouse training.
Supply chain industry workforce resources (Australian Logistics Council) — Industry context on warehouse performance standards and workforce skills expectations.

UEEElectrotechnology Training Package

Your client: Emu Bay Switchgear, Burnie TAS. Contact: Dragan Jovanovic, Production Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	7
Roles	Production assemblers building switchboards and control panels
Experience and context	Three have more than ten years on the production line, two have two to four years, and two started within the past year, one straight from school. None hold electrical trade qualifications; all skills were learned on the job.
Characteristics	Five speak English as a first language and two speak Serbian or Punjabi at home with functional workplace English. Most are comfortable with the factory's tablets and job-tracking software, and reading detailed technical documents is stronger among the longer-serving staff. The group prefers worked examples and hands-on practice over lecture-style sessions.
Support need	Ryan has ADHD and needs instructions broken into short written steps with one task presented at a time.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

UEE Electrotechnology Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Explains delivery requirements, safety expectations and equipment considerations for electrotechnology units.
Model Code of Practice: Managing Electrical Risks in the Workplace (Safe Work Australia) — Core reference for the electrical safety content that underpins any assembly and wiring training.
Australian wiring and electrical equipment standards information (Standards Australia) — Context on the standards framework that manufactured switchboards and panels must meet.

UEGGas Industry Training Package

Your client: Westplains LPG, Bunbury WA. Contact: Marco Fernandes, Depot Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Gas depot operators covering cylinder filling, bulk transfers and depot plant
Experience and context	Four have worked at the depot for over six years, and two joined in the past eighteen months from truck driving and factory roles. All are full-time and learned depot procedures from senior operators on the job.
Characteristics	Five speak English as a first language and one speaks Portuguese at home with fluent workplace English. The group is practical and confident with plant and equipment, with mixed comfort levels for long written procedures and limited day-to-day computer use. They learn best through demonstration, supervised practice and talking through scenarios.
Support need	Anh works with a language, literacy and numeracy specialist for the calculations involved in reading pressures, volumes and fill limits.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

UEG Gas Industry Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Delivery and safety context for gas industry units, including supervised practice requirements.
Guidance on managing risks of hazardous chemicals, including gases under pressure (Safe Work Australia) — Regulatory grounding for the safe handling and storage content of the program.
LPG industry safety and technical resources (Gas Energy Australia) — Peak-body guidance specific to LPG storage, transfer and depot operations.

UEPElectricity Supply Industry - Generation Sector Training Package

Your client: Callitris Solar Operations, Moree NSW. Contact: Alinta Watson, Operations Superintendent.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	5
Roles	Plant operators at a solar farm and battery facility
Experience and context	All five hold trade or Certificate II-level technical backgrounds; two came from mine site roles, one from a sugar mill, and two from general electrical assembly work. Each has been on site between four months and two years.
Characteristics	Four speak English as a first language and one speaks Gamilaraay and English. All are confident with control-system screens, tablets and site apps, and comfortable with technical reading in short formats. They prefer structured practical tasks with clear procedures, followed by discussion of what-if scenarios.
Support need	Robyn wears hearing aids and needs the trainer to use a compatible FM listening system in noisy plant areas.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

UEP Electricity Supply Industry — Generation Sector Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Explains generation-sector unit requirements, supervision expectations and plant access considerations.
Information on the National Electricity Market and generator operations (Australian Energy Market Operator (AEMO)) — Context on how a generation site fits into the market and system operations, useful for underpinning knowledge.
Guidance on managing risks of plant in the workplace (Safe Work Australia) — Supports the plant safety and isolation awareness content of operator training.

UETTransmission, Distribution and Rail Sector

Your client: Saltbush Line Services, Port Augusta SA. Contact: Hamish McAllister, Field Operations Manager.

This is the cohort profile your client refers to in their reply. Use it for Task 2.

Cohort profile

Group size	6
Roles	Trainee ground crew supporting transmission line construction and maintenance
Experience and context	Two came straight from school within the past year, three moved across from fencing, civil labouring and station work, and one spent eight years in the army. All are full-time employees in their first electricity industry role.
Characteristics	All speak English as a first language, with two also speaking Adnyamathanha or Italian with family. Most finished school around Year 10 to Year 11 and prefer practical learning with short, plain written materials; all use smartphones confidently and the company's field apps with ease. The group responds well to demonstration, repetition and clear routines.
Support need	Wayne has post-traumatic stress disorder from a previous workplace incident and needs advance warning before any simulated emergency or rescue scenarios.

Existing resources to consider

Evaluate these in your Resource Evaluation Log (Task 4) — and find at least one more yourself.

UET Transmission, Distribution and Rail Sector Training Package Companion Volume Implementation Guide (Training package developer, via the package page on training.gov.au) — Sets out delivery, supervision and safety context for transmission and distribution units.
Model Code of Practice: Managing Electrical Risks in the Workplace (Safe Work Australia) — Foundational reference for safe working practices near electrical apparatus.
Network industry guidelines and safety publications (Energy Networks Australia) — Industry-level context on network safety rules and access expectations that shape the program.