Partnering with Clients, Empowering Careers.
Building Solutions for Every Client.
Step 1 — Your job assignment
Find your training package below and open your assignment from the Training Manager. It tells you who your client is and who's involved on both sides — enough to start your Stakeholder Register and draft your consultation email. What the training is actually about is for you to establish with the client.
ACMAnimal Care and Management Training Package
Hi,
I'm assigning you a new client: Redgum Wildlife Sanctuary, Mildura, Victoria. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Priya Raman, Animal Operations Coordinator. Priya is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
AHCAgriculture, Horticulture and Conservation and Land Management Training Package
Hi,
I'm assigning you a new client: Clearwater Native Nursery, Coffs Harbour, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Marco Bellini, Nursery Production Manager. Marco is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
AMPAustralian Meat Processing Training Package
Hi,
I'm assigning you a new client: Fitzroy Plains Beef, Rockhampton, Queensland. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Lien Tran, Quality and Training Manager. Lien is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
AUMAutomotive Manufacturing
Hi,
I'm assigning you a new client: Torrens Bus and Coach Bodies, Regency Park, South Australia. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Sofia Marinos, Production Manager. Sofia is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
AURAutomotive Retail, Service and Repair Training Package
Hi,
I'm assigning you a new client: Murrumbidgee Motor Co, Wagga Wagga, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Aisha Khalil, Service Operations Manager. Aisha is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
AVIAviation Training Package
Hi,
I'm assigning you a new client: Boundary Rider Aerial, Dubbo, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Fergus MacLeod, Chief Remote Pilot. Fergus is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
BSBBusiness Services Training Package
Hi,
I'm assigning you a new client: Copperline Freight and Warehousing, Eagle Farm, Queensland. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Amara Okafor, People and Culture Manager. Amara is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
CHCCommunity Services
Hi,
I'm assigning you a new client: Kingfisher Day Programs, Moonah, Tasmania. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Sione Tuilagi, Programs Manager. Sione is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
CPCConstruction, Plumbing and Services Training Package
Hi,
I'm assigning you a new client: Seacliff Concrete and Formwork, Unanderra, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Grace Papadopoulos, Operations Manager. Grace is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
CPC08Construction, Plumbing and Services Training Package
Hi,
I'm assigning you a new client: Hartfield Masonry, Bunbury, Western Australia. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Liam Doherty, Director. Liam is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
CPPProperty Services Training Package
Hi,
I'm assigning you a new client: Jacaranda Facility Services, Maroochydore, Queensland. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Mei Chen, Operations Coordinator. Mei is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
CSCCorrectional Services Training Package
Hi,
I'm assigning you a new client: Meridian Court and Custody Services, Newcastle, New South Wales. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Jarrah Williams, Training Coordinator. Jarrah is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
CUACreative Arts and Culture Training Package
Hi,
I'm assigning you a new client: Northline Staging and Events, Fremantle, Western Australia. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Rosa Alvarez, Production Director. Rosa is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
DEFDefence Training Package
Hi,
I'm assigning you a new client: Talbot Range Support Services, Seymour, Victoria. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Ingrid Larsen, Contracts and Capability Manager. Ingrid is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
FBPFood, Beverage and Pharmaceutical
Hi,
I'm assigning you a new client: Kurrajong Springs Brewing Co., Mudgee, NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Dominic Furtado, Head Brewer and Production Manager. Dominic is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
FNSFinancial Services Training Package
Hi,
I'm assigning you a new client: Reefline Insurance Brokers, Townsville, QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Mei-Ling Chao, Client Services Manager. Mei-Ling is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
FSKFoundation Skills Training Package
Hi,
I'm assigning you a new client: Riverhaven Citrus Packers, Renmark, SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Con Stavropoulos, Packing Shed Manager. Con is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
FWPForest and Wood Products Training Package
Hi,
I'm assigning you a new client: Limestone Coast Frame & Truss, Mount Gambier, SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Anneke Boshoff, Production Manager. Anneke is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
HLTHealth
Hi,
I'm assigning you a new client: Southbank Pathology Services, Hobart, TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Karen Mansour, Collections Manager. Karen is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
ICPPrinting and Graphic Arts
Hi,
I'm assigning you a new client: Sunline Print & Signage, Darwin, NT. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Marco Reyes, Studio and Production Lead. Marco is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
ICTInformation and Communications Technology
Hi,
I'm assigning you a new client: Darling Downs Connect, Toowoomba, QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Oleksandra Bondar, Technical Operations Manager. Oleksandra is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
LGALocal Government
Hi,
I'm assigning you a new client: Barragindi Regional Council, central-west Queensland. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Moana Te Rangi, Community Services Manager. Moana is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MARMaritime Training Package
Hi,
I'm assigning you a new client: Pilbara Coastal Marine, Port Hedland, WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Sione Taufa, Fleet Operations Manager. Sione is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MEAAeroskills Training Package
Hi,
I'm assigning you a new client: Skytrails Helicopters, Broome, WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Ingrid Paulsen, Chief Engineer. Ingrid is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MEMManufacturing and Engineering
Hi,
I'm assigning you a new client: Fitzroy Precision Engineering, Rockhampton, QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Priya Nair, Operations Manager. Priya is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MEM05Metal and Engineering Training Package
Hi,
I'm assigning you a new client: Goldfields Weld & Repair, Kalgoorlie, WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Zoran Kovac, Workshop Foreman. Zoran is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MSA07Manufacturing Training Package
Hi,
I'm assigning you a new client: Moreton Coatings, Wacol (Brisbane), QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Amina Farah, Production Superintendent. Amina is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MSFFurnishing Training Package
Hi,
I'm assigning you a new client: Coastline Blinds & Shading, Maroochydore, QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Harjit Kaur, Production Manager. Harjit is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MSLLaboratory Operations
Hi,
I'm assigning you a new client: Coastline Environmental Laboratories, Wollongong NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Thao Nguyen, Laboratory Services Manager. Thao is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MSMManufacturing Training Package
Hi,
I'm assigning you a new client: Silverline Stainless Fabrication, Ballarat VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Giulia Mancini, Production Manager. Giulia is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MSSSustainability
Hi,
I'm assigning you a new client: Reef City Linen Services, Cairns QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Sam Okafor, Group Operations Manager. Sam is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
MSTTextiles, Clothing and Footwear
Hi,
I'm assigning you a new client: Ironbark Canvas & Shade, Bendigo VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Elif Demir, Factory Manager. Elif is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
NWPNational Water Training Package
Hi,
I'm assigning you a new client: Peel Valley Water, Tamworth NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Jarrah Coleman, Network Operations Manager. Jarrah is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
PMAChemical, Hydrocarbons and Refining
Hi,
I'm assigning you a new client: Castle Hill Fuel Terminal, Townsville QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Hassan El-Masri, Terminal Operations Manager. Hassan is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
PMBPlastics, Rubber and Cablemaking
Hi,
I'm assigning you a new client: Braidwave Cables, Tottenham VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Priya Chandran, Operations Manager. Priya is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
POLPolice Training Package
Hi,
I'm assigning you a new client: State Police Service - Custody Management Branch, Perth WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Tomasi Faleolo, Inspector, Training and Capability Coordinator, Custody Management Branch. Tomasi is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
PPMPulp & Paper Manufacturing Industry Training Package
Hi,
I'm assigning you a new client: Hellyer Paperboard Mill, Burnie TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Bruno Ferreira, Mill Training Coordinator. Bruno is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
PSPPublic Sector Training Package
Hi,
I'm assigning you a new client: Office of Consumer Licensing (Tasmanian Government), Hobart TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Amira Haddad, Learning and Development Manager. Amira is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
PUAPublic Safety
Hi,
I'm assigning you a new client: Limestone Coast Forestry Group, Mount Gambier SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Willem van der Berg, Fire and Emergency Planning Manager. Willem is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
RGRRacing and Breeding Training Package
Hi,
I'm assigning you a new client: Westral Park Greyhounds, Northam WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Stavros Economou, Kennel Operations Manager. Stavros is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
RIIResources and Infrastructure Industry Training Package
Hi,
I'm assigning you a new client: Three Peaks Quarries, Orange NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Aisha Ibrahim, HR and Training Manager. Aisha is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
SFISeafood Industry
Hi,
I'm assigning you a new client: Longwater Oysters, Coffin Bay SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Owen Griffiths, Farm Manager. Owen is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
SFLFloristry Training Package
Hi,
I'm assigning you a new client: Bloomfield & Co Flowers, Fremantle WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Mei Lin Teoh, Owner and Head Florist. Mei is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
SHBHairdressing and Beauty Services Training Package
Hi,
I'm assigning you a new client: Northline Barber Co, Darwin NT. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Theo Kalogeropoulos, Owner. Theo is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
SIFFuneral Services
Hi,
I'm assigning you a new client: Riverbend Funerals and Crematorium, Launceston TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Priya Nair, General Manager. Priya is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
SIRRetail Services Training Package
Hi,
I'm assigning you a new client: Harvest Lane Grocers, Wagga Wagga NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Marcus Tuilagi, Store Operations Manager. Marcus is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
SISSport, Fitness and Recreation Training Package
Hi,
I'm assigning you a new client: Ridgeline Outdoor Adventures, Bright VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Saskia van den Berg, Programs Manager. Saskia is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
SITTourism, Travel and Hospitality Training Package
Hi,
I'm assigning you a new client: The Jacaranda House Hotel, Grafton NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Daniela Rossi, Venue Manager. Daniela is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
TAETraining and Education Training Package
Hi,
I'm assigning you a new client: Horizon Community Health, Cairns QLD. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Nerida Baird, Learning and Capability Lead. Nerida is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
TLITransport and Logistics Training Package
Hi,
I'm assigning you a new client: Ironbark Logistics, Warrnambool VIC. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Fatima El-Sayed, Warehouse Manager. Fatima is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
UEEElectrotechnology Training Package
Hi,
I'm assigning you a new client: Emu Bay Switchgear, Burnie TAS. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Dragan Jovanovic, Production Manager. Dragan is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
UEGGas Industry Training Package
Hi,
I'm assigning you a new client: Westplains LPG, Bunbury WA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Marco Fernandes, Depot Operations Manager. Marco is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
UEPElectricity Supply Industry - Generation Sector Training Package
Hi,
I'm assigning you a new client: Callitris Solar Operations, Moree NSW. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Alinta Watson, Operations Superintendent. Alinta is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
UETTransmission, Distribution and Rail Sector
Hi,
I'm assigning you a new client: Saltbush Line Services, Port Augusta SA. They've engaged EduPro to put together a training program for a group of their staff — I'll leave the detail for you to establish directly with the client.
Your contact there is Hamish McAllister, Field Operations Manager. Hamish is expecting to hear from you by email. Introduce yourself, and consult on what we always need before we can plan anything: the program objectives, the intended outcomes, their preferred delivery mode, the learning environment, and who the learners are (ask for a cohort profile).
On our side: I'm your manager for this job, and Emily Zhang (Student Support Officer) is your referral point if any learner turns out to need specialist support. Report back to me with your program frame once you've heard from the client.
Thanks,
Liam
Step 2 — Consult your client
Draft your consultation email here and send it. Your client will reply. Your email must ask about: program objectives · intended outcomes · preferred delivery mode · learning environment · the cohort.
Step 3 — Your client pack
Once your client has replied, open your pack below for the cohort profile they mention, plus two starter resources for Task 5.
ACMAnimal Care and Management Training Package
Your client: Redgum Wildlife Sanctuary, Mildura, Victoria. Contact: Priya Raman, Animal Operations Coordinator.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 7 |
| Roles | Wildlife keepers and animal attendants |
| Experience and context | Three senior keepers have five or more years at the sanctuary; the other four joined within the last eighteen months, two from pet retail and two straight from school. All are permanent staff working a seven-day rotating roster. |
| Characteristics | All seven speak English as their first language. Most are comfortable with short written procedures but prefer demonstrations and hands-on practice over reading. Everyone uses the sanctuary's tablet-based animal records app daily, so basic digital tools are familiar. |
| Support need | Ethan, one of the newer keepers, is Deaf and will need an Auslan interpreter for all training sessions. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Australian Animal Welfare Standards and Guidelines (Department of Agriculture, Fisheries and Forestry) — provides the national welfare benchmarks that husbandry routines, handling procedures and assessment checklists can be aligned to
Open resource →Wildlife Health Australia Fact Sheets (Wildlife Health Australia) — species-specific disease and health-monitoring fact sheets for building realistic ill-health recognition scenarios and handouts
Open resource →AHCAgriculture, Horticulture and Conservation and Land Management Training Package
Your client: Clearwater Native Nursery, Coffs Harbour, New South Wales. Contact: Marco Bellini, Nursery Production Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Nursery hands working across propagation, potting and dispatch |
| Experience and context | Two have worked in production horticulture for over a decade, three have one to three years at Clearwater, and one started six months ago after a career change from hospitality. All are full-time or four-day-a-week permanent staff. |
| Characteristics | Five speak English at home and one speaks Italian at home with fluent spoken English. The team prefers practical demonstration and short visual guides over long written documents, and most use smartphones confidently though only two use computers regularly. Work is daytime hours with no shift work. |
| Support need | Shannon has dyslexia and will need literacy support such as text read aloud and extra time for any written tasks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: Managing risks of hazardous chemicals in the workplace (Safe Work Australia) — underpins safe-work content on fertilisers and pest and disease treatments used in the nursery
Open resource →Nursery Industry Accreditation Scheme Australia (NIASA) best management practice guidelines (Greenlife Industry Australia / Australian Plant Production Standard) — industry benchmark for crop hygiene, growing media and plant health that practical propagation activities can be mapped against
Open resource →AMPAustralian Meat Processing Training Package
Your client: Fitzroy Plains Beef, Rockhampton, Queensland. Contact: Lien Tran, Quality and Training Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 10 |
| Roles | Boning room process workers (boners, slicers and packers) |
| Experience and context | Four have more than five years in meat processing, while six joined in the past year, several through a regional migration program. All are full-time employees working a fixed day shift. |
| Characteristics | Six speak a language other than English at home, including Vietnamese, Dari and Kirundi, with spoken English ranging from conversational to fluent. Most prefer demonstration and practice over written material, and paperwork is currently completed with support from leading hands. Phone use is common but few use computers at work. |
| Support need | Marek has low vision and will need training materials produced in large print and good task lighting for practical demonstrations. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Education and resources for meat processors (Australian Meat Processor Corporation (AMPC)) — industry-produced training videos, tools and best practice modules suited to a cohort that prefers demonstration over text
Open resource →Australian Standard for the Hygienic Production and Transportation of Meat and Meat Products for Human Consumption (AS 4696) (PrimeSafe (Victorian meat industry regulator)) — the regulatory hygiene benchmark that boning room food safety content and assessment checklists must align with
Open resource →AUMAutomotive Manufacturing
Your client: Torrens Bus and Coach Bodies, Regency Park, South Australia. Contact: Sofia Marinos, Production Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 9 |
| Roles | Assembly operators across frame welding support, fit-out and electrical sub-assembly |
| Experience and context | Four have been with Torrens for over eight years, and five joined in the past two years from labour hire, warehousing or TAFE pre-apprenticeship programs. All are permanent full-time on a single day shift. |
| Characteristics | Seven speak English as a first language and two speak Greek and Filipino at home with strong English. The group is used to reading work orders and technical drawings, and most completed the company's online induction modules without difficulty. Preference overall is for practical, tool-in-hand learning. |
| Support need | Dale, who works in electrical sub-assembly, uses a wheelchair, so training venues and the practical bay need step-free access and bench space at an accessible height. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: How to manage work health and safety risks (Safe Work Australia) — underpins the safe tool use and risk-control content woven through the practical assembly sessions
Open resource →Model Code of Practice: Welding processes (Safe Work Australia) — reference for managing hazards in and around the frame welding and body assembly areas of the line
Open resource →AURAutomotive Retail, Service and Repair Training Package
Your client: Murrumbidgee Motor Co, Wagga Wagga, New South Wales. Contact: Aisha Khalil, Service Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Lube technicians and service assistants in a dealership service department |
| Experience and context | Five are aged under 25 with between six months and three years in the workshop; one is in his forties and moved across from farm machinery work two years ago. All are full-time and work standard weekday hours. |
| Characteristics | All six speak English as their first language. They are confident with phones and the dealership's tablet-based job cards, but several left school early and are not keen on long written material. The group responds well to demonstration, repetition and hands-on practice. |
| Support need | Tyler experiences significant anxiety in formal assessment settings and will need a supported enrolment with assessments run one-on-one in familiar surroundings. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: How to manage work health and safety risks (Safe Work Australia) — supports the safe-work content around hoists, fluids and workshop hazards during routine servicing
Open resource →Safety in the automotive industry (SafeWork SA) — workshop-specific hazard guidance for building realistic servicing scenarios, inspection checklists and toolbox talks
Open resource →AVIAviation Training Package
Your client: Boundary Rider Aerial, Dubbo, New South Wales. Contact: Fergus MacLeod, Chief Remote Pilot.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Field technicians conducting agricultural survey and mapping work |
| Experience and context | Two came from agronomy support roles, two from surveying assistant work, and one is a former station hand; all have between one and four years with the company and are permanent full-time staff who travel to properties across the Central West. |
| Characteristics | All five speak English as their first language. Everyone uses GPS units, tablets and mapping software daily, so digital confidence is high, and most are happy reading technical material in small doses. They are used to working independently in the field rather than in classrooms. |
| Support need | Bailey has ADHD and will need sessions broken into short blocks with movement breaks and tasks chunked into clear steps. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Drone safety rules (Civil Aviation Safety Authority (CASA)) — the authoritative operating rules for commercial drone work that flight planning and operations content must reflect
Open resource →CASR Part 101 Plain English guide for Micro and Excluded RPA operations (Civil Aviation Safety Authority (CASA)) — accessible regulatory reading for learners who prefer technical material in small doses
Open resource →BSBBusiness Services Training Package
Your client: Copperline Freight and Warehousing, Eagle Farm, Queensland. Contact: Amara Okafor, People and Culture Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 8 |
| Roles | Newly promoted team leaders supervising warehouse, dock and administration teams |
| Experience and context | All eight were promoted from operational roles within the last eighteen months and have between four and fifteen years with the company. They supervise teams of five to twelve staff across three sites. |
| Characteristics | Five speak English as a first language and three speak Samoan, Punjabi or Mandarin at home with fluent workplace English. All use email, rostering software and video calls daily, though confidence with written reports varies. Most say they learn best by discussing real situations rather than reading theory. |
| Support need | Marcus is blind and uses a screen reader, so all training materials and online platforms must be provided in accessible, screen-reader-compatible formats. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Best practice guides for employers and managers (Fair Work Ombudsman) — plain-language guidance on performance conversations, consultation and workplace obligations for new team leaders
Open resource →Code of Practice: Managing psychosocial hazards at work (SafeWork NSW) — supports program content on leaders' responsibilities for team wellbeing, workload and early conversations
Open resource →CHCCommunity Services
Your client: Kingfisher Day Programs, Moonah, Tasmania. Contact: Sione Tuilagi, Programs Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 9 |
| Roles | Disability support workers in centre-based day programs |
| Experience and context | Four have more than five years in disability support, three moved across from aged care in the past two years, and two are new to the sector this year. Most are permanent part-time, working between three and five days a week on varied rosters. |
| Characteristics | Seven speak English as a first language and two speak Nepali and Tongan at home with fluent English. The group is comfortable with the organisation's phone-based shift notes app, though a few are slower with longer online modules. Most prefer discussion and role-play to reading, and rosters mean not everyone can attend the same weekday sessions. |
| Support need | Renee is undergoing ongoing medical treatment and will need training sessions scheduled around her regular specialist appointments, with catch-up options for anything she misses. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
NDIS booklets and factsheets (applying, creating and using an NDIS plan) (National Disability Insurance Agency) — plain-English and Easy Read factsheets that help support workers learn to read and apply each participant's plan
Open resource →NDIS Workforce Capability Framework (NDIS Quality and Safeguards Commission) — describes the attitudes, skills and knowledge expected of support workers, ideal for aligning person-centred practice sessions and assessment
Open resource →CPCConstruction, Plumbing and Services Training Package
Your client: Seacliff Concrete and Formwork, Unanderra, New South Wales. Contact: Grace Papadopoulos, Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 8 |
| Roles | Concreters and construction labourers on residential and light commercial jobs |
| Experience and context | Three have ten or more years on the tools, three have two to four years, and two started as labourers this year. All are full-time employees working day hours across the Illawarra. |
| Characteristics | Six speak English as a first language; two brothers on the crew speak Macedonian at home with solid spoken English. The group is hands-on to a fault, happy with drawings and diagrams but impatient with long documents, and phone photos are their preferred way of recording work. All hold general construction induction cards. |
| Support need | Joel is hard of hearing and wears hearing aids, so sessions will need a portable hearing augmentation (FM) system and a position where he can see the trainer's face. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Code of Practice: Construction work (SafeWork NSW) — the site safety framework that pour set-up, exclusion zones and safe-work content for the crew must align with
Open resource →Formwork Code of Practice (SafeWork NSW) — practical benchmark for the formwork set-up, propping and stripping content in practice-pour sessions
Open resource →CPC08Construction, Plumbing and Services Training Package
Your client: Hartfield Masonry, Bunbury, Western Australia. Contact: Liam Doherty, Director.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Bricklayers' labourers and junior bricklayers on residential and small commercial sites |
| Experience and context | Two have laboured for bricklaying crews for over six years without formal training, three have one to three years with Hartfield, and one is partway through a discontinued apprenticeship from another employer. All are full-time and work standard site hours. |
| Characteristics | All six speak English as their first language. The group is strongly practical, reads plans and site drawings competently, and does most paperwork by phone photo and text message. A couple say they have not done any classroom-style learning since school. |
| Support need | Cooper has epilepsy, and his seizure management plan will need to be shared with the trainer and factored into practical sessions, particularly work near mixers and at edges. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: Managing the risk of falls at workplaces (Safe Work Australia) — safety underpinning for work on trestles and scaffolds during practical bricklaying training
Open resource →Work safely with crystalline silica and engineered stone (SafeWork NSW) — practical guidance and short videos on controlling silica dust when cutting brick and block in the practice bays
Open resource →CPPProperty Services Training Package
Your client: Jacaranda Facility Services, Maroochydore, Queensland. Contact: Mei Chen, Operations Coordinator.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 11 |
| Roles | Commercial cleaners working across office, retail and medical-adjacent client sites |
| Experience and context | Experience ranges from six months to twenty years, with most having learned entirely on the job. The team is a mix of permanent part-time and casual staff working early morning or evening shifts around client business hours. |
| Characteristics | Seven speak a language other than English at home, including Cantonese, Spanish, Korean and Tagalog, with spoken English from basic to fluent. Most prefer being shown a task and practising it over reading instructions, and about half use the company phone app confidently while others need help with it. Shifts mean the full group is rarely available at the same time. |
| Support need | Robert has an acquired brain injury and will need a note-taker and written summaries of each session to support his memory. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: Managing risks of hazardous chemicals in the workplace (Safe Work Australia) — the compliance benchmark for the chemical handling, dilution and SDS content of the program
Open resource →Cleaning of healthcare environment (Queensland Health) — step-by-step cleaning techniques and training video that suit the medical-adjacent contracts and a show-then-practise cohort
Open resource →CSCCorrectional Services Training Package
Your client: Meridian Court and Custody Services, Newcastle, New South Wales. Contact: Jarrah Williams, Training Coordinator.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 10 |
| Roles | Court security and custody escort officers |
| Experience and context | Six moved across from static security or crowd control with two to ten years in the industry, and four joined in the past year, including two former Defence members. All are full-time and work court hours with occasional regional travel. |
| Characteristics | Eight speak English as a first language and two speak Arabic and Maori at home with fluent English. The group is used to procedural checklists and radio protocols, and all completed the company's online induction, though several prefer scenario practice to reading policy. Most have not done formal study for many years. |
| Support need | Karen has insulin-dependent diabetes and will need scheduled breaks during full-day sessions for glucose monitoring and food. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Guiding Principles for Corrections in Australia (Corrective Services Administrators' Council (via Corrections Victoria)) — the national benchmark for humane, safe custodial practice that supervision and escort content should reflect
Open resource →Deaths in custody in Australia 2024-25 (Australian Institute of Criminology) — current evidence base on risks in custody for scenario design and duty-of-care discussions
Open resource →CUACreative Arts and Culture Training Package
Your client: Northline Staging and Events, Fremantle, Western Australia. Contact: Rosa Alvarez, Production Director.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 8 |
| Roles | Casual production crew (staging, audio-visual and general event crew) |
| Experience and context | Two have several years of festival crewing experience, four have worked one to two seasons with Northline, and two joined this year from music retail and theatre volunteering. All are casuals whose hours peak heavily around events. |
| Characteristics | Seven speak English as a first language and one speaks Portuguese at home with fluent English. The group is very comfortable with phones, cueing apps and digital run sheets, and prefers doing over reading. Because they are casuals, availability outside event periods is generally good but income-sensitive. |
| Support need | Theo is autistic and benefits from a quiet breakout space, advance copies of session plans, and clear warning before any change to the schedule. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: How to manage work health and safety risks (Safe Work Australia) — underpins risk assessment content for venue, bump-in and bump-out environments
Open resource →Safety Guidelines for the Live Entertainment and Events Industries - Hazard Guide: Event Rigging (Live Performance Australia) — industry safety benchmarks for staging and rigging that practical set-up and pack-down sessions can be mapped against
Open resource →DEFDefence Training Package
Your client: Talbot Range Support Services, Seymour, Victoria. Contact: Ingrid Larsen, Contracts and Capability Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 7 |
| Roles | Civilian range and training area support staff |
| Experience and context | Four are former Australian Defence Force members with extensive field experience, and three are locally hired civilians with backgrounds in land management, storework and site maintenance. All are full-time contractor employees working weekdays with occasional exercise-period surges. |
| Characteristics | All seven speak English as their first language. The ex-service members are very familiar with procedural documents and briefings, while the local hires are more practical learners with less exposure to formal written procedures. Everyone uses the company's tablet-based task system daily. |
| Support need | Patrick has a stutter and will need extended time and a patient, unhurried format for any oral questioning or briefing-style tasks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Workplace health and safety management system (Comcare) — explains the Commonwealth WHS framework covering Defence sites, underpinning the range safety and risk-management content
Open resource →Work, health and safety in Defence (incident reporting and definitions) (Australian Department of Defence) — authentic Defence WHS reporting procedures and terminology for coordination and communication tasks on the training area
Open resource →FBPFood, Beverage and Pharmaceutical
Your client: Kurrajong Springs Brewing Co., Mudgee, NSW. Contact: Dominic Furtado, Head Brewer and Production Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Production and packaging operators |
| Experience and context | Two came from commercial kitchen work and the rest from farm and retail jobs; all are permanent full-time and have been with the brewery between six months and four years. |
| Characteristics | Three of the six speak a language other than English at home. Most prefer hands-on demonstration over reading manuals, and all use smartphones daily, though only half regularly use a computer. The longer-serving operators are used to showing new starters their own methods. |
| Support need | Pasang Sherpa speaks Nepali as his first language and needs support from a bilingual language, literacy and numeracy specialist to work with written procedures. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Safe Food Australia - A guide to the Food Safety Standards (Food Standards Australia New Zealand (FSANZ)) — Underpins the food safety program, cleaning and sanitation content with the official guide to Standards 3.1.1, 3.2.2, 3.2.2A and 3.2.3.
Open resource →Food Safety Standards (Chapter 3) for food businesses (Food Standards Australia New Zealand (FSANZ)) — Gives operators the hygiene, food handler skills and monitoring requirements that quality checkpoints on the canning line must meet.
Open resource →FNSFinancial Services Training Package
Your client: Reefline Insurance Brokers, Townsville, QLD. Contact: Mei-Ling Chao, Client Services Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Client service officers in a general insurance broking office |
| Experience and context | All five moved into the brokerage within the last year from retail, hospitality and call-centre roles; none has previous financial services experience and all are employed full-time across two offices. |
| Characteristics | All are confident phone communicators and comfortable with everyday office software. Two speak Cantonese or Tagalog at home and are fluent in spoken English. Most say they prefer short, structured learning sessions with worked examples rather than long readings. |
| Support need | Grace Amadi has low vision and needs all learning and assessment materials provided in a screen-reader-compatible format. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
How insurance works (Moneysmart (ASIC)) — Plain-English explanation of policies, premiums, excesses and claims to anchor induction content for staff new to general insurance.
Open resource →General Insurance Code of Practice (Insurance Council of Australia) — Sets the industry conduct and service standards that shape what client service officers can say and do in enquiry and claims scenarios.
Open resource →FSKFoundation Skills Training Package
Your client: Riverhaven Citrus Packers, Renmark, SA. Contact: Con Stavropoulos, Packing Shed Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 9 |
| Roles | Packing shed hands working on grading, packing and weighbridge duties |
| Experience and context | All nine are experienced seasonal-turned-permanent workers with between three and fifteen years in the shed; none has formal qualifications beyond school. |
| Characteristics | Four speak Punjabi, Vietnamese or Greek at home, and several left school before Year 11. Most are confident with smartphones but new to tablets and shared digital systems. The group prefers practical, repeated demonstration and learning alongside workmates they trust. |
| Support need | Trevor Karpany has an acquired brain injury and needs instructions broken into small steps, with his support worker able to attend sessions. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Australian Core Skills Framework (ACSF) (Department of Employment and Workplace Relations) — Provides the national levels for reading, writing, numeracy and oral communication used to benchmark learners and pitch workplace materials.
Open resource →Workplace literacy tips for employers (Reading Writing Hotline) — Practical strategies for introducing literacy training respectfully and simplifying workplace forms for adult learners returning to study.
Open resource →FWPForest and Wood Products Training Package
Your client: Limestone Coast Frame & Truss, Mount Gambier, SA. Contact: Anneke Boshoff, Production Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 7 |
| Roles | Frame and truss assemblers and saw operators |
| Experience and context | Three joined in the past year from labouring and farm work; the other four have between four and twelve years in the factory but no formal qualifications. All are full-time. |
| Characteristics | All completed schooling to Year 10 or Year 11 locally, and English is the first language for all but one, who grew up speaking Afrikaans and is fluent in English. The group is confident with physical tasks and measurement by habit, less so with written specifications. Phones are used daily; computers rarely. |
| Support need | Jack Nguyen is Deaf and needs an Auslan interpreter for group training sessions. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Safety in the wood products industry - frame and truss manufacturing (SafeWork NSW) — Stage-by-stage safety guide (receiving, cutting, assembly, despatch) directly matching the factory workflow for practical sessions.
Open resource →Wood safety kit - fact sheets and machine checklists (SafeWork NSW) — Ready-made fact sheets and checklists on wood dust, noise, nail guns and machine guarding for saw and press safety content.
Open resource →HLTHealth
Your client: Southbank Pathology Services, Hobart, TAS. Contact: Karen Mansour, Collections Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 8 |
| Roles | Trainee pathology collectors, including four receptionists moving into collection roles |
| Experience and context | Four are current receptionists with one to six years in the company; the other four are new hires from aged care, beauty therapy and hospitality backgrounds. All are permanent part-time. |
| Characteristics | Two speak Arabic or Mandarin at home and are fluent in English. All are comfortable with the patient-facing side of the role and with everyday software from reception work. Most prefer to watch a demonstration, practise immediately and get feedback on the spot. |
| Support need | Bethany Clarke has a diagnosed anxiety condition and needs a quiet space and additional time for assessments. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Infection prevention and control and hand hygiene eLearning modules (Australian Commission on Safety and Quality in Health Care) — Free online modules trainees can complete in quiet periods, supporting the blended theory component on infection control.
Open resource →Australian Guidelines for the Prevention and Control of Infection in Healthcare (2019) (National Health and Medical Research Council (NHMRC)) — The evidence base for standard precautions, PPE, sharps and specimen handling procedures taught in the mock collection bays.
Open resource →ICPPrinting and Graphic Arts
Your client: Sunline Print & Signage, Darwin, NT. Contact: Marco Reyes, Studio and Production Lead.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Digital print operators and print finishers |
| Experience and context | All five learned on the job over two to nine years with the company; two came originally from sign-writing apprenticeships they didn't complete, and all are full-time. |
| Characteristics | One operator speaks Tagalog at home and is fluent in English. The crew is very confident with the production software they use daily but less used to formal study or written assessment. They like learning by doing, with short explanations tied straight to the machines. |
| Support need | Todd Ferguson has a red-green colour vision deficiency and needs colour-critical tasks adjusted or paired with instrument-based colour checks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Managing risks of hazardous chemicals in the workplace - Code of Practice (SafeWork NSW (model WHS Code of Practice)) — Supports safe handling content for inks, solvents and cleaning agents used around the wide-format printers and finishing area.
Open resource →Printing - hazardous substances industry guidance (WorkSafe New Zealand) — Print-industry-specific guidance on the substances and health risks in pre-press, press and finishing work for contextualised safety theory.
Open resource →ICTInformation and Communications Technology
Your client: Darling Downs Connect, Toowoomba, QLD. Contact: Oleksandra Bondar, Technical Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Field technicians and technical support officers |
| Experience and context | Two came from electrical trades assistant work, three are self-taught enthusiasts hired locally, and one transferred from the customer service team; tenures range from six months to five years, all full-time. |
| Characteristics | All are comfortable with technology and confident learning new tools independently. One technician speaks Ukrainian at home and reads technical English well. Most prefer problem-based learning and are less patient with long theory sessions; all have strong daily exposure to ticketing systems and remote tools. |
| Support need | Ethan Muller is autistic and needs instructions provided in writing along with advance notice of any changes to session plans or activities. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
The essential small business guide to cybersecurity (Business Victoria (content by Australian Cyber Security Centre)) — ACSC-based coverage of malware, phishing, MFA, updates and backups to embed sound security practice in configuration tasks.
Open resource →nbn Fixed Wireless troubleshooting guide (nbn co) — Models a methodical fault-isolation sequence (power cycle, indicator lights, cabling, external factors) for customer connection troubleshooting practice.
Open resource →LGALocal Government
Your client: Barragindi Regional Council, central-west Queensland. Contact: Moana Te Rangi, Community Services Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Local laws and compliance officers |
| Experience and context | Two are former council rangers, one is an ex-police liaison officer, and two transferred internally from works and administration; all are full-time and new to the combined compliance role within the last eight months. |
| Characteristics | All five are strong verbal communicators used to face-to-face work with the public. Comfort with written reports and council software varies widely across the group. One officer is a Māori New Zealander and another is an Aboriginal man with deep local family connections; both are fluent English speakers. |
| Support need | Shane Doolan has dyslexia and needs a reader and scribe available for written assessment tasks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Good decisions - training resource (Queensland Ombudsman) — Queensland-specific rundown of the stages of fair, consistent administrative decision-making and record-keeping for compliance officers.
Open resource →Code of Practice: Managing psychosocial hazards at work (SafeWork NSW (model WHS Code of Practice)) — Supports content on managing aggression and difficult interactions with residents as a work health and safety risk.
Open resource →MARMaritime Training Package
Your client: Pilbara Coastal Marine, Port Hedland, WA. Contact: Sione Taufa, Fleet Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | General purpose hands on tugs and workboats |
| Experience and context | Four are school leavers from Hedland and Karratha with under a year on the water; two are career changers in their thirties from mining and fishing backgrounds. All are permanent full-time on a rotating roster. |
| Characteristics | Two crew members are Aboriginal men from local families and one is Tongan-Australian; all speak English as their main working language. The group is strongly practical, learns fastest through demonstration and repetition, and has limited experience with formal written assessment. All use phones constantly but rarely use computers. |
| Support need | Kelvin Dhu has epilepsy and needs a documented safety plan in place for all on-water practical sessions. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
General Purpose Hand near coastal - qualification requirements (Australian Maritime Safety Authority (AMSA)) — Sets out the regulator's certification, sea service and practical assessment requirements the deck crew program must lead to.
Open resource →Safety management systems for domestic commercial vessels (Australian Maritime Safety Authority (AMSA)) — Explains the SMS, drills and crew induction requirements that frame emergency response and safe deck work content.
Open resource →MEAAeroskills Training Package
Your client: Skytrails Helicopters, Broome, WA. Contact: Ingrid Paulsen, Chief Engineer.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Hangar trainees and maintenance support assistants |
| Experience and context | All five were recruited locally in the past year, straight from school or from station and mechanical labouring work; none has formal aviation experience and all are full-time. |
| Characteristics | One trainee is an Aboriginal woman from the Dampier Peninsula and one grew up speaking Indonesian at home; all are fluent English speakers. The group is enthusiastic and hands-on, comfortable with phones and tablets, and mostly new to formal study since leaving school. Attention to written detail varies noticeably. |
| Support need | Ryan Castellano has ADHD and needs training delivered in short blocks with regular breaks and movement built in. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
An Overview of Human Factors in Aviation Maintenance (ATSB report AR-2008-055) (Australian Transport Safety Bureau (hosted on FAASafety.gov)) — Australian evidence on maintenance error, documentation failures and fatigue to build error-management awareness in hangar trainees.
Open resource →Aviation Maintenance Technician Handbook - General (FAA-H-8083-30B) (Federal Aviation Administration (via Open Textbook Library)) — Free openly-licensed textbook covering hand tools, aircraft drawings, maintenance records and human factors for foundational theory.
Open resource →MEMManufacturing and Engineering
Your client: Fitzroy Precision Engineering, Rockhampton, QLD. Contact: Priya Nair, Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 7 |
| Roles | Production machine operators and process workers |
| Experience and context | Two joined in the past year from labouring jobs, and five have between three and twenty years operating machines on site; none holds a formal engineering qualification and all are full-time. |
| Characteristics | One operator speaks Malayalam at home and another Samoan; both are fluent in English. The experienced operators are deeply confident with machinery but wary of written tests, while the newer starters are more comfortable with screens and software. Most prefer learning at the machine with immediate practice. |
| Support need | Colin Braithwaite is returning from a back injury and needs manual handling tasks modified during practical training sessions. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Managing the risks of plant in the workplace - Code of Practice (SafeWork NSW (model WHS Code of Practice)) — Underpins guarding, isolation and safe operation content for machine setup and operation on the training machine.
Open resource →How to Read a Manufacturing Drawing: A Beginner's Guide (Draftings Australia) — Plain-language Australian guide to title blocks, views, dimensions and tolerances (AS 1100) for the drawing-reading component.
Open resource →MEM05Metal and Engineering Training Package
Your client: Goldfields Weld & Repair, Kalgoorlie, WA. Contact: Zoran Kovac, Workshop Foreman.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Workshop hands and trades assistants |
| Experience and context | All six are full-time trades assistants with between one and fifteen years in workshops; none holds a trade qualification, and the two most experienced have done informal welding for years. |
| Characteristics | One worker speaks Croatian at home and one is a Wongatha man from Kalgoorlie; all use English at work. The group left school between Year 10 and Year 12, learns best by demonstration and repetition, and has little recent experience with written coursework. Phone use is universal; computer use is rare. |
| Support need | Barry Chee is recovering from a stroke, has reduced grip strength in his left hand, and needs modified tool setups and extra time for practical tasks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Welding processes - Code of Practice (WorkSafe Tasmania (model WHS Code of Practice)) — The adopted model code on welding and thermal cutting hazards, controls and training that must shape booth-based delivery.
Open resource →Welding fumes - exposure standard changes and fume controls (Weld Australia) — Current industry guidance on the reduced welding fume exposure standard, extraction and respiratory protection for safe hot work content.
Open resource →MSA07Manufacturing Training Package
Your client: Moreton Coatings, Wacol (Brisbane), QLD. Contact: Amina Farah, Production Superintendent.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 10 |
| Roles | Process operators on tinting, filling and packaging lines |
| Experience and context | Tenures range from eight months to eighteen years; all are full-time across a day and afternoon shift, and most learned their roles entirely on the job. |
| Characteristics | Four operators speak a language other than English at home, including Somali, Vietnamese and Spanish, with varying comfort reading dense written procedures. Most are practical learners who respond well to visual materials and worked examples. Confidence with computers ranges from daily users to operators who avoid them where possible. |
| Support need | Daniel Okello has post-traumatic stress disorder and needs advance notice before any activities involving loud plant noise, with the option to step out. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Labelling of workplace hazardous chemicals - Code of Practice (SafeWork NSW (model WHS Code of Practice)) — GHS labelling requirements directly relevant to operators tinting, filling and packaging manufactured paint products.
Open resource →Tips to improve your business - continuous improvement tools (Business Queensland) — Introduces process mapping, SIPOC and staged improvement methods operators can apply to waste and rework problems on their lines.
Open resource →MSFFurnishing Training Package
Your client: Coastline Blinds & Shading, Maroochydore, QLD. Contact: Harjit Kaur, Production Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Production assistants across cutting, assembly and packing |
| Experience and context | Two joined within the past year from retail and warehousing, and four have two to ten years with the company; none holds a formal qualification and all are full-time. |
| Characteristics | One team member speaks Punjabi at home and one speaks Portuguese; both are fluent in English. The group is comfortable with tape measures and hand tools through daily habit, less confident with written calculations and paperwork. Most prefer being shown a task and practising it immediately, and all use smartphones easily. |
| Support need | Jade Simmons has dyscalculia and needs one-to-one support with measurement and calculation tasks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Hazardous manual tasks - Code of Practice (SafeWork NSW (model WHS Code of Practice)) — Supports safe lifting, carrying and repetitive-task content for handling blinds, awnings and componentry across the factory.
Open resource →Safety guide for joinery and kitchen manufacturing (SafeWork NSW) — Furnishing-industry guide through receiving, cutting, assembly and despatch stages that mirrors the blinds production workflow for practical training.
Open resource →MSLLaboratory Operations
Your client: Coastline Environmental Laboratories, Wollongong NSW. Contact: Thao Nguyen, Laboratory Services Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Laboratory technicians (sample preparation and routine testing) |
| Experience and context | Three are recent science diploma or degree graduates in their first lab job; three were promoted internally from sample receipt and have one to four years with the company but no formal laboratory training. |
| Characteristics | Two technicians speak Vietnamese at home and one speaks Arabic at home; all use spoken and written English at work daily. The group is comfortable with the laboratory information system and everyday digital tools. Most say they learn best by demonstration at the bench followed by supervised practice, with written procedures kept short. |
| Support need | Callum has dyslexia and uses text-to-speech software, so written materials need to be provided in a compatible digital format. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: Managing risks of hazardous chemicals in the workplace (Safe Work Australia) — underpins the WHS content on safe handling, storage and labelling of laboratory chemicals
Open resource →Testing and Calibration (ISO/IEC 17025) Accreditation (National Association of Testing Authorities (NATA)) — explains why consistent technique, traceable records and quality control matter to clients and auditors of an environmental testing lab
Open resource →MSMManufacturing Training Package
Your client: Silverline Stainless Fabrication, Ballarat VIC. Contact: Giulia Mancini, Production Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 8 |
| Roles | Process workers and trades assistants supporting stainless steel fabrication |
| Experience and context | Tenure ranges from six months to ten years; none hold formal manufacturing qualifications and all have learned their current tasks on the job under tradespeople. |
| Characteristics | One crew member speaks Italian at home and one speaks Dinka at home; workplace English is used comfortably by all. The group prefers practical demonstration over reading, and most keep written notes to a minimum. Phone use is confident, but only about half regularly use a computer. |
| Support need | Marek is deaf and communicates using Auslan, so an Auslan interpreter is needed for group training sessions. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: Managing the risks of plant in the workplace (Safe Work Australia) — supports content on setting up and operating workshop machinery safely and to procedure
Open resource →Plant health and safety guide (WorkSafe Victoria) — plain-language Victorian steps for finding and fixing machine hazards, matching the Ballarat fabrication floor context
Open resource →MSSSustainability
Your client: Reef City Linen Services, Cairns QLD. Contact: Sam Okafor, Group Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 7 |
| Roles | Shift supervisors and senior plant operators across two commercial laundry plants |
| Experience and context | All have five or more years in laundry operations and supervise small teams; none have completed formal training since leaving school. |
| Characteristics | Two participants speak Tagalog at home and one speaks Samoan at home; all handle workplace English confidently. Comfort with computers varies - all use the rostering app on their phones, but a few rarely use a keyboard. Most prefer short, practical learning tied directly to their own plant. |
| Support need | Lucia has low vision and needs all learning materials provided in large print or in a screen-magnifiable digital format. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Energy management for business (Australian Government (energy.gov.au)) — practical steps for measuring and reducing business energy use that supervisors can apply on the laundry floor
Open resource →Creating a waterwise workplace (Business Queensland (Queensland Government)) — Queensland guidance on cutting workplace water use and engaging staff in water-saving ideas and monitoring
Open resource →MSTTextiles, Clothing and Footwear
Your client: Ironbark Canvas & Shade, Bendigo VIC. Contact: Elif Demir, Factory Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Machinists producing canvas goods and shade structures |
| Experience and context | One started six months ago with no industry background; the others have between three and twenty years of sewing experience, mostly from clothing manufacture rather than technical textiles. |
| Characteristics | Three machinists speak a language other than English at home (Vietnamese, Turkish and Khmer) and are comfortable with spoken workplace English, while written English varies across the group. All prefer hands-on demonstration and practice over reading. Smartphone use is universal; computer use is rare. |
| Support need | Huong needs support from a language, literacy and numeracy specialist for written workplace documents and any written assessment tasks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Machinery and equipment safety - an introduction: a handbook for workplaces (WorkSafe Victoria) — introductory handbook supporting safe operation of industrial cutting and sewing machinery at the Bendigo factory
Open resource →Model Code of Practice: Hazardous manual tasks (Safe Work Australia) — supports safe handling of heavy canvas rolls and repetitive bench and machining tasks
Open resource →NWPNational Water Training Package
Your client: Peel Valley Water, Tamworth NSW. Contact: Jarrah Coleman, Network Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Field operators covering wastewater treatment sites and the water and sewer network |
| Experience and context | All have between four and eighteen years with the utility, coming originally from farming, plumbing or general labouring backgrounds; skills have been passed down informally from senior operators. |
| Characteristics | All are native English speakers. The group is confident with hands-on tasks and the utility's mobile work-order app, but most are out of practice with formal study and prefer short written materials backed by demonstration. Two are steady, methodical note-takers; the rest rely on memory and routine. |
| Support need | Dale has a colour vision deficiency, so colour-coded charts, test kits and diagrams need to be adapted or labelled for him. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: Confined spaces (Safe Work Australia) — critical WHS knowledge for field work on network assets and treatment plant structures
Open resource →Practical Guides for water industry operators (Water Industry Operations Association of Australia (WIOA)) — operator-level guides on treatment processes such as disinfection and activated sludge that map directly to routine process checks
Open resource →PMAChemical, Hydrocarbons and Refining
Your client: Castle Hill Fuel Terminal, Townsville QLD. Contact: Hassan El-Masri, Terminal Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 9 |
| Roles | Terminal operators handling bulk fuel receipt, storage and loading |
| Experience and context | Six have five to fifteen years at the terminal; three joined in the past year from mining, transport and warehousing backgrounds and are still consolidating site knowledge. |
| Characteristics | One operator speaks Tongan at home and one grew up speaking Torres Strait Creole; all use English confidently at work. The group is used to permit paperwork and procedural documents, and all handle tablets and the terminal control interface without difficulty. Most prefer walk-through demonstrations on the plant over classroom sessions. |
| Support need | Grant is recovering from a shoulder reconstruction and needs manual handling components of practical sessions modified on medical advice. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Storage of flammable liquids (guide) (Safe Work Australia) — supports hazard identification and control content for bulk fuel storage and transfer operations
Open resource →Major hazard facilities (safety topic guidance) (Safe Work Australia) — explains safety cases, safety management systems and operator duties that frame procedure-based work at a licensed fuel terminal
Open resource →PMBPlastics, Rubber and Cablemaking
Your client: Braidwave Cables, Tottenham VIC. Contact: Priya Chandran, Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 7 |
| Roles | Production operators running cable extrusion and finishing equipment |
| Experience and context | Tenure ranges from one to twelve years; all were trained on the job by leading hands and none hold formal manufacturing qualifications. |
| Characteristics | Three operators speak a language other than English at home (Punjabi, Mandarin and Greek); spoken workplace English is solid across the group, and written English varies. Everyone uses the plant's touchscreen controls comfortably, though only a few use computers outside work. The group learns best from demonstration followed by repeated supervised practice. |
| Support need | Marco has epilepsy and requires his seizure management plan to be in place for all machine-side training activities. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Compliance code: Plant (WorkSafe Victoria) — Victorian practical guidance on duties and risk controls across the life of production equipment, from start-up to maintenance
Open resource →Plastics extrusion presses - working safely with plastic production machinery (WorkSafe New Zealand) — task-by-task hazards and controls for extrusion operation, threading, cutting and cleaning that mirror cable extrusion lines
Open resource →POLPolice Training Package
Your client: State Police Service - Custody Management Branch, Perth WA. Contact: Tomasi Faleolo, Inspector, Training and Capability Coordinator, Custody Management Branch.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 12 |
| Roles | Police custody officers working across three metropolitan custody facilities |
| Experience and context | Five were appointed in the past eighteen months from security, corrections and hospitality backgrounds; seven have three or more years in custody roles. All are employees of the police service working rotating rosters. |
| Characteristics | The group includes officers who speak Noongar, Samoan and Vietnamese at home, alongside native English speakers; all work in English daily. Everyone is accustomed to procedural documentation and uses the custody records system routinely. Most prefer scenario-based learning and discussion over lecture-style sessions. |
| Support need | Renae has ADHD and needs scheduled short breaks and additional time for written assessment tasks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Deaths in custody in Australia (National Deaths in Custody Program) (Australian Institute of Criminology) — national evidence base showing why rigorous reception, care, monitoring and record-keeping procedures matter
Open resource →Revised Inspection Standards for Adult Custodial Facilities (Office of the Inspector of Custodial Services (WA)) — WA outcome standards covering the journey of a person in custody from reception to release, directly framing custody officer practice
Open resource →PPMPulp & Paper Manufacturing Industry Training Package
Your client: Hellyer Paperboard Mill, Burnie TAS. Contact: Bruno Ferreira, Mill Training Coordinator.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Board machine crew members (wet end, dry end and stock preparation) |
| Experience and context | All have eight or more years at the mill and know the old plant intimately; the recent upgrade has introduced automation and control systems none have formally trained on. |
| Characteristics | All are native English speakers apart from one crew member who grew up speaking Portuguese and is fully fluent in English. The group is highly practical, comfortable with the new touchscreen controls after initial hesitation, and openly prefers demonstrations and walk-throughs to reading manuals. Note-taking habits vary widely. |
| Support need | Tyler uses a wheelchair, so the training room and any practical training positions must be wheelchair accessible. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Guide to machinery and equipment safety (Workplace Health and Safety Queensland (worksafe.qld.gov.au)) — covers guarding, isolation and lockout-tagout principles for working safely around continuously running board machinery
Open resource →Plant - managing risks (safety topic guidance) (Safe Work Australia) — overview of plant hazards and control measures supporting safe work on the upgraded machine floor
Open resource →PSPPublic Sector Training Package
Your client: Office of Consumer Licensing (Tasmanian Government), Hobart TAS. Contact: Amira Haddad, Learning and Development Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 10 |
| Roles | Client service officers handling licence applications, renewals and public enquiries |
| Experience and context | Four are recent university graduates in their first full-time role; six are career changers from retail, banking and small business administration. All are new to the public sector, employed on permanent contracts. |
| Characteristics | Two officers speak Nepali at home and one speaks Mandarin at home; all have strong written and spoken English. The whole group is confident with standard office software and online learning platforms. Preferences split between those who like structured reading and those who want discussion and worked examples. |
| Support need | Josephine has an anxiety condition and needs advance notice of any group presentation or role-play activities. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
APS Values and Code of Conduct in practice (Australian Public Service Commission) — practical scenarios on ethical behaviour, acting within authority and serving the public in government roles
Open resource →Information Management Standard for Australian Government (National Archives of Australia) — principles for creating and managing official information and records to a standard that withstands scrutiny
Open resource →PUAPublic Safety
Your client: Limestone Coast Forestry Group, Mount Gambier SA. Contact: Willem van der Berg, Fire and Emergency Planning Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 10 |
| Roles | Forestry workers serving as seasonal fire crew members |
| Experience and context | All work year-round in plantation operations (harvesting support, silviculture and maintenance) and have between two and fifteen years with the company; fire crew duties have been learned informally at preseason refreshers. |
| Characteristics | All are native English speakers. The group is strongly hands-on, comfortable with two-way radios and machinery, and less comfortable with extended written material. A few completed formal certificates years ago; most have not studied since school and prefer field-based learning in small teams. |
| Support need | Bryce has type 1 diabetes and needs scheduled breaks during field exercises to monitor and manage his blood glucose. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Bushfire (Understanding Hazards collection) (Australian Institute for Disaster Resilience - Knowledge Hub) — plain-English grounding in bushfire behaviour, fire weather and risk for seasonal fire crew members
Open resource →Online bushfire e-learning (Country Fire Authority (CFA Victoria)) — free self-paced modules on fire behaviour and safety that can supplement classroom and field drill sessions
Open resource →RGRRacing and Breeding Training Package
Your client: Westral Park Greyhounds, Northam WA. Contact: Stavros Economou, Kennel Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Kennel attendants responsible for daily greyhound care, handling and kennel routines |
| Experience and context | Four joined within the past year with no animal industry background; two have several years in greyhound or pet boarding kennels. All are employed full-time across a seven-day roster. |
| Characteristics | All speak English as their first language except one attendant who speaks Thai at home and manages workplace English well. The group prefers practical, show-me learning and short written checklists over longer documents. All use phones confidently; computer access at work is limited to the office. |
| Support need | Ellie has dyscalculia and needs support with feed and medication measurement calculations. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Greyhounds Australasia Rules (Greyhounds Australasia) — national racing and welfare rules that set the standard kennel attendants must work to
Open resource →Policies and Guidance - Greyhound Care and Standards (Greyhound Racing Victoria) — care and welfare policies including feeding, medication, transport and hot weather routines relevant to daily kennel work
Open resource →RIIResources and Infrastructure Industry Training Package
Your client: Three Peaks Quarries, Orange NSW. Contact: Aisha Ibrahim, HR and Training Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 8 |
| Roles | Quarry operators running loaders, excavators, haul trucks and crushing plant support |
| Experience and context | Two are in their second year in the industry; the rest have five to twenty years across quarrying and civil works, mostly trained informally on site. All hold current plant tickets for the machines they operate. |
| Characteristics | One operator speaks Fijian at home and one speaks Arabic at home; all communicate confidently in English on site. The group handles two-way radio and pre-start apps easily, but several are slow readers who prefer diagrams and demonstrations. Most learn best on the machine with a trainer alongside. |
| Support need | Dean has a stutter and needs additional time for verbal question-and-answer assessment activities. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Small mines and quarries (hazard guidance) (NSW Resources Regulator) — NSW regulator guidance and safety bulletins on quarry hazards including mobile plant and safety management systems
Open resource →Health and safety at quarries (guide) (NSW Resources Regulator) — comprehensive guide to quarry WHS obligations including plant operation, traffic management and site safety systems
Open resource →SFISeafood Industry
Your client: Longwater Oysters, Coffin Bay SA. Contact: Owen Griffiths, Farm Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Farmhands working across grading, grow-out, lease maintenance and shed operations |
| Experience and context | Three joined in the past six months from farm labouring and hospitality backgrounds; two have around two years on the farm. None hold formal qualifications, and all learned their current tasks from the farm manager and leading hand. |
| Characteristics | All are native English speakers. The group is strongly practical, confident with boats and physical work, and less confident with written records - most keep notes on their phones rather than on paper. Short bursts of instruction followed by supervised practice suit them best. |
| Support need | Jesse is autistic and benefits from written session outlines provided in advance and a consistent session routine. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Aquaculture opportunities and resources in South Australia (Primary Industries and Regions SA (PIRSA)) — state regulatory and industry context for SA oyster farming, including licensing, environmental and biosecurity standards
Open resource →Safety management systems for domestic commercial vessels (Australian Maritime Safety Authority (AMSA)) — supports working safely on and around the water in the farm's punts and workboats under national vessel safety duties
Open resource →SFLFloristry Training Package
Your client: Bloomfield & Co Flowers, Fremantle WA. Contact: Mei Lin Teoh, Owner and Head Florist.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Floristry assistants working across the retail shop and event studio |
| Experience and context | Two have several years of retail floristry experience, three joined in the past eighteen months from retail and hospitality jobs, and one is a school leaver in her first job. All learned on the job and none hold formal floristry qualifications. |
| Characteristics | Five speak English as their first language and one grew up speaking Vietnamese at home and is fluent in everyday English. The group is confident with phones and the shop's point-of-sale system but has little experience with formal written coursework. They respond best to demonstration and hands-on practice, with short written references they can keep at the bench. |
| Support need | Jasmine has dyslexia and needs written materials provided in an accessible format with extra support for reading tasks. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Postharvest care of cut flowers (NSW Department of Primary Industries) — supports stock care content on conditioning, storage temperatures, water quality and vase-life for fresh flowers and foliage
Open resource →Model Code of Practice: Hazardous manual tasks (Safe Work Australia) — underpins safe work practices content for lifting buckets, stock cartons and prolonged bench work in the studio
Open resource →SHBHairdressing and Beauty Services Training Package
Your client: Northline Barber Co, Darwin NT. Contact: Theo Kalogeropoulos, Owner.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Junior barbers and salon assistants |
| Experience and context | Three have between six months and two years assisting on the shop floor, and two are recent starters who came from retail jobs. All are employed part-time or full-time across the two shops and have learned by watching the senior barbers. |
| Characteristics | Two team members speak Greek or Tagalog at home alongside fluent English. All are confident with phones, social media and the booking app, and less practised with longer written documents. They prefer watching a technique, trying it under supervision and getting immediate feedback. |
| Support need | Cooper has type 1 diabetes and needs scheduled breaks during long practical sessions to monitor his glucose levels. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Hairdressers and barbers fact sheet (NSW Health) — supports hygiene and infection control content for cleaning clippers, scissors and stations between clients
Open resource →Hairdressing standards - Guideline on the Public Health Standards of Practice for Hairdressing (SA Health) — provides the public health standards of practice that can anchor shop-standard routines for equipment decontamination and operator hygiene
Open resource →SIFFuneral Services
Your client: Riverbend Funerals and Crematorium, Launceston TAS. Contact: Priya Nair, General Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Crematorium technicians and grounds staff |
| Experience and context | Three have worked at the firm for more than eight years, and two joined in the last year from landscaping and factory work. All are full-time employees who learned the work from senior colleagues on site. |
| Characteristics | All speak English as their first language. Most left school before Year 12 and are more comfortable with practical demonstration than with dense written procedures, though all use smartphones and the firm's booking system daily. They prefer learning one process at a time with the chance to practise before moving on. |
| Support need | Margaret is supported by a psychologist for an anxiety condition and needs advance notice of any assessment activities and access to a quiet space during training days. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Cremations - regulatory requirements and procedures (Victorian Department of Health (Cemeteries and Crematoria)) — supports content on documented, compliant cremation procedures, permits and record keeping
Open resource →Managing risks of plant in the workplace: Code of practice (WorkSafe Western Australia) — supports safe operation of cremators, excavators and grounds machinery within the WHS component of the program
Open resource →SIRRetail Services Training Package
Your client: Harvest Lane Grocers, Wagga Wagga NSW. Contact: Marcus Tuilagi, Store Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 8 |
| Roles | Store team members working across grocery, fresh produce and checkout |
| Experience and context | Four are long-serving part-timers with five or more years in the stores, three are university students working casually, and one moved to Australia two years ago and has eighteen months of retail experience. All learned store routines informally from supervisors. |
| Characteristics | Six speak English as a first language; two speak Nepali or Mandarin at home and handle everyday workplace English comfortably. The younger members are very much at ease with tablets and online modules, while two of the longer-serving staff prefer paper checklists. Across the group there is a strong preference for practical, on-the-floor learning tied to their own store. |
| Support need | Dylan is deaf and works with an Auslan interpreter for group training sessions. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Use-by and best-before dates (Food Standards Australia New Zealand) — supports stock rotation and date-checking content so grocery staff apply use-by and best-before rules correctly
Open resource →Model Code of Practice: Hazardous manual tasks (Safe Work Australia) — underpins safe lifting, carton handling and trolley work content within stock and merchandising training
Open resource →SISSport, Fitness and Recreation Training Package
Your client: Ridgeline Outdoor Adventures, Bright VIC. Contact: Saskia van den Berg, Programs Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Activity assistants supporting guided bushwalking, canoeing and camp programs |
| Experience and context | Five are casual employees aged 19 to 28 who came to the company through personal involvement in hiking, paddling or scouting, with one to three seasons of work experience. One is a former PE teacher's aide who joined this year. None hold formal outdoor recreation qualifications. |
| Characteristics | All speak English as their first language. They are confident using apps, GPS tools and online booking systems, and comfortable with short written materials such as run sheets and checklists. As a group they learn best by doing, with discussion and debrief in the field rather than long classroom sessions. |
| Support need | Tahlia has epilepsy and requires her documented seizure management plan to be in place for all practical and field-based activities. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Australian Adventure Activity Standard - Core Good Practice Guide (Outdoor Council of Australia (australianaas.org.au)) — anchors session planning, risk management and group supervision content for led outdoor activities
Open resource →Guide for managing the risks of working in heat (Safe Work Australia) — supports field-safety content on heat, hydration and adjusting sessions to conditions during outdoor programs
Open resource →SITTourism, Travel and Hospitality Training Package
Your client: The Jacaranda House Hotel, Grafton NSW. Contact: Daniela Rossi, Venue Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 9 |
| Roles | Food and beverage attendants working across the bistro, bar and function room |
| Experience and context | Two part-timers have more than ten years of hospitality experience, five casuals have one to three years, and two started within the last six months. Several combine the job with university or TAFE study, and all current skills were picked up on shift. |
| Characteristics | Seven speak English as a first language; two speak Punjabi or Italian at home and communicate easily with guests in English. The younger staff are very comfortable with online learning and the venue's ordering tablets, while the two most experienced staff prefer printed materials. The group responds well to role-play and live practice during quiet periods. |
| Support need | Nikos has low vision and needs all written and on-screen materials provided in large print. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Health and hygiene - advice for food handlers (Food Standards Australia New Zealand) — supports the food safety and personal hygiene knowledge that sits behind bistro and function food service
Open resource →Responsible Service of Alcohol (RSA) training (Liquor & Gaming NSW (NSW Government)) — supports responsible beverage service content for bar and function staff, including intoxication and ID-check obligations
Open resource →TAETraining and Education Training Package
Your client: Horizon Community Health, Cairns QLD. Contact: Nerida Baird, Learning and Capability Lead.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Senior clinicians and team leaders who act as internal educators for support workers |
| Experience and context | All have between eight and twenty-five years of clinical experience and hold degree or diploma qualifications in health disciplines. Each has been delivering informal induction and refresher training for at least two years without any formal training qualification. |
| Characteristics | All speak fluent professional English, with two also speaking Torres Strait Creole or Filipino languages in community. The group is highly comfortable with written material and everyday digital tools, though videoconference-based facilitation is new to some. They prefer discussion-based learning with opportunities to practise and receive structured feedback. |
| Support need | Bernadette has a chronic back condition and needs adjustable seating and regular movement breaks during full-day online workshops. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
What makes for good workplace learning? At a glance (National Centre for Vocational Education Research (NCVER)) — provides an evidence base on effective workplace learning to inform how the clinician-educators design work-based sessions
Open resource →Spotlight On trainers and assessors, Chapter 1 (Australian Skills Quality Authority (ASQA)) — helps enterprise educators understand the credential and quality expectations that sit around formal training roles
Open resource →TLITransport and Logistics Training Package
Your client: Ironbark Logistics, Warrnambool VIC. Contact: Fatima El-Sayed, Warehouse Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 10 |
| Roles | Storepersons and pick-packers in a general freight distribution warehouse |
| Experience and context | Four have five or more years in warehousing, three came from farm and dairy factory work within the past two years, and three are recent starters in their first warehouse job. All are full-time or regular part-time employees trained informally by leading hands. |
| Characteristics | Seven speak English as a first language; three speak Arabic, Karen or Filipino languages at home and manage spoken workplace English well. Comfort with written paperwork varies widely across the group, while most use the warehouse scanning devices confidently. They strongly prefer practical demonstration on the floor over classroom-style sessions. |
| Support need | Sione receives support from a language, literacy and numeracy specialist for reading workplace documents. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Traffic management: Guide for warehousing (Safe Work Australia) — supports safe movement content around forklifts, pedestrians and despatch bays in the shed
Open resource →Model Code of Practice: Hazardous manual tasks (Safe Work Australia) — directly supports safe lifting, team lifting and load-handling content for receiving, picking and packing tasks
Open resource →UEEElectrotechnology Training Package
Your client: Emu Bay Switchgear, Burnie TAS. Contact: Dragan Jovanovic, Production Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 7 |
| Roles | Production assemblers building switchboards and control panels |
| Experience and context | Three have more than ten years on the production line, two have two to four years, and two started within the past year, one straight from school. None hold electrical trade qualifications; all skills were learned on the job. |
| Characteristics | Five speak English as a first language and two speak Serbian or Punjabi at home with functional workplace English. Most are comfortable with the factory's tablets and job-tracking software, and reading detailed technical documents is stronger among the longer-serving staff. The group prefers worked examples and hands-on practice over lecture-style sessions. |
| Support need | Ryan has ADHD and needs instructions broken into short written steps with one task presented at a time. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Model Code of Practice: Managing electrical risks in the workplace (Safe Work Australia) — core reference for the electrical safety content that underpins assembly and wiring training
Open resource →Wiring Rules (AS/NZS 3000 Electrical installations) overview (Standards Australia) — gives assemblers context on the standards framework their switchboards and control panels must be built to meet
Open resource →UEGGas Industry Training Package
Your client: Westplains LPG, Bunbury WA. Contact: Marco Fernandes, Depot Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Gas depot operators covering cylinder filling, bulk transfers and depot plant |
| Experience and context | Four have worked at the depot for over six years, and two joined in the past eighteen months from truck driving and factory roles. All are full-time and learned depot procedures from senior operators on the job. |
| Characteristics | Five speak English as a first language and one speaks Portuguese at home with fluent workplace English. The group is practical and confident with plant and equipment, with mixed comfort levels for long written procedures and limited day-to-day computer use. They learn best through demonstration, supervised practice and talking through scenarios. |
| Support need | Anh works with a language, literacy and numeracy specialist for the calculations involved in reading pressures, volumes and fill limits. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Gases in cylinders - managing risks of gases under pressure (WorkSafe Queensland) — supports safe handling, storage and transfer content for cylinders and gases under pressure at the depot
Open resource →LP gas cylinders - hazards and solutions (WorkSafe Tasmania) — LPG-specific guidance that can anchor cylinder filling, storage and leak-response procedures in the program
Open resource →UEPElectricity Supply Industry - Generation Sector Training Package
Your client: Callitris Solar Operations, Moree NSW. Contact: Alinta Watson, Operations Superintendent.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 5 |
| Roles | Plant operators at a solar farm and battery facility |
| Experience and context | All five hold trade or Certificate II-level technical backgrounds; two came from mine site roles, one from a sugar mill, and two from general electrical assembly work. Each has been on site between four months and two years. |
| Characteristics | Four speak English as a first language and one speaks Gamilaraay and English. All are confident with control-system screens, tablets and site apps, and comfortable with technical reading in short formats. They prefer structured practical tasks with clear procedures, followed by discussion of what-if scenarios. |
| Support need | Robyn wears hearing aids and needs the trainer to use a compatible FM listening system in noisy plant areas. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
Fact sheet: The National Electricity Market (Australian Energy Market Operator (AEMO)) — builds underpinning knowledge of how the solar and battery site fits into market dispatch and system operations
Open resource →Managing risks of plant in the workplace: Code of practice (WorkSafe Western Australia) — supports plant safety and isolation-awareness content for operators working around inverters, switchrooms and battery plant
Open resource →UETTransmission, Distribution and Rail Sector
Your client: Saltbush Line Services, Port Augusta SA. Contact: Hamish McAllister, Field Operations Manager.
This is the cohort profile your client refers to in their reply. Use it for Task 2.
Cohort profile
| Group size | 6 |
| Roles | Trainee ground crew supporting transmission line construction and maintenance |
| Experience and context | Two came straight from school within the past year, three moved across from fencing, civil labouring and station work, and one spent eight years in the army. All are full-time employees in their first electricity industry role. |
| Characteristics | All speak English as a first language, with two also speaking Adnyamathanha or Italian with family. Most finished school around Year 10 to Year 11 and prefer practical learning with short, plain written materials; all use smartphones confidently and the company's field apps with ease. The group responds well to demonstration, repetition and clear routines. |
| Support need | Wayne has post-traumatic stress disorder from a previous workplace incident and needs advance warning before any simulated emergency or rescue scenarios. |
Starter resources (Task 5)
Open and evaluate both of these in your Resource Evaluation Log — and find at least one more yourself.
General guide for working in the vicinity of overhead and underground electric lines (Safe Work Australia) — sets out safe approach distances and work zones for ground crew supporting construction near electric lines
Open resource →Model Code of Practice: Managing electrical risks in the workplace (Safe Work Australia) — foundational reference for the safe working practices around electrical apparatus required by the network owner
Open resource →