Equip. Empower. Employ.
Vocational Training for the Real World.
Templates & Forms — TAEDEL411 Facilitate vocational training
TAEDEL411 — Facilitate vocational training — Templates & Forms
The forms for your delivery series — three group sessions and two individual sessions. Your workbook has the planning and record templates baked in — these downloads support delivery day and let you self-check against your assessor's checklist.
Attendance Sheet
Record who attended your session. You complete the session details; each participant signs on arrival. Attendance sheets are learner records — file them per EduPro’s records procedures.
Learner Feedback Form
AITT’s standard participant feedback form — gathering feedback at the end of every delivery is standard EduPro procedure. Print one per participant. (Your assessment workbook includes its own tailored version — use that one for your assessment evidence; this generic form is here for practice runs and extra sessions.)
Participation Declaration & Recording Consent
One form per assessment, replacing the separate Participant Declaration and Recording Consent Form. It names everyone who appears in your evidence, records their consent to be recorded, and carries your declaration — participants sign on the day they take part; you sign before you submit.
Download the Participation Declaration & Recording Consent (Word) →
Role Play & AI Participation Guide
The rules for who can appear in your assessment evidence: participation tiers, what role players may and may not do, and where AI is and isn’t permitted. Read this before recruiting anyone.
Observation Checklist — Facilitate Vocational Training (what your assessor looks for)
The checklist your assessor completes for each of your five sessions — three group, two individual. Every item must be observable, including following your customised session plan and using your customised learning resources. Self-check each recording before you submit. Also included in your workbook as Appendix D.
Training & Assessment Strategies (TAS) — find the TAS for your training package
EduPro Training & Assessment Strategies
The Training and Assessment Strategy for EduPro’s nominated program in every training package on our scope. Each entry below is the summary; the download is the FULL TAS document — approval and version control, program structure and session outline, foundation skills and LLN support, assessment approach, reasonable adjustment, trainer requirements, industry engagement, and validation. Trainers deliver according to the TAS for their package. EduPro Training Institute is a simulated training environment of AITT (RTO 50834).
ACMAnimal Care and Management Training Package
Program. Animal Care Hygiene and Infection Control Program
Nationally recognised training product(s). ACMINF301 Comply with infection control policies and procedures in animal care work
Program rationale. Sanctuaries, shelters and boarding facilities consistently tell EduPro that hygiene and infection control practice varies too much between experienced keepers and new starters. This program gives animal care teams one shared, auditable routine for cleaning, PPE use and disease-risk reporting.
Target group. EduPro's typical cohort for this program is a small team of wildlife keepers and animal attendants employed at a sanctuary or animal care facility. Groups usually mix long-serving senior keepers with recent recruits from pet retail or school, all working rotating rosters and using tablet-based animal records daily. Learners generally prefer demonstration and hands-on practice over reading, and cohorts may include learners needing communication support such as an Auslan interpreter.
Entry requirements and LLN considerations. There are no entry requirements. Written material is kept to short, procedure-style documents to match the cohort's reading preferences, and reasonable adjustments such as Auslan interpreting are arranged before delivery starts.
Mode, amount of training and duration. Delivery is face-to-face as 14 half-hour group sessions (7 hours) run across the roster cycle, with individual 30-minute coaching sessions available for catch-up and new starters. Learners also complete around 18 hours of unsupervised practice applying the routines during normal husbandry work. Total nominal duration is 25 hours.
Delivery environment and equipment. Delivered in a simulated animal housing area set up in the EduPro training room, using empty pet carriers and crates, benches, colour-coded cleaning caddies, spray bottles, disinfectant, waste bags and PPE, with soft animal models used for handling and bedding-change routines. No live animals are required.
Learning resources. Facility cleaning and disinfection SOPs; Disinfectant and PPE manufacturer guides; EduPro infection control slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The program design was reviewed at EduPro's annual animal care employer roundtable, and cleaning schedules used in the simulation mirror those supplied by sanctuary and clinic supervisors from client sites.
Work health and safety. Key WHS considerations are zoonotic disease risk, safe handling and dilution of cleaning chemicals, and correct use of PPE.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
AHCAgriculture, Horticulture and Conservation and Land Management Training Package
Program. Horticulture Workplace Safety Essentials Program
Nationally recognised training product(s). AHCWHS202 Participate in workplace health and safety processes
Program rationale. Nursery and land care employers approaching EduPro report that safe work habits sit with a few experienced hands rather than the whole crew. Building every worker's ability to recognise, report and help control hazards was the most practical shared need across these businesses.
Target group. The usual cohort is nursery hands and grounds staff working across propagation, potting and dispatch in production horticulture businesses. Experience spans decade-long veterans through to recent career changers from unrelated industries, mostly working daytime hours. The group leans strongly towards practical demonstration and short visual guides, with some learners requiring literacy support such as text read aloud.
Entry requirements and LLN considerations. No entry requirements apply. Materials rely on photos, signage and short checklists rather than long documents, and learners with dyslexia or similar needs are offered read-aloud support and extra time for written tasks.
Mode, amount of training and duration. The program runs as ten 30-minute face-to-face group sessions (5 hours), with one-on-one coaching slots offered each fortnight for anyone who misses a session or joins mid-program. A further 15 hours of unsupervised practice is built around hazard reporting in the learner's own workplace. Total nominal duration is 20 hours.
Delivery environment and equipment. Sessions run in a standard training room and adjoining outdoor area set up as a simulated nursery work yard, using hazard photo boards, safety signage, SDS folders, PPE kits and common hand tools for inspection and hazard-spotting exercises.
Learning resources. Nursery and yard safety SOPs; Chemical and equipment manufacturer safety guides; Industry WHS fact sheets.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Feedback gathered during site visits to horticulture clients, plus input from a regional growers' network meeting each year, shaped the hazard scenarios and paperwork used in this TAS.
Work health and safety. The key WHS considerations are manual handling, chemical exposure and sun safety during outdoor practical activities.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
AMPAustralian Meat Processing Training Package
Program. Meat Processing Hygiene and Sanitation Program
Nationally recognised training product(s). AMPQUA205 Apply hygiene and sanitation practices
Program rationale. Processing plants engaging EduPro want food safety practice that does not depend on which leading hand is supervising, particularly where large numbers of new workers have joined through regional recruitment. Consistent, verifiable hygiene routines across the whole chain are the priority these employers keep raising.
Target group. EduPro typically trains process workers from boning rooms and packing lines, in groups of around ten. Cohorts blend workers with five or more years in meat processing and recent starters, many from migrant backgrounds speaking languages such as Vietnamese, Dari or Kirundi at home, with spoken English from conversational to fluent. Learning preferences run heavily to demonstration and repetition, with paperwork usually completed with peer support.
Entry requirements and LLN considerations. There are no entry requirements. Given the mixed English proficiency, delivery uses demonstration, pictorial work instructions and oral questioning, with large-print materials and good task lighting provided where a learner has low vision.
Mode, amount of training and duration. Face-to-face delivery comprises 16 group sessions of 30 minutes (8 hours) scheduled around shift patterns, with individual coaching available for new starters and anyone needing extra practice. Learners then log roughly 22 hours of unsupervised practice applying sanitation routines on the job. Total nominal duration is 30 hours.
Delivery environment and equipment. A simulated processing workstation is set up using kitchen-grade stainless benches, colour-coded cleaning equipment, sanitiser, hand-wash station, mock swab-test kits and full PPE, so learners can practise clean-as-you-go and sanitation routines without access to a plant.
Learning resources. Plant hygiene and sanitation SOPs; Cleaning chemical manufacturer guides; EduPro food safety slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. EduPro's meat industry reference group, drawn from QA managers at client plants, meets twice a year and reviewed the sanitation checklists and swabbing scenarios used in this program.
Work health and safety. Chemical handling, slips on wet floors and correct PPE use are the central WHS considerations for this program.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
AUMAutomotive Manufacturing
Program. Production Drawings and Work Orders Program
Nationally recognised training product(s). AUMGTA011 Read and interpret work orders and working drawings
Program rationale. Vehicle body manufacturers tell EduPro that rework on the line frequently traces back to operators misreading work orders or drawings. Strengthening drawing interpretation across mixed-experience assembly teams directly targets the quality problems these employers describe.
Target group. The typical cohort is assembly operators from vehicle body or component manufacturing, spanning frame, fit-out and electrical sub-assembly roles. Groups usually combine operators with many years on the line and newer staff from labour hire or pre-apprenticeship pathways, all on day shift. Most are already comfortable with work orders, online induction modules and tool-in-hand learning, and some cohorts include learners needing step-free access and accessible bench heights.
Entry requirements and LLN considerations. No entry requirements apply. The unit involves sustained reading of technical documents and basic measurement, so a short LLN check is used at enrolment to identify anyone needing numeracy or reading support early.
Mode, amount of training and duration. Delivery runs as twelve 30-minute group sessions face-to-face (6 hours), supplemented by individual coaching appointments for catch-up or new starters. Around 24 hours of unsupervised practice interpreting live work orders on the job completes the program. Total nominal duration is 30 hours.
Delivery environment and equipment. Delivered entirely in a training room using sets of sample work orders, vehicle-body working drawings, scale rules, tape measures and callipers, with learners interpreting drawings and checking dimensions against simple mock components on accessible-height benches.
Learning resources. Sample work orders and engineering drawings; Company drawing-standards SOPs; EduPro drawing interpretation slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Production managers from EduPro's automotive manufacturing clients supplied de-identified drawings and error examples, and their feedback at an annual review session keeps the exercises aligned to current shop-floor documentation.
Work health and safety. WHS considerations are minimal and centre on safe manual handling of sample components and maintaining accessible, uncluttered bench areas.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
AURAutomotive Retail, Service and Repair Training Package
Program. Automotive Electrical Fundamentals Program
Nationally recognised training product(s). AURETR112 Test and repair basic electrical circuits
Program rationale. Dealership service departments engaging EduPro want junior service staff who can test and repair simple circuits confidently so scheduled services are completed thoroughly and faults are flagged accurately for qualified technicians. Basic electrical skill is the gap these workshops nominate most often.
Target group. Cohorts are generally lube technicians and service assistants in dealership or independent workshops, mostly under 25 with six months to three years of experience, occasionally joined by an older career changer from machinery or farm work. Learners are confident with phones and tablet job cards but often left school early and avoid long written material. Demonstration, repetition and hands-on bench practice suit this group best.
Entry requirements and LLN considerations. There are no entry requirements. Written content is minimal and assessment relies on practical observation and oral questioning; learners with assessment anxiety can complete assessments one-on-one in familiar surroundings.
Mode, amount of training and duration. The face-to-face component is 20 group sessions of 30 minutes (10 hours) run twice weekly in the workshop's quiet periods, with individual coaching sessions available for catch-up and new starters. Learners undertake about 30 hours of unsupervised bench and on-job practice. Total nominal duration is 40 hours.
Delivery environment and equipment. All practical work is bench-based in a simulated workshop corner, using low-voltage circuit training boards, 12-volt batteries, multimeters, test lights, wiring, crimpers and hand tools; no vehicles or hoists are needed.
Learning resources. Multimeter and test equipment manufacturer guides; Workshop electrical safety SOPs; EduPro basic circuits slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Service managers from client dealerships review the fault-finding tasks each year, and their feedback on common service-lane electrical faults determined which circuit exercises appear in the program.
Work health and safety. Key WHS considerations are safe work with low-voltage electrical equipment, battery handling and hand tool safety at the bench.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
AVIAviation Training Package
Program. Aircraft Marshalling Fundamentals Program
Nationally recognised training product(s). AVIF0044 Marshal aircraft
Program rationale. Regional aviation operators using EduPro need ground staff who can direct aircraft movements safely and consistently at airstrips without dedicated ground crews. Standard marshalling signals were identified as the foundational skill every field team member should hold.
Target group. This program typically draws field technicians and ground support staff from regional aviation and aerial-work operations, often with backgrounds in agronomy, surveying or station work. Learners tend to be digitally confident, used to GPS units and tablets, and accustomed to independent field work rather than classrooms. Cohorts can include learners who need content broken into short blocks with movement breaks, which the session format supports.
Entry requirements and LLN considerations. No entry requirements apply. Reading demands are modest and delivered in small doses; the main LLN focus is accurate use of standard signal terminology and radio-style phrases during drills.
Mode, amount of training and duration. Delivery is structured as twelve 30-minute face-to-face group sessions (6 hours) built around short, high-repetition signal drills, with individual coaching available for anyone joining late or needing extra drill time. Approximately 14 hours of unsupervised signal and scenario practice rounds out the program. Total nominal duration is 20 hours.
Delivery environment and equipment. Training uses a marked-out simulated apron in a large hall or closed carpark, with marshalling wands, high-visibility vests, hearing protection and a wheeled trolley standing in for aircraft movement while learners drill standard marshalling signals and positioning.
Learning resources. Standard marshalling signal charts and industry fact sheets; Ground operations SOPs; EduPro apron safety slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. EduPro consults chief pilots and operations managers from client aerial-work businesses each season, and their input set the signal sequences and apron scenarios used in the simulated drills.
Work health and safety. The critical WHS considerations are exclusion zones and positioning relative to moving equipment, high-visibility clothing and hearing protection.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
BSBBusiness Services Training Package
Program. Frontline Customer Service Program
Nationally recognised training product(s). BSBOPS304 Deliver and monitor a service to customers
Program rationale. Logistics and services employers repeatedly ask EduPro to lift the customer-facing skills of staff promoted from operational roles, who deal daily with drivers, clients and internal teams. This unit anchors those conversations in a structured service-delivery and monitoring framework.
Target group. The usual cohort is recently promoted team leaders and senior operators from warehousing, transport and services businesses, supervising small teams across multiple sites. Most bring four to fifteen years of operational experience, and several speak languages such as Samoan, Punjabi or Mandarin at home alongside fluent workplace English. They use email, rosters and video calls daily and learn best by discussing real situations rather than reading theory.
Entry requirements and LLN considerations. There are no entry requirements. Confidence with written reports varies across the cohort, so templates and worked examples are provided, and all materials are produced in screen-reader-compatible formats where a learner is blind or has low vision.
Mode, amount of training and duration. Face-to-face delivery consists of 18 group sessions of 30 minutes (9 hours) run as discussion-and-role-play blocks, with individual coaching sessions bookable for catch-up, new starters or accessibility needs. Learners complete around 26 hours of unsupervised workplace application and reflection tasks. Total nominal duration is 35 hours.
Delivery environment and equipment. The program runs in a standard training room configured as a simulated business front-of-house, using role-played customer interactions, phones, email templates and EduPro's simulated company scenarios; only ordinary office equipment is required.
Learning resources. Customer service standards and complaint-handling SOPs; Industry customer experience fact sheets; EduPro service scenarios slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. An annual employer roundtable with EduPro's freight, warehousing and services clients reviews the scenario bank, and complaints data volunteered by client sites informed the service-recovery role-plays.
Work health and safety. Psychosocial safety during role-plays, including managing simulated difficult-customer interactions respectfully, is the main WHS consideration.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
CHCCommunity Services
Program. Person-Centred Behaviour Support Program
Nationally recognised training product(s). CHCCCS044 Follow established person-centred behaviour supports
Program rationale. Disability service providers coming to EduPro want assurance that support delivered in day programs genuinely follows each participant's plan, preferences and communication style rather than individual worker habit. This unit was nominated because it ties daily practice directly to documented behaviour support plans and restrictive-practice obligations.
Target group. EduPro's typical cohort is centre-based disability support workers, usually permanent part-time on varied rosters of three to five days a week. Groups mix workers with more than five years in disability support, others transitioning from aged care, and some new to the sector, with a few learners speaking languages such as Nepali or Tongan at home alongside fluent English. Discussion and role-play are strongly preferred over reading, and rostering means the same group is rarely free on the same weekday.
Entry requirements and LLN considerations. No entry requirements apply. Longer online content is broken into short segments for learners who work slowly through digital modules, and key policy concepts are unpacked verbally before any reading task.
Mode, amount of training and duration. The program is delivered as 20 face-to-face group sessions of 30 minutes (10 hours), repeated across two weekday timeslots to cover rosters, with individual coaching used for catch-up after missed sessions, including for learners managing medical appointments. Roughly 30 hours of unsupervised practice, plan-reading and reflective documentation completes the program. Total nominal duration is 40 hours.
Delivery environment and equipment. Delivery occurs in a training room dressed as a simulated day-program space, using sample individualised behaviour support plans, organisational policy sets, incident report forms and structured role-plays in which peers or trained actors present behaviours of concern.
Learning resources. Sample behaviour support plans and incident reporting SOPs; NDIS Code of Conduct and restrictive practices fact sheets; EduPro person-centred support slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Service managers and a behaviour support practitioner from EduPro's community services client network reviewed the simulated plans and scenarios, and quarterly feedback from client sites keeps the case studies current.
Work health and safety. Key WHS considerations are managing the physical and psychosocial risks of behaviour-of-concern role-plays, including clear de-roling and debriefing procedures.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
CPCConstruction, Plumbing and Services Training Package
Program. Construction Safety Starter Program
Nationally recognised training product(s). CPCWHS1001 Prepare to work safely in the construction industry
Program rationale. Concreting and general construction employers regularly send EduPro new labourers who need general construction induction before they can step onto a site. Offering this unit as a structured starter program meets the most basic and recurring entry-level demand from these businesses.
Target group. The typical cohort is new entrants to construction labouring and concreting work, often joining crews where seasoned hands with ten or more years on the tools work alongside first-year labourers. Learners are strongly hands-on, comfortable with drawings and diagrams but impatient with long documents, and habitually record work by phone photo. Cohorts can include learners who are hard of hearing and need hearing augmentation and clear sight of the trainer.
Entry requirements and LLN considerations. There are no entry requirements. Delivery uses visual and scenario-based methods with minimal sustained reading, and adjustments such as a portable FM hearing system and face-on trainer positioning are arranged where needed.
Mode, amount of training and duration. Delivery comprises ten 30-minute group sessions (5 hours) run face-to-face across a single week, with a 30-minute individual coaching slot available for anyone requiring catch-up or a supported walk-through before assessment. A further hour of structured revision using the workbook brings total nominal duration to 6 hours.
Delivery environment and equipment. The unit is delivered face-to-face in a training room with a simulated site corner, using PPE kits, common hand tools, safety signage, mock SWMS paperwork and scenario walk-throughs; no plant or live construction site is needed.
Learning resources. General construction induction workbook and SOPs; Safe Work Australia style industry fact sheets; EduPro site safety slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Supervisors from EduPro's construction clients take part in an annual safety-training review, and their reports of common near-misses on residential jobs shaped the hazard scenarios used in class.
Work health and safety. The key WHS consideration is safe conduct of simulated site activities, including correct PPE fit and manual handling technique during demonstrations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
CPC08Construction, Plumbing and Services Training Package
Program. Site Safety in Practice Program
Nationally recognised training product(s). CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry
Program rationale. Masonry and trade employers tell EduPro their newer crew members hold induction cards but still lean on senior tradespeople for day-to-day safety decisions. This unit moves learners from knowing site safety rules to applying WHS procedures, paperwork and controls in their own work.
Target group. Cohorts are typically bricklayers' labourers and junior trade workers on residential and small commercial sites, including experienced labourers with six or more years but no formal training and the occasional learner with an incomplete apprenticeship. The group reads plans competently, handles paperwork by phone photo and text, and often has not done classroom learning since school. Individual medical needs, such as a seizure management plan, are incorporated into practical session planning.
Entry requirements and LLN considerations. No entry requirements apply. Reading of SDS, JSA and SWMS documents is scaffolded with templates and plain-English walk-throughs, and oral questioning is used ahead of written responses wherever possible.
Mode, amount of training and duration. The face-to-face component is 14 group sessions of 30 minutes (7 hours) combining short briefings with simulated-bay practice, and individual coaching sessions cover catch-up and new starters. About 13 hours of unsupervised practice applying procedures and completing safety paperwork at work completes the program. Total nominal duration is 20 hours.
Delivery environment and equipment. A simulated work bay is established with barricades, signage, PPE, hand tools, labelled (inert) hazardous-substance containers and SDS, JSA and SWMS paperwork, letting learners practise identifying hazards and applying safe work procedures on three separate simulated occasions.
Learning resources. Site WHS SOPs and SWMS templates; Hazardous substances and asbestos awareness fact sheets; EduPro construction WHS slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The TAS drew on feedback from trade supervisors at EduPro's construction client sites, gathered through site visits and a yearly employer forum, which highlighted paperwork completion as the weakest link for junior crew.
Work health and safety. Central WHS considerations are safe simulation of hazard scenarios, management of learner medical conditions during practical work, and correct PPE use.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
CPPProperty Services Training Package
Program. Client Site Conflict Management Program
Nationally recognised training product(s). CPPSEC3101 Manage conflict and security risks using negotiation
Program rationale. Property and facility services employers point out to EduPro that their staff, from cleaners to concierge and patrol officers, work alone on client sites and must defuse disputes with building occupants without physical intervention. Negotiation-based conflict management was nominated as the transferable skill this whole sector keeps requesting.
Target group. EduPro generally trains facility services staff who work across office, retail and medical-adjacent client sites on early morning or evening shifts, in a mix of permanent part-time and casual roles. Experience ranges from months to twenty years, almost all learned on the job, and many learners speak languages such as Cantonese, Spanish, Korean or Tagalog at home with spoken English from basic to fluent. Show-then-practise delivery suits the group, and full-group attendance is rare due to shift spread.
Entry requirements and LLN considerations. There are no entry requirements. Because spoken English varies widely, scenarios are demonstrated before they are read, key phrases are rehearsed verbally, and written summaries or note-taking support are provided for learners with memory or comprehension needs.
Mode, amount of training and duration. Delivery is arranged as 16 face-to-face group sessions of 30 minutes (8 hours), each offered in both a morning and an evening timeslot to fit shifts, with individual coaching for catch-up and new starters. Learners also complete about 22 hours of unsupervised scenario preparation and workplace application. Total nominal duration is 30 hours.
Delivery environment and equipment. Training is delivered through structured role-plays in an ordinary training room set up as simulated client premises, using scenario cards, two-way radios, incident report forms and video review on a tablet; no specialist security equipment is required.
Learning resources. Client site incident and escalation SOPs; Industry de-escalation fact sheets; EduPro conflict management slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Contract managers from EduPro's property services clients contribute incident summaries at a twice-yearly review meeting, and those real patterns of occupant disputes drive the role-play scenarios in this TAS.
Work health and safety. The primary WHS consideration is psychosocial safety during confrontational role-plays, with clear ground rules, opt-outs and debriefing after each scenario.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
CSCCorrectional Services Training Package
Program. Operational Security Essentials Program
Nationally recognised training product(s). CSCSAS027 Maintain operational security
Program rationale. Court security and custody transport providers engaging EduPro need officers who apply security routines identically regardless of background, since crews blend ex-Defence members, career security officers and recent recruits. Maintaining operational security is the core discipline underlying every task these employers describe.
Target group. The usual cohort is court security and custody escort officers working court hours with occasional regional travel. Learners typically come from static security, crowd control or Defence backgrounds, are accustomed to procedural checklists and radio protocols, and mostly have not undertaken formal study for years. Scenario practice is strongly preferred over reading policy, and cohorts can include learners with medical needs requiring scheduled breaks.
Entry requirements and LLN considerations. No entry requirements apply. The cohort generally reads procedures competently, so LLN support focuses on report writing, with model incident reports and guided practice provided.
Mode, amount of training and duration. Face-to-face delivery is 16 group sessions of 30 minutes (8 hours) blending briefings with scenario drills, and 30-minute individual coaching slots are available for catch-up, new starters and learners needing breaks structured around health needs. Around 22 hours of unsupervised procedure revision and workplace application follows. Total nominal duration is 30 hours.
Delivery environment and equipment. A simulated holding and movement environment is created in the training room using partitioned areas, sign-in registers, two-way radios, keys and tag boards, and scripted role-plays covering searches of areas, count procedures and security breach scenarios.
Learning resources. Operational security and escort procedure SOPs; Radio protocol and incident report templates; EduPro operational security slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. EduPro maintains a standing reference group of operations managers from court security and escort contractors; their annual review of breach scenarios and count procedures directly informed this TAS.
Work health and safety. Key WHS considerations are the physical and psychosocial demands of restraint-free scenario work, managed through controlled role-plays and scheduled breaks.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
CUACreative Arts and Culture Training Package
Program. Event Audio Fundamentals Program
Nationally recognised training product(s). CUASOU212 Perform basic sound editing
Program rationale. Staging and events companies tell EduPro that casual crew who can tidy, trim and prepare audio files reduce pressure on senior audio engineers during bump-in. Basic sound editing was nominated as the highest-value skill deliverable to casual crews between event seasons.
Target group. Cohorts are typically casual production crew from staging and events businesses, spanning multi-season festival hands through to first-year crew from music retail or theatre volunteering. Hours peak around events, so availability between seasons is good but income-sensitive, and the group is very comfortable with phones, cueing apps and digital run sheets. Learners who benefit from predictable structure receive advance session plans, notice of changes and access to a quiet breakout space.
Entry requirements and LLN considerations. There are no entry requirements. Digital literacy in the cohort is strong, so LLN support concentrates on technical vocabulary and following written edit briefs, taught through worked examples.
Mode, amount of training and duration. The program runs as 14 face-to-face group sessions of 30 minutes (7 hours) scheduled in off-peak weeks to respect casual earnings, with individual coaching available for catch-up or new starters. Learners complete around 23 hours of unsupervised editing practice on supplied project files. Total nominal duration is 30 hours.
Delivery environment and equipment. Delivery uses a computer lab or BYO-laptop setup running free digital audio editing software, with headphones, USB microphones and a library of raw event recordings, simulating the edit tasks crew perform when preparing playback and show files.
Learning resources. Audio software user guides; House audio file-management SOPs; EduPro sound editing slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Production managers and a freelance audio engineer from EduPro's events clients audit the edit exercises annually, ensuring file formats and turnaround expectations match current show workflows.
Work health and safety. Safe listening levels and ergonomics during extended screen-and-headphone work are the key WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
DEFDefence Training Package
Program. Range and Training Area Logistics Program
Nationally recognised training product(s). DEFGEN307 Maintain logistic support in an adverse environment
Program rationale. Contractors supporting Defence training areas ask EduPro for staff who can keep stores, water, fuel records and task coordination running when conditions deteriorate during exercise periods. This unit matches that need without requiring access to a live range.
Target group. EduPro's usual cohort is civilian range and training area support staff employed by Defence support contractors, working weekdays with surges during exercise periods. Groups commonly mix former Australian Defence Force members, who are fluent with briefings and procedural documents, and locally hired staff from land management or storework backgrounds who learn best practically. All typically use tablet-based tasking systems daily.
Entry requirements and LLN considerations. No entry requirements apply. The mixed familiarity with formal written procedures means documents are introduced through walk-throughs and worked briefings, and oral tasks are run in an unhurried format with extended time for learners with speech-related needs.
Mode, amount of training and duration. Delivery is structured as 18 face-to-face group sessions of 30 minutes (9 hours) built around progressive scenario exercises, with individual coaching offered for catch-up, new starters and exercise-period absences. Approximately 31 hours of unsupervised planning tasks and workplace application complete the program. Total nominal duration is 40 hours.
Delivery environment and equipment. The unit is delivered through tabletop and scenario exercises in a training room, using maps of a fictitious training area, stores and resupply lists, whiteboards, radios for procedure practice, and scripted adverse-environment injects such as weather events and vehicle breakdowns affecting resupply.
Learning resources. Range standing orders and logistics SOPs; Stores and resupply record templates; EduPro scenario exercise slide pack.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Site managers from Defence support contractors participate in EduPro's yearly review of this program, and after-action feedback from recent exercise periods supplied the adverse-environment injects used in the scenarios.
Work health and safety. The key WHS consideration is managing fatigue and psychosocial load during sustained scenario exercises, alongside safe manual handling in any stores-based practical tasks.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
FBPFood, Beverage and Pharmaceutical
Program. Food Safety Essentials for Beverage Production
Nationally recognised training product(s). FBPFSY2002 Apply food safety procedures
Program rationale. Regional food and beverage manufacturers regularly tell EduPro they need production and packaging crews who follow hygiene, cleaning and quality monitoring procedures the same way on every shift. This unit gives operators a nationally recognised grounding in applying a documented food safety program on the line.
Target group. EduPro's typical cohort for this industry is a small group of production and packaging operators from regional food and beverage manufacturers. Backgrounds are mixed, ranging from commercial kitchen work to farm and retail jobs, with tenures from around six months to several years and no formal qualifications. Around half speak a language other than English at home, and most prefer hands-on demonstration over reading manuals.
Entry requirements and LLN considerations. There are no entry requirements for this program. Because several learners in a typical group use English as an additional language and favour demonstration over dense text, procedures are presented in plain English with photo-based work instructions, and a bilingual LLN specialist can be engaged where a learner needs support with written procedures.
Mode, amount of training and duration. Face-to-face delivery runs as 16 group sessions of 30 minutes over eight weeks, held at the start of shifts. Individual 30-minute coaching sessions are available for catch-up and for new starters joining mid-program. With structured unsupervised practice of cleaning and monitoring routines between sessions, the total nominal duration is 30 hours.
Delivery environment and equipment. Delivered in EduPro's simulated production and packaging area, fitted out with kitchen-level benches, colour-coded cleaning equipment, food-grade sanitiser and test strips, and a set of sample food safety monitoring records. Learners carry out cleaning, personal hygiene and monitoring routines against a simulated food safety program rather than on live plant.
Learning resources. Site cleaning and sanitation SOPs; Industry food safety fact sheets; EduPro slide pack with photo-based work instructions.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The program design draws on EduPro's annual food and beverage employer roundtable and on debriefs with supervisors at client production sites, which confirmed the priority order of hygiene, cleaning verification and record-keeping content.
Work health and safety. Key WHS considerations are safe handling and storage of cleaning chemicals, slip hazards on wet floors, and consistent use of hygiene and personal protective equipment.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
FNSFinancial Services Training Package
Program. Financial Services Foundations Program
Nationally recognised training product(s). FNSACC321 Process financial transactions and extract interim reports; FNSACC323 Perform financial calculations
Program rationale. Insurance broking and other financial services employers in EduPro's client base recruit heavily from retail, hospitality and call-centre backgrounds and want new client service staff brought up to speed on transaction processing and everyday financial calculations. These two units cover that foundational ground with nationally recognised outcomes.
Target group. The typical cohort is a small team of client service officers in financial services offices such as insurance brokerages, most of whom joined the industry within the past year from retail, hospitality or call-centre roles. They are confident phone communicators, comfortable with everyday office software, and generally have no prior financial services experience. Some speak a language other than English at home while being fluent spoken-English users.
Entry requirements and LLN considerations. No entry requirements apply. Cohorts favour short, structured sessions with worked examples, so numeracy content is scaffolded step by step; where a learner has a disability such as low vision, materials are supplied in accessible, screen-reader-compatible formats.
Mode, amount of training and duration. Delivery is structured as 36 face-to-face group sessions of 30 minutes across 18 weeks, typically two sessions per week in the client's boardroom or at EduPro. One-to-one 30-minute coaching is offered fortnightly for anyone needing catch-up and for staff who start mid-cycle. Combined with supervised workplace application and unsupervised practice exercises, total nominal duration is 90 hours across the two units.
Delivery environment and equipment. The program runs in EduPro's simulated office, using standard computers with spreadsheet software, calculators and a bank of sample source documents such as invoices, receipts and remittances. Learners process simulated client transactions, complete routine financial calculations and extract interim reports for a fictitious brokerage.
Learning resources. Sample transaction and reconciliation SOPs from industry; ASIC and industry association fact sheets; EduPro slide packs with worked calculation examples.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Content and sequencing were shaped by feedback from broking principals at EduPro's financial services client sites and a yearly practice-manager forum, which identified transaction accuracy and calculation checking as the biggest gaps in new hires.
Work health and safety. The main WHS considerations are ergonomic workstation setup and managing sedentary screen-based work during sessions.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
FSKFoundation Skills Training Package
Program. Workplace Numeracy Skills Program
Nationally recognised training product(s). FSKNUM014 Calculate with whole numbers and familiar fractions, decimals and percentages for work
Program rationale. Agricultural processing and packing employers approaching EduPro increasingly run digital quality records, and long-serving shed and line staff need stronger workplace numeracy to complete counts, weights and percentage checks accurately. This unit targets exactly those everyday calculations in a work context.
Target group. EduPro's usual cohort here is a group of experienced packing shed or production workers with many years on the job but no formal qualifications beyond school. A significant proportion speak a language other than English at home, and several left school early. They are confident with smartphones, newer to tablets and shared digital systems, and learn best through practical, repeated demonstration alongside trusted workmates.
Entry requirements and LLN considerations. There are no entry requirements; the program is itself an LLN development program. Delivery assumes varied literacy and numeracy starting points, breaks every task into small steps, and accommodates individual needs such as support workers attending sessions with a learner.
Mode, amount of training and duration. The program comprises 20 group sessions of 30 minutes delivered twice weekly over ten weeks, on site during quieter periods of the shift. Individual 30-minute coaching slots run each week for learners needing extra repetition or joining late. With guided unsupervised practice using workplace documents between sessions, total nominal duration is 30 hours.
Delivery environment and equipment. Sessions run in a standard training room set up to mirror a packing or production workplace, using real workplace documents, calculators, weighing scales, tally sheets and tablets. All calculation tasks are built around simulated quality records and dispatch paperwork of the kind learners handle on the job.
Learning resources. Client-style quality check sheets and dispatch records; Industry fact sheets on measurement and tolerances; EduPro slide packs and laminated worked-example cards.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Shed managers and quality coordinators from EduPro's horticulture and processing clients reviewed the draft task bank at a regional employer meeting, and their sample paperwork was used to keep every calculation authentic.
Work health and safety. Sessions are low risk, with the key WHS consideration being safe movement and housekeeping when activities are run in or beside operating work areas.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
FWPForest and Wood Products Training Package
Program. Timber Industry Safety Essentials
Nationally recognised training product(s). FWPCOR2205 Follow WHS policies and procedures
Program rationale. Frame and truss plants and other wood products manufacturers in EduPro's client group employ many long-serving workers with no formal qualifications, and consistently ask for a recognised safety baseline before machine-specific training. This core unit establishes shared WHS practice across the factory floor.
Target group. The usual cohort is a mixed group of frame and truss assemblers, saw operators and factory hands, some recruited recently from labouring and farm work and others with a decade or more in the factory but no formal training. Most completed school to Year 10 or 11, are confident with physical tasks and habitual measurement, and are less comfortable with written specifications. Phones are used daily; computers rarely.
Entry requirements and LLN considerations. No entry requirements apply. Written materials are kept short and visual given the group's limited recent experience with study, and adjustments such as Auslan interpreters for Deaf learners are arranged for group sessions where required.
Mode, amount of training and duration. Face-to-face delivery consists of 20 group sessions of 30 minutes over ten weeks, scheduled at shift start to suit production. Individual 30-minute coaching is available weekly for catch-up and for new starters. Together with unsupervised workplace practice applying hazard identification and reporting routines, the total nominal duration is 30 hours.
Delivery environment and equipment. Delivered in a simulated timber production bay at EduPro set up with benches, hand tools, timber offcuts, PPE and staged hazards, supported by a sample WHS policy suite, hazard report forms and incident registers. Learners identify and control simulated hazards, select and maintain PPE, and complete workplace safety records; no machinery is operated.
Learning resources. Site WHS policies, SWMS and hazard report forms; Timber industry safety fact sheets and alerts; EduPro slide pack with hazard photo library.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The program reflects input from production managers at EduPro's frame and truss client sites and from a wood products employer network meeting, which asked for heavier emphasis on hazard reporting and PPE habits.
Work health and safety. The key consideration is managing manual handling and staged-hazard activities safely within the simulated bay while modelling correct PPE use throughout.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
HLTHealth
Program. Infection Prevention and Control Essentials
Nationally recognised training product(s). HLTINF006 Apply basic principles and practices of infection prevention and control
Program rationale. Pathology, allied health and care-sector employers who approach EduPro frequently move reception and customer-facing staff into collection or patient-contact roles and need them confident in standard and transmission-based precautions first. This unit provides the nationally recognised infection control foundation those roles demand.
Target group. A typical cohort blends existing clinic or reception staff transitioning into patient-contact roles with new hires from fields such as aged care, beauty therapy and hospitality, most employed part-time. They are comfortable dealing with the public and with everyday booking software. The strong preference across cohorts is to watch a demonstration, practise immediately and receive on-the-spot feedback.
Entry requirements and LLN considerations. There are no entry requirements. Reading demands are moderate and supported through demonstration-first delivery; reasonable adjustments such as a quiet space and extra assessment time are provided for learners with conditions such as anxiety.
Mode, amount of training and duration. The program is delivered as 22 group sessions of 30 minutes across eleven weeks, run in rooms at the client's collection centres or at EduPro. Individual 30-minute coaching sessions each fortnight cover catch-up and new starters. Including unsupervised practice of hand hygiene and PPE routines between sessions, total nominal duration is 35 hours.
Delivery environment and equipment. Training takes place in EduPro's mock collection room, equipped with a handwashing station, PPE (gloves, gowns, masks, eye protection), surface cleaning supplies, sharps and clinical waste containers, and a manikin arm for simulated patient-contact routines. Learners rehearse hand hygiene, PPE donning and doffing, cleaning and waste handling under observation, with no live patients involved.
Learning resources. Client infection prevention and control SOPs; National hand hygiene and PPE fact sheets; EduPro slide packs with step-by-step technique photos.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Design of the program was informed by EduPro's standing consultation with pathology and primary-care operations managers, including site walk-throughs of collection centres that confirmed the routines and equipment to replicate in simulation.
Work health and safety. Key WHS considerations are simulated sharps and biological-hazard handling protocols, correct PPE use, and safe management of cleaning chemicals.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
ICPPrinting and Graphic Arts
Program. Print Room Safety and Housekeeping Program
Nationally recognised training product(s). ICPSUP260 Maintain a safe work environment
Program rationale. Digital print and signage businesses in EduPro's client base run lean crews who learned on the job, and owners report that safe chemical storage, housekeeping and emergency readiness are the areas most often overlooked. This core printing-industry unit formalises those practices with a recognised outcome.
Target group. EduPro's typical printing cohort is a small crew of digital print operators and finishers who built their skills on the job over several years, sometimes including partly completed apprenticeships. They are highly confident with their production software but less used to formal study or written assessment, and they respond best to short explanations tied directly to equipment and tasks. Occasional learners use English as an additional language while fluent in spoken English.
Entry requirements and LLN considerations. No entry requirements apply. Written assessment is kept practical and checklist-based to suit learners with limited recent study experience, and adjustments such as instrument-based alternatives to colour-dependent tasks are made for learners with colour vision deficiency.
Mode, amount of training and duration. Delivery runs as 24 group sessions of 30 minutes over twelve weeks, generally before the production day begins. Individual 30-minute coaching sessions are scheduled on request for catch-up or for staff who join mid-program. With unsupervised practice completing inspections and records in the workplace, total nominal duration is 40 hours.
Delivery environment and equipment. Delivered in a simulated print room at EduPro combining computer workstations with a mocked-up finishing bench, empty labelled chemical containers with safety data sheets, spill kit, PPE and sample housekeeping checklists. Learners run safety inspections, respond to staged spill and emergency scenarios, and complete WHS records; no presses are operated.
Learning resources. Safety data sheets and chemical handling SOPs; Printing industry WHS fact sheets; EduPro slide pack with inspection checklist templates.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. EduPro consulted owner-operators from its print and signage client list, and a walk-through of two client production areas identified the housekeeping, chemical storage and emergency scenarios now embedded in the program.
Work health and safety. The central WHS considerations are simulated chemical and spill handling, emergency procedure drills, and reinforcing PPE and housekeeping discipline.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
ICTInformation and Communications Technology
Program. ICT Client Support Essentials
Nationally recognised training product(s). ICTSAS432 Identify and resolve client ICT problems
Program rationale. Regional internet service providers and managed-service employers tell EduPro their technicians are often self-taught and technically capable but inconsistent in structured troubleshooting, client communication and documentation. This unit targets that exact combination of diagnostic method and client-facing skill.
Target group. The typical cohort is a group of field technicians and technical support officers with mixed pathways into the role, including trades-assistant backgrounds, self-taught enthusiasts and internal transfers from customer service. All are comfortable with technology, use ticketing systems and remote tools daily, and prefer problem-based learning over extended theory. English is generally the working language, with some learners using another language at home.
Entry requirements and LLN considerations. There are no entry requirements. Technical reading demands are moderate and well matched to the cohort; individual needs, such as providing instructions in writing and advance notice of session changes for autistic learners, are accommodated as standard practice.
Mode, amount of training and duration. Delivery is 18 group sessions of 30 minutes over nine weeks, each built around one fault scenario. Individual 30-minute coaching is available weekly for catch-up, deeper troubleshooting practice or new starters. Combined with unsupervised practice in the ticketing sandbox, total nominal duration is 30 hours.
Delivery environment and equipment. The program uses EduPro's simulated help desk: standard laptops and desktops, a small router and switch, a ticketing system sandbox and phone headsets. Learners work through scripted client fault scenarios end to end, from logging and diagnosis to resolution and documentation, entirely on office-grade equipment.
Learning resources. Vendor and manufacturer support guides; Escalation and documentation SOPs; EduPro slide packs with fault-finding decision trees.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The scenario bank was built from de-identified fault records supplied by EduPro's ISP and managed-services clients, and reviewed at a technical leads' feedback session held each year.
Work health and safety. Key WHS considerations are electrical safety around ICT equipment, cable management to prevent trips, and ergonomic setup during screen-based sessions.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
LGALocal Government
Program. Local Government Foundations Program
Nationally recognised training product(s). LGACOR001 Work in local government
Program rationale. Regional and remote councils in EduPro's client base frequently form new compliance and customer-facing teams from internal transfers and ex-field staff who know their communities well but have never been inducted into local government structures, obligations and record-keeping. This core unit fills that gap with a recognised credential.
Target group. EduPro's usual local government cohort is a small team of local laws, compliance or customer-service officers drawn from varied backgrounds such as ranger work, policing liaison and internal council roles, often new to their combined role within the past year. They are strong verbal communicators used to face-to-face public contact, while confidence with written reports and council software varies widely. Cohorts often include Aboriginal staff and others with deep local connections.
Entry requirements and LLN considerations. No entry requirements apply. Because written confidence varies markedly, report-writing tasks are modelled and scaffolded, and supports such as a reader and scribe for assessments are arranged for learners with dyslexia.
Mode, amount of training and duration. The program runs as 24 group sessions of 30 minutes over twelve weeks, timed around field duties. Individual 30-minute coaching each week supports catch-up, new team members and extra writing practice. With unsupervised practice completing simulated records between sessions, the total nominal duration is 35 hours.
Delivery environment and equipment. Delivered in a training room configured as a simulated council office with a front-counter area, using council-style policy extracts, delegations registers, sample correspondence and record-keeping templates. Learners handle role-played resident enquiries and complete simulated council records and file notes.
Learning resources. Council policy and delegation extracts; State local government association fact sheets; EduPro slide packs with model file notes and letters.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Program content was reviewed by directors of corporate and community services at EduPro's council clients, with a standing invitation to the regional councils' training network to critique scenarios annually.
Work health and safety. The key WHS consideration is psychological safety, including managing role plays involving difficult or aggressive customer behaviour.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MARMaritime Training Package
Program. Maritime Personal Safety Foundations
Nationally recognised training product(s). MARF041 Observe personal safety and social responsibility
Program rationale. Marine services employers who engage EduPro take on new deckhands from school and from other industries, and want personal safety habits, emergency awareness and shipboard social responsibility established before crews progress to vessel-based training. This unit is the recognised entry point for exactly that.
Target group. A typical cohort mixes school leavers with under a year on the water and career changers in their thirties from industries such as mining and fishing, usually working rotating rosters. Cohorts often include Aboriginal and Pacific Islander crew, with English as the shared working language. The group is strongly practical, learns through demonstration and repetition, and has limited experience with formal written assessment.
Entry requirements and LLN considerations. There are no entry requirements. Written materials are minimal and card-based to suit learners who rarely use computers, and individual safety needs, such as a documented plan for a learner with epilepsy, are built into every practical activity.
Mode, amount of training and duration. Delivery comprises 14 group sessions of 30 minutes across seven weeks, aligned to roster swings, with individual 30-minute coaching available at each swing changeover for catch-up and new crew. Including unsupervised revision using procedure cards, the total nominal duration is 20 hours.
Delivery environment and equipment. The program is delivered shore-side in a training room and adjacent open area, using lifejackets, PPE, sample muster lists, safety signage and emergency procedure cards; drills such as donning lifejackets, responding to alarms and reporting simulated incidents are walked through on land. No vessel, survival craft or on-water activity is involved.
Learning resources. Vessel operator safety management system extracts; AMSA safety fact sheets; EduPro slide pack and laminated emergency procedure cards.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. EduPro's marine client masters and HSE advisers reviewed the drill scenarios and muster documentation at a port-based employer forum, ensuring the shore-side simulation mirrors current vessel practice.
Work health and safety. Key WHS considerations are safe conduct of physical drills on land, correct fit and use of PPE and lifejackets, and management of individual medical safety plans.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MEAAeroskills Training Package
Program. Aviation Maintenance Documentation Fundamentals
Nationally recognised training product(s). MEA107 Interpret and use industry manuals and specifications
Program rationale. Helicopter and fixed-wing maintenance operators in EduPro's client group recruit hangar trainees straight from school or general labouring, and report that reading and correctly applying manuals and specifications is the first and most critical gap. This unit addresses that foundation before any tooling or aircraft work.
Target group. The typical cohort is a handful of hangar trainees and maintenance support assistants recruited locally within the past year, from school or from station and mechanical labouring backgrounds, with no formal aviation experience. They are enthusiastic, hands-on and comfortable with phones and tablets, but mostly new to formal study, and attention to written detail varies noticeably across the group. Cohorts often include Aboriginal trainees and learners who grew up speaking another language at home.
Entry requirements and LLN considerations. No entry requirements apply. The unit is reading-intensive, so delivery builds document navigation skills progressively; adjustments such as short delivery blocks with regular breaks and movement are standard for learners with ADHD.
Mode, amount of training and duration. The program is structured as 26 group sessions of 30 minutes over thirteen weeks, run in the hangar crib room before the workday. Weekly individual 30-minute coaching covers catch-up, new trainees and extra practice with dense manual extracts. With unsupervised practice exercises between sessions, total nominal duration is 40 hours.
Delivery environment and equipment. Sessions run in a classroom configured as a simulated maintenance documentation station, stocked with sample aircraft maintenance manuals, illustrated parts catalogues, service bulletins and specification extracts in both printed and tablet form. Learners locate, interpret and apply manual references to simulated maintenance tasks; no aircraft or workshop equipment is required.
Learning resources. Sample maintenance manuals and parts catalogues; Manufacturer service bulletins and specification extracts; EduPro slide packs with document navigation exercises.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Chief engineers at EduPro's aviation maintenance clients supplied the de-identified manual extracts used in class and review the exercise bank each year as part of EduPro's aviation employer consultation cycle.
Work health and safety. Delivery is low risk, with the main WHS consideration being ergonomics and managing sustained close reading during screen- and paper-based sessions.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MEMManufacturing and Engineering
Program. Safe and Effective Manufacturing Work Program
Nationally recognised training product(s). MEM13015 Work safely and effectively in manufacturing and engineering
Program rationale. Precision machining and general engineering employers in EduPro's client base carry a wide spread of experience on the floor, from recent labour-hire starters to twenty-year operators with no formal qualification, and ask for one consistent, recognised baseline in safe and effective work practice. This unit provides that common footing for all operators.
Target group. EduPro's usual cohort is a group of production machine operators and process workers whose tenure ranges from under a year to two decades, none holding formal engineering qualifications. Experienced members are deeply confident with machinery but wary of written tests, while newer starters tend to be more at ease with screens and paperwork. Most prefer to learn at the workstation with immediate practice, and some speak a language other than English at home.
Entry requirements and LLN considerations. There are no entry requirements. Assessment leans on observation and structured conversation rather than written tests to suit experienced operators with low confidence in writing, and manual handling components are modified for learners returning from injury.
Mode, amount of training and duration. Face-to-face delivery runs as 26 group sessions of 30 minutes over thirteen weeks, split across day and afternoon shifts. Individual 30-minute coaching sessions run weekly for catch-up and new starters. Together with unsupervised application of safe work and quality routines on the job, total nominal duration is 40 hours.
Delivery environment and equipment. Delivered in EduPro's simulated engineering work bay, equipped with benches, hand tools, PPE, staged housekeeping and hazard scenarios, and a set of mock quality and production paperwork. Learners practise safe work routines, team communication and quality-system participation without operating any machinery.
Learning resources. Site safe operating procedures and quality system extracts; Manufacturing industry safety alerts and fact sheets; EduPro slide packs with toolbox-talk discussion guides.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Production and WHS managers from EduPro's engineering clients critiqued the program at EduPro's annual manufacturing employer roundtable, and their incident themes shaped the staged hazard scenarios.
Work health and safety. Key WHS considerations are controlled manual handling, PPE use and hazard-scenario management within the simulated work bay.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MEM05Metal and Engineering Training Package
Program. Manual Handling for Workshop Teams
Nationally recognised training product(s). MEM11011 Undertake manual handling
Program rationale. Heavy repair and fabrication workshops serving EduPro's resources-sector clients report that sprains and strains among trades assistants are their most frequent injuries, and they want a recognised manual handling credential established before task-specific trade training. This unit meets that demand directly and underpins later engineering units.
Target group. The typical cohort is a group of full-time workshop hands and trades assistants with anywhere from one to fifteen years in workshops but no trade qualification. School completion generally sits between Year 10 and Year 12, learning happens best through demonstration and repetition, and recent experience with written coursework is limited. Cohorts commonly include Aboriginal workers and learners who speak a language other than English at home, with English used on the job.
Entry requirements and LLN considerations. No entry requirements apply. Written tasks are limited to short forms and checklists to match the group's literacy profile, and practical tasks are adapted, with modified setups and extra time, for learners with reduced strength or mobility, such as those recovering from illness or injury.
Mode, amount of training and duration. Delivery consists of 12 group sessions of 30 minutes over six weeks, held at the start of day shift. Individual 30-minute coaching sessions are available each week for catch-up, adjusted techniques and new starters. Combined with unsupervised application of lifting plans in the workplace, total nominal duration is 20 hours.
Delivery environment and equipment. The program runs in a training room and adjacent clear floor area set up with boxes and weighted loads of varied sizes, a trolley, lifting aids and PPE, plus sample manual handling procedures and risk assessment forms. Learners plan, risk-assess and carry out manual handling tasks under observation; no welding, cutting or machinery is involved.
Learning resources. Workshop manual handling SOPs and risk assessment forms; Safe Work Australia hazardous manual tasks fact sheets; EduPro slide pack with lift-planning photo sequences.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Workshop supervisors and injury-management coordinators at EduPro's client sites reviewed the load types and scenarios used in training, and quarterly feedback from those sites keeps the task list aligned with real workshop jobs.
Work health and safety. The central WHS consideration is preventing injury during practical lifting activities through graduated loads, correct technique supervision and individual physical capacity screening.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MSA07Manufacturing Training Package
Program. Sustainable Work Practices Program
Nationally recognised training product(s). MSMENV272 Participate in environmentally sustainable work practices
Program rationale. Coatings, chemicals and general manufacturing clients of EduPro face growing environmental compliance and waste-cost pressure, and want process operators contributing to resource efficiency rather than leaving it to supervisors. This unit gives every operator a recognised role in environmental monitoring and improvement.
Target group. EduPro's typical cohort is a larger group of process operators from tinting, filling and packaging lines, working day and afternoon shifts, with tenures from under a year to nearly two decades and skills learned mostly on the job. A substantial minority speak a language other than English at home, with varying comfort reading dense procedures. Most are practical learners who respond well to visual materials and worked examples, and computer confidence ranges widely.
Entry requirements and LLN considerations. There are no entry requirements. Procedures and log sheets are presented in plain English with strong visual supports for learners with varied English reading levels, and delivery accommodates individual needs such as advance notice of noisy activities and the option to step out.
Mode, amount of training and duration. The program runs as 18 group sessions of 30 minutes over nine weeks, repeated across shifts so both day and afternoon crews attend. Individual 30-minute coaching is offered weekly for catch-up and new operators. With an unsupervised workplace mini-audit completed between sessions, the total nominal duration is 30 hours.
Delivery environment and equipment. Delivered in a training room paired with a simulated production corner containing labelled waste-segregation stations, empty chemical containers, resource-use meters and sample environmental procedures and log sheets. Learners measure simulated resource use, identify waste and compliance issues in staged setups, and propose improvements; no live plant is used.
Learning resources. Site environmental procedures and waste-handling SOPs; Industry sustainability and resource-efficiency fact sheets; EduPro slide packs with visual audit checklists.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The program was shaped by environmental and production managers across EduPro's manufacturing clients, whose site waste and energy data informed the simulated audit exercises, with content revisited at each year's employer roundtable.
Work health and safety. Key WHS considerations are safe handling of simulated chemical containers and waste streams, and managing noise exposure when sessions adjoin operating plant.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MSFFurnishing Training Package
Program. Furnishing Measurements and Calculations Program
Nationally recognised training product(s). MSFGN2001 Make measurements and calculations
Program rationale. Blinds, awnings and furniture manufacturers in EduPro's client base rely on accurate measurement and quantity calculations at every step from job sheet to dispatch, and identify measurement errors as their main source of rework. This generic furnishing unit builds exactly those measuring and calculating skills with a recognised outcome.
Target group. The usual cohort is a small team of production assistants across cutting, assembly and packing, mixing recent recruits from retail and warehousing with workers who have up to ten years in the factory and no formal qualification. Learners handle tape measures and hand tools comfortably through daily habit but are less confident with written calculations and paperwork. Most want to be shown a task and practise it straight away, and all use smartphones easily; some speak a language other than English at home.
Entry requirements and LLN considerations. No entry requirements apply. Numeracy is the core LLN consideration, so calculations are introduced through hands-on measuring before written methods, with one-to-one support available for learners with specific needs such as dyscalculia.
Mode, amount of training and duration. Face-to-face delivery is structured as 20 group sessions of 30 minutes over ten weeks, run before the production day starts. Individual 30-minute coaching slots operate weekly for catch-up, targeted numeracy support and new starters. Alongside unsupervised measuring practice on real jobs, total nominal duration is 30 hours.
Delivery environment and equipment. Sessions are held in a training room set up as a simulated cutting and assembly bench, using tape measures, steel rules, squares, callipers, weighing scales, calculators and a stock of blind and awning components, fabric offcuts and job sheets. Learners measure components, calculate quantities and areas, and record results on production paperwork; no static machines are operated.
Learning resources. Production job sheets and cutting lists; Manufacturer measurement and tolerance guides; EduPro slide packs with worked measurement examples.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Factory managers from EduPro's furnishing clients supplied the job sheets and component samples used in training, and a twice-yearly production-manager catch-up reviews error trends to keep calculation exercises current.
Work health and safety. The key WHS considerations are safe use of hand measuring tools and blades, and housekeeping around the simulated bench area.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MSLLaboratory Operations
Program. Laboratory Contamination Control Skills Program
Nationally recognised training product(s). MSL973027 Perform techniques that prevent cross-contamination
Program rationale. Environmental and analytical laboratories in EduPro's client base consistently report that newer technicians arrive without consistent contamination-control habits, putting sample integrity and NATA compliance at risk. This program targets that gap with a single focused, nationally recognised unit.
Target group. EduPro's typical cohort for this program is a small group of laboratory technicians performing sample preparation and routine testing. Groups usually mix recent science diploma or degree graduates in their first laboratory role with staff promoted internally from sample receipt who have several years of service but no formal laboratory training. Participants are generally confident with laboratory information systems and everyday digital tools, and most prefer bench demonstrations followed by supervised practice over long written procedures.
Entry requirements and LLN considerations. There are no entry requirements. Some participants speak a language other than English at home and all use written workplace English daily, so procedures are kept short and plainly worded; materials are supplied in accessible digital formats compatible with text-to-speech software for learners with dyslexia.
Mode, amount of training and duration. Delivery is face-to-face as twelve 30-minute group sessions (six hours) run across the training period, each pairing a short demonstration with immediate bench practice. Individual 30-minute coaching sessions are available for catch-up and for technicians who join mid-program. With supervised bench practice and unsupervised practice of routine techniques between sessions, total nominal hours are 25.
Delivery environment and equipment. Delivered at EduPro's simulated laboratory bench: standard tables set up with gloves, disposable pipettes and loops, spray disinfectant, waste containers and colour-coded work zones, with harmless substitutes (food dye, flour, yeast cultures on sealed plates) standing in for laboratory samples. Aseptic technique, glove changes, bench decontamination and one-way workflow are all practised without any specialist plant.
Learning resources. EduPro slide packs on contamination-control technique; Laboratory SOPs for aseptic work and bench decontamination; Industry fact sheets on sample integrity and quality assurance.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Content and sequencing were shaped by EduPro's annual laboratory-sector employer roundtable and by feedback from supervising chemists at client laboratories, who identified glove discipline and bench workflow as the priority skills.
Work health and safety. Key WHS considerations are safe handling of cleaning chemicals, correct use and disposal of gloves and consumables, and maintaining uncluttered bench workspaces.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MSMManufacturing Training Package
Program. Permit to Work Fundamentals Program
Nationally recognised training product(s). MSMPER200 Work in accordance with an issued permit
Program rationale. Fabrication and manufacturing clients winning food-and-beverage sector contracts are increasingly required to show that production crews can work under formal permit systems on client sites. EduPro nominated this unit as the most transferable permit skill for process workers and trades assistants who learned their jobs informally.
Target group. The usual cohort is made up of process workers and trades assistants supporting metal fabrication and general production. Tenure commonly ranges from a few months to ten or more years, with no formal manufacturing qualifications and skills learned on the job under tradespeople. These learners strongly prefer practical demonstration to reading, keep written notes to a minimum, and while phone use is confident only about half regularly use a computer.
Entry requirements and LLN considerations. No entry requirements apply. Permit paperwork is introduced step by step with worked examples because written-language demands are the main LLN load; interpreters (including Auslan) are arranged for group sessions where a participant requires one.
Mode, amount of training and duration. The program runs as eight 30-minute face-to-face group sessions (four hours) built around walk-through permit scenarios, with 30-minute individual coaching slots offered weekly for catch-up and new starters. Learners also complete unsupervised practice reviewing sample permits against workplace procedures. Total nominal hours: 15.
Delivery environment and equipment. EduPro runs this program in a simulated work area marked out in the training room, using sample permit-to-work forms, isolation tags, signage and basic hand tools; learners walk through receiving a permit, checking its conditions, completing the task and closing the permit out. No live plant or specialist equipment is required because the unit centres on understanding and complying with permit conditions.
Learning resources. Sample permit-to-work forms and workplace SOPs; EduPro slide packs on permit systems and isolation basics; Industry fact sheets on permit-controlled work.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The TAS reflects input from EduPro's manufacturing client sites, where safety coordinators reviewed the draft permit scenarios during scheduled site visits and confirmed they mirror the permit systems used by their major customers.
Work health and safety. The central WHS consideration is reinforcing that permit conditions, isolation checks and stop-work triggers are followed exactly, even in a simulated task.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MSSSustainability
Program. Workplace Organisation and 5S Improvement Program
Nationally recognised training product(s). MSS402042 Apply 5S procedures
Program rationale. Commercial laundries, food processors and other resource-intensive operations in EduPro's client base want supervisors who can cut waste in water, energy, chemicals and time, and 5S is the practical entry point they most often request. The unit gives senior operators a recognised, immediately applicable improvement method.
Target group. This program typically draws shift supervisors and senior plant operators from process-based sites such as commercial laundries. Participants generally have five or more years of operational experience and supervise small teams, but few have completed formal training since leaving school. Comfort with computers varies widely across the group, and most respond best to short, practical learning tied directly to their own plant.
Entry requirements and LLN considerations. There are no entry requirements. Because several typical participants speak a language other than English at home and keyboard skills vary, learning is activity-based with minimal writing; materials are also produced in large print and screen-magnifiable formats for learners with low vision.
Mode, amount of training and duration. Face-to-face delivery comprises fourteen 30-minute group sessions (seven hours) spread over the program, working through each S in the simulated store area, plus individual 30-minute coaching for catch-up or late joiners. Between sessions, participants complete unsupervised practice applying 5S checklists to a work area of their own. Total nominal hours: 40.
Delivery environment and equipment. Delivery uses EduPro's simulated workroom: a deliberately cluttered store area stocked with everyday tools, consumables, labels, shadow boards and cleaning gear that learners sort, set in order, shine, standardise and sustain across the program. Everything needed is office- and workshop-consumable level, with before-and-after photo records kept on learners' phones.
Learning resources. EduPro slide packs and 5S checklists; Workplace SOPs and standard-work examples; Industry fact sheets on lean and resource-efficiency practice.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Plant managers attending EduPro's sustainability-sector employer roundtable asked for the program to stay anchored in physical workplace exercises rather than theory, and their sample audit sheets were adapted into the training materials.
Work health and safety. Manual handling during sorting and cleaning activities, and safe use of cleaning agents, are the main WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
MSTTextiles, Clothing and Footwear
Program. Technical Textiles Pattern Skills Program
Nationally recognised training product(s). MSTAT2003 Modify patterns
Program rationale. Manufacturers of canvas goods, shade structures and other technical textiles report that experienced machinists recruited from clothing production struggle to adapt patterns for heavy, dimensionally demanding products. EduPro nominated this unit so machinists can make accurate pattern modifications rather than relying on one senior patternmaker.
Target group. EduPro's usual cohort is machinists producing technical textile goods such as canvas covers and shade sails. Experience typically spans a near-beginner through to workers with twenty years of sewing behind them, often gained in clothing manufacture rather than technical textiles. Most participants prefer hands-on demonstration and practice over reading, use smartphones universally but computers rarely.
Entry requirements and LLN considerations. No entry requirements are set. Written English varies considerably in this cohort, with several learners speaking another language at home, so instructions are demonstrated and diagram-based; an LLN specialist supports learners who need help with written documents and written assessment tasks.
Mode, amount of training and duration. Delivery is structured as twelve 30-minute face-to-face group sessions (six hours) at the cutting tables, each introducing one modification technique followed by guided practice, with individual 30-minute coaching available weekly for catch-up and new starters. Unsupervised practice on supplied pattern exercises continues between sessions. Total nominal hours: 30.
Delivery environment and equipment. The program runs at EduPro's cutting tables using paper and card patterns, blocks, rulers, set squares, tracing wheels, scissors and marking tools; learners modify existing patterns to changed specifications and check them against sample briefs. Domestic sewing machines are available for optional test seams, but no industrial plant is needed for the unit.
Learning resources. Manufacturer guides and product specification sheets; EduPro slide packs with step-by-step pattern diagrams; Workplace SOPs for pattern checking and marking.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Production managers from EduPro's textile client sites reviewed the pattern briefs used in training during an employer feedback session last year, ensuring the exercises match the heavy-fabric products their machinists actually make.
Work health and safety. Safe use of cutting tools and sustained-posture ergonomics at the cutting table are the key WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
NWPNational Water Training Package
Program. Water Industry Field Skills Program
Nationally recognised training product(s). NWPGEN020 Sample and test source or drinking water; NWPGEN023 Use maps, plans, drawings and details
Program rationale. Regional utilities tell EduPro their field crews learned the job informally from senior operators and need formalised skills in accurate sampling and in reading network plans across dispersed service districts. These two units cover that need without requiring access to operating treatment plants.
Target group. The typical cohort is field operators covering treatment sites and water and sewer networks for a regional utility. Participants commonly have four to eighteen years in the industry, having entered from farming, plumbing or labouring backgrounds, with skills passed down informally. They are confident with hands-on tasks and mobile work-order apps but out of practice with formal study, preferring short written materials backed by demonstration.
Entry requirements and LLN considerations. There are no entry requirements; the cohort is typically made up of native English speakers with sound practical literacy. Numeracy support is built into the test-reading activities, and colour-coded test kits, charts and plans are labelled or adapted for learners with colour vision deficiency.
Mode, amount of training and duration. Face-to-face delivery consists of twenty 30-minute group sessions (ten hours) alternating between sampling practice and plan-reading exercises, supported by individual 30-minute coaching for catch-up and operators joining mid-program. Substantial unsupervised practice on sample plans and test-kit routines makes up the balance. Total nominal hours: 60 across the two units.
Delivery environment and equipment. Both units are delivered at EduPro's premises without any live water infrastructure: sampling and field testing are practised on prepared water samples using bottles, labels, chain-of-custody forms and basic field test kits (pH, chlorine, turbidity tube, thermometer), while the mapping unit uses printed network plans, as-constructed drawings and standard drawing symbols at the training-room tables.
Learning resources. Workplace sampling SOPs and chain-of-custody templates; Manufacturer guides for field test kits; Sample network plans, drawings and EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The unit selection and field-kit choices were confirmed with operations coordinators from EduPro's utility clients at the annual water-sector employer roundtable, who also supplied de-identified network plans for the mapping exercises.
Work health and safety. Hygiene when handling water samples and safe use of test reagents are the principal WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
PMAChemical, Hydrocarbons and Refining
Program. Process Readings and Plant Monitoring Program
Nationally recognised training product(s). PMAOPS101 Read dials and indicators
Program rationale. Bulk fuel terminals and processing sites in EduPro's client base are preparing operators for increased throughput and want assurance that every reading logged on plant rounds is accurate and correctly recorded. This entry-level unit underpins reliable plant monitoring and is the natural first step for operators consolidating site knowledge.
Target group. The program's usual cohort is terminal and plant operators handling receipt, storage and transfer of bulk product. Groups typically combine long-serving operators with five to fifteen years on site and recent recruits from mining, transport or warehousing backgrounds. Participants are accustomed to permit paperwork and procedural documents, handle tablets and control interfaces easily, and prefer walk-through demonstrations to classroom sessions.
Entry requirements and LLN considerations. No entry requirements apply. The cohort generally has solid workplace English and procedural literacy, so LLN support focuses on numeracy — reading scales, interpolating between graduations and converting units — with extra coaching available where needed.
Mode, amount of training and duration. Delivery runs as eight 30-minute face-to-face group sessions (four hours) at the instrument board, with individual 30-minute coaching sessions offered for catch-up, modified practical arrangements and new starters. Learners complete short unsupervised practice sets reading and logging instrument photographs between sessions. Total nominal hours: 10.
Delivery environment and equipment. EduPro delivers this unit on a benchtop instrument board fitted with pressure gauges, dial and digital thermometers, sight glasses, level gauges and flow indicators, supplemented by photographs and video of live plant instrumentation; learners take readings, convert units and record results on standard log sheets. All equipment is bench-scale, with no operating process plant involved.
Learning resources. Manufacturer guides for gauges and instruments; Workplace SOPs and plant-round log sheets; EduPro slide packs on units, scales and recording conventions.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Terminal supervisors from EduPro's hydrocarbons clients vetted the instrument board layout and log-sheet formats against their own plant rounds during a site feedback visit, and their comments set the accuracy tolerances used in assessment.
Work health and safety. Practical sessions are designed so manual handling can be modified on medical advice, and safe body positioning when reading bench instruments is reinforced throughout.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
PMBPlastics, Rubber and Cablemaking
Program. Production Materials Preparation Program
Nationally recognised training product(s). PMBPROD246E Hand mix materials
Program rationale. Cable and polymer product manufacturers commissioning new lines have told EduPro that production operators trained informally by leading hands make avoidable errors in measuring, mixing and recording materials. This unit formalises those core preparation skills before operators apply them to their own site's compounds.
Target group. EduPro's typical cohort is production operators running extrusion and finishing equipment in polymer-based manufacturing. Tenure usually ranges from one to twelve years, with training received on the job and no formal manufacturing qualifications held. Spoken workplace English is solid across such groups while written English varies, and learners do best with demonstration followed by repeated supervised practice.
Entry requirements and LLN considerations. There are no entry requirements. Batch cards and procedures use plain language and visual sequences because written English varies across the cohort; numeracy around weighing and ratios is coached explicitly, and individual health plans such as seizure management plans are put in place before bench sessions.
Mode, amount of training and duration. The program is delivered as ten 30-minute face-to-face group sessions (five hours) at the mixing stations, with weekly individual 30-minute coaching available for catch-up and operators starting mid-program. Unsupervised practice on measuring and batch-recording exercises continues between sessions. Total nominal hours: 20.
Delivery environment and equipment. The unit is delivered at EduPro's benchtop mixing stations using digital scales, measuring jugs, mixing vessels, stirrers, labelled inert materials that substitute for production compounds, batch cards and PPE. Learners weigh, measure, mix to procedure and record batch details exactly as they would on a production floor, with no plant machinery required.
Learning resources. Workplace SOPs and batch card templates; Manufacturer guides for materials and mixing equipment; Industry fact sheets on materials handling and labelling.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Production managers from EduPro's plastics and cablemaking clients contributed their batch documentation at last year's manufacturing employer forum, and the simulated batch cards used in training are modelled directly on them.
Work health and safety. Safe manual handling, correct PPE and treating substitute materials with the same controls as production chemicals are the key WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
POLPolice Training Package
Program. Investigative Practice Foundations Program
Nationally recognised training product(s). POLINV027 Conduct police investigations
Program rationale. Policing organisations engaging EduPro want custody and support officers able to manage the initial investigative response to incidents in their facilities — securing scenes, gathering accurate accounts and keeping defensible records. This unit was nominated because it consolidates those investigative fundamentals in a structured, assessable way.
Target group. The typical cohort is serving police custody officers drawn from metropolitan custody facilities and working rotating rosters. Groups usually mix officers appointed within the past two years from security, corrections or hospitality backgrounds with colleagues who have three or more years in custody roles. Participants are accustomed to procedural documentation and electronic records systems, and most prefer scenario-based learning and discussion over lectures.
Entry requirements and LLN considerations. Entry is limited to personnel employed in a policing environment, consistent with the unit's application; no other requirements apply. The cohort's written English is generally strong, and adjustments such as scheduled short breaks and additional time for written tasks are provided for learners with ADHD or similar needs.
Mode, amount of training and duration. Face-to-face delivery comprises twenty-four 30-minute group sessions (twelve hours) combining briefings, scenario exercises and structured debriefs, scheduled around rotating rosters, with individual 30-minute coaching available for officers who miss sessions or join late. Unsupervised practice on case-note and statement exercises sits between sessions. Total nominal hours: 60.
Delivery environment and equipment. Delivery is fully scenario-based at EduPro's premises: rooms are dressed as incident scenes with everyday props, and learners plan and conduct simulated investigations using notebooks, statement forms, exhibit bags and labels, cameras or phones, and role-played witnesses and persons of interest. No operational police equipment, vehicles or facilities are required.
Learning resources. Procedural SOPs and record-keeping templates; Scenario briefs and exhibit-handling checklists; EduPro slide packs on investigative planning and interviewing.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The scenario bank was developed with input from experienced custody supervisors and reviewed at EduPro's public-safety employer reference group, which meets twice yearly to keep content aligned with current custody procedures.
Work health and safety. Psychological safety in role-plays — clear ground rules, opt-outs and structured debriefs after confronting scenarios — is the primary WHS consideration.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
PPMPulp & Paper Manufacturing Industry Training Package
Program. Recovered Fibre Receival Skills Program
Nationally recognised training product(s). PPMHRF202 Receive recovered fibre
Program rationale. Recycled paperboard producers in EduPro's client base depend on accurate receival decisions to protect upgraded stock preparation plant from contaminated fibre. The unit was nominated because incoming-fibre inspection is a skill mills say their crews have never been formally taught.
Target group. The usual cohort is experienced machine-floor crew from paper and board mills, often with eight or more years on site and deep knowledge of older plant. Recent equipment upgrades typically mean these workers face new systems and documentation they have not formally trained on. They are highly practical learners who prefer demonstrations and walk-throughs to manuals, with widely varying note-taking habits.
Entry requirements and LLN considerations. No entry requirements apply. The cohort is generally fluent in English with practical literacy, so materials favour photographs, grade charts and short checklists over dense text; venues and practical stations are set up to be wheelchair accessible.
Mode, amount of training and duration. Delivery runs as eight 30-minute face-to-face group sessions (four hours) in the simulated receival area, plus individual 30-minute coaching arrangements for catch-up and crew members rostered off during group sessions. Unsupervised practice on grading photo sets and docket exercises continues between sessions. Total nominal hours: 20.
Delivery environment and equipment. EduPro simulates a receival area using sample boxes and mini-bales of sorted paper grades seeded with typical contaminants, alongside delivery dockets, grade reference charts, bench scales, moisture indicators and inspection checklists. Learners check deliveries against documentation, identify grades and contamination, and complete receival records — all with hand equipment only.
Learning resources. Workplace receival SOPs and docket templates; Industry fact sheets on recovered paper grades and contaminants; EduPro slide packs with grade identification photo libraries.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Mill production coordinators from EduPro's paper-sector clients supplied genuine grade specifications and contamination examples during site consultations, and the simulated receival records mirror the documentation now used at their upgraded plants.
Work health and safety. Manual handling of sample bales and boxes, and glove use when sorting contaminated material, are the main WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
PSPPublic Sector Training Package
Program. Public Sector Values and Service Program
Nationally recognised training product(s). PSPETH006 Uphold the values and principles of public service
Program rationale. Government licensing and client-service agencies recruiting outside the public sector ask EduPro to ground new officers in public service values, ethical decision-making and accountable conduct before they handle applications and public enquiries. This unit addresses that induction need directly.
Target group. EduPro's typical cohort is newly appointed client service officers processing licences, renewals and public enquiries in a government agency. Cohorts commonly blend recent university graduates in their first full-time role with career changers from retail, banking and small business administration, all new to the public sector. Participants are confident with office software and online platforms, though preferences split between structured reading and discussion with worked examples.
Entry requirements and LLN considerations. There are no entry requirements. Written and spoken English is typically strong across this cohort, including officers who speak another language at home, so LLN support is limited to unpacking legislative language; advance notice is given of any presentation or role-play activity to support learners with anxiety.
Mode, amount of training and duration. Face-to-face delivery is structured as ten 30-minute group sessions (five hours) mixing short input, case discussion and simulated client interactions, with individual 30-minute coaching available for catch-up and staff who commence between intakes. Unsupervised reading and reflection tasks on the code of conduct and case studies round out the program. Total nominal hours: 20.
Delivery environment and equipment. This unit is delivered entirely in EduPro's training rooms using case studies, simulated client enquiries, sample legislation extracts, codes of conduct and records templates, with role-plays of counter and phone interactions. Standard office equipment — laptops, printed scenarios and a whiteboard — is all that is needed.
Learning resources. Codes of conduct and public sector fact sheets; Case study booklets and EduPro slide packs; Sample policies, legislation extracts and records templates.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Agency training coordinators and team leaders in EduPro's government client network review the case study bank each year, most recently adding scenarios on conflicts of interest and information privacy raised at the public-sector employer roundtable.
Work health and safety. The key WHS consideration is psychosocial: managing role-play stress through advance notice, voluntary participation options and supportive debriefing.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
PUAPublic Safety
Program. Emergency Control Organisation Warden Program
Nationally recognised training product(s). PUAFER005 Operate as part of an emergency control organisation
Program rationale. Employers with their own emergency arrangements — from forestry estates to processing plants and offices — ask EduPro to formalise the warden and ECO roles their staff have picked up informally at annual refreshers. This unit provides the recognised baseline for acting effectively within a facility's command and communication structure.
Target group. The typical cohort is operational workers who carry emergency-response duties on top of their day jobs, such as designated wardens or seasonal crew members. Experience with the employer commonly ranges from two to fifteen years, with emergency duties learned informally rather than through structured training. These learners are strongly hands-on, comfortable with two-way radios, and prefer exercise-based learning in small teams over extended written material.
Entry requirements and LLN considerations. No entry requirements apply. Reading demands are kept to short checklists and diagrams to suit a practically oriented cohort, and exercises include scheduled breaks so learners managing health conditions such as type 1 diabetes can monitor and respond as needed.
Mode, amount of training and duration. Delivery consists of six 30-minute face-to-face group sessions (three hours) covering the ECO structure, communications and evacuation exercises, with individual 30-minute coaching offered for catch-up and for new appointees to warden roles. A small amount of unsupervised revision of the emergency plan completes the program. Total nominal hours: 8.
Delivery environment and equipment. Training is delivered in and around EduPro's own building, which serves as the simulated facility: learners use warden tabards, the emergency plan and evacuation diagrams, telephones and two-way radios, and a portable alarm sounder to run desktop exercises and practice evacuations. No emergency vehicles or specialist response equipment are involved.
Learning resources. Facility emergency plans and evacuation diagrams; Industry fact sheets on ECO roles under AS 3745; EduPro slide packs and exercise scenario cards.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Chief wardens and safety officers across EduPro's client sites are surveyed after each annual exercise season, and their feedback on communication failures during real evacuations shaped the radio and sweep procedures practised in this program.
Work health and safety. Safe movement during practice evacuations — stairs, trip hazards and marshalling in car park assembly areas — is the principal WHS consideration.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
RGRRacing and Breeding Training Package
Program. Greyhound Care and Handling Program
Nationally recognised training product(s). RGRPSG201 Handle greyhounds
Program rationale. Greyhound rearing and racing kennels expanding their teams tell EduPro that new attendants often start with no animal-industry background, and safe, calm handling is the skill they need first. This unit was nominated as the recognised foundation for kennel work and a prerequisite for further greyhound welfare units.
Target group. The usual cohort is kennel attendants responsible for daily greyhound care, handling and kennel routines, employed across seven-day rosters. Most participants have joined the industry within the past year without prior animal-industry experience, alongside one or two with several years in greyhound or pet boarding kennels. They prefer practical, show-me learning and short written checklists, using phones confidently but computers rarely.
Entry requirements and LLN considerations. There are no entry requirements. Written materials are limited to short checklists to suit the cohort's preferences, and learners who need help with numeracy — for example feed and medication measurements — receive targeted support including a dyscalculia-friendly measuring routine.
Mode, amount of training and duration. The program is delivered as twelve 30-minute face-to-face group sessions (six hours), each pairing a handling demonstration with closely supervised practice, and individual 30-minute coaching is scheduled for attendants on rostered days off or joining mid-program. Unsupervised revision uses video clips and checklists between sessions. Total nominal hours: 30.
Delivery environment and equipment. EduPro sets up a simulated kennel environment using portable pens, bedding, leads, collars, approved muzzles and grooming gear, with temperament-assessed greyhounds provided under agreement with a local greyhound adoption program for supervised handling practice. All equipment is standard domestic-level animal-care gear.
Learning resources. Kennel SOPs and daily-care checklists; Industry fact sheets on greyhound behaviour and welfare codes; EduPro slide packs with handling technique photo sequences.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Kennel owners and a consulting greyhound veterinarian in EduPro's racing-industry network reviewed the handling techniques and welfare content at the annual industry consultation, aligning the program with current code-of-practice expectations.
Work health and safety. Animal-related risks — bites, scratches, knocks from startled dogs and zoonoses — are managed through temperament-assessed animals, correct restraint technique and hand hygiene.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
RIIResources and Infrastructure Industry Training Package
Program. Site Safety Foundations Program
Nationally recognised training product(s). RIIWHS201E Work safely and follow WHS policies and procedures
Program rationale. Quarrying and civil clients want operators who hold plant tickets to also demonstrate consistent, formalised safety behaviours — pre-task checks, hazard reporting and working within site safety and communication systems. This unit captures those behaviours without duplicating the machine-specific training operators already hold.
Target group. The typical cohort is quarry and site operators running loaders, excavators, haul trucks and fixed plant support. Groups usually range from second-year industry entrants to operators with five to twenty years across quarrying and civil works, mostly trained informally on site and holding current plant tickets. Several are typically slow readers who prefer diagrams and demonstrations, though all handle two-way radios and pre-start apps easily.
Entry requirements and LLN considerations. No entry requirements apply. Because reading speed varies noticeably in this cohort, materials lean on diagrams, photos and verbal walk-throughs, and additional time is provided for verbal question-and-answer assessment, including for learners with speech differences such as a stutter.
Mode, amount of training and duration. Delivery is structured as ten 30-minute face-to-face group sessions (five hours) combining short briefings with hazard-walk and reporting exercises, with individual 30-minute coaching available for catch-up and operators joining between intakes. Unsupervised practice completing hazard-report and pre-task forms continues between sessions. Total nominal hours: 20.
Delivery environment and equipment. EduPro delivers this unit in a simulated site environment: a training room fitted out as a site office with induction packs, SWMS and SDS folders, signage and PPE (hard hats, hi-vis, eye and hearing protection), plus an outdoor area set up with marked exclusion zones and planted hazards for hazard-identification walks. No mobile plant or heavy machinery is used or required.
Learning resources. Site safety SOPs, SWMS and induction packs; Industry fact sheets on WHS duties in resources workplaces; EduPro slide packs with hazard photo libraries.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Site safety advisers from EduPro's quarrying clients walked the simulated hazard course before launch and continue to supply de-identified incident summaries each quarter, which are rotated into the hazard-identification exercises.
Work health and safety. Correct PPE use and controlled exposure to the deliberately planted hazards on the outdoor course are the key WHS considerations for delivery itself.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
SFISeafood Industry
Program. Seafood Handling and Filleting Skills Program
Nationally recognised training product(s). SFIPRO103 Fillet fish and prepare portions
Program rationale. Aquaculture and seafood businesses in EduPro's client base increasingly want farmhands and shed staff who can add value on site by producing clean fillets and consistent portions to specification. The unit was nominated because knife skills and yield awareness are the most requested processing capabilities from this sector.
Target group. The usual cohort is farmhands and shed workers from aquaculture operations, covering grading, grow-out, lease maintenance and shed duties. Many join within their first year in the industry from farm labouring or hospitality backgrounds, with a minority holding around two years of on-farm experience and none holding formal qualifications. They are strongly practical, confident with physical work, and suit short bursts of instruction followed by supervised practice.
Entry requirements and LLN considerations. There are no entry requirements. Written records are a known weak point for this cohort, so documentation is limited to simple yield and portion sheets; learners who benefit from structure, such as autistic participants, receive written session outlines in advance and a consistent session routine.
Mode, amount of training and duration. The program runs as fourteen 30-minute face-to-face group sessions (seven hours) at the benches, progressing from knife care to whole-fish breakdown and portioning, with individual 30-minute coaching for catch-up and workers who start mid-season. Unsupervised practice of knife maintenance and portion calculations continues between sessions. Total nominal hours: 30.
Delivery environment and equipment. Delivery takes place at EduPro's kitchen-grade benches using whole fish sourced from local wholesalers, filleting knives, sharpening steels, cutting boards, ice slurry bins, scales, gloves and portion trays. The set-up replicates a processing shed bench without any mechanised processing equipment.
Learning resources. Seafood handling SOPs and portion specification sheets; Industry fact sheets on seafood safety and cold-chain handling; EduPro slide packs with cutting sequence photo guides.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Farm managers and a seafood wholesaler in EduPro's aquaculture network critiqued the cutting sequences and portion specifications at last season's industry catch-up, and their commercial yield targets are used as the program's benchmarks.
Work health and safety. Knife safety, cut-resistant glove use, cold and wet handling conditions, and bench hygiene are the central WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
SFLFloristry Training Package
Program. Floristry Stock Care Essentials Program
Nationally recognised training product(s). SFLSOP005 Prepare and care for floristry stock; SFLSOP003 Recognise flower and plant materials
Program rationale. Studio and retail florists tell EduPro they need assistants who can prepare fresh materials and recognise stock confidently without the owner checking every decision. These two units cover the core of that request and give newer staff a shared standard for stock handling.
Target group. EduPro's typical floristry cohort is a small team of floristry assistants working across retail shops and event studios. A couple usually bring several years of retail floristry experience, while others have moved across from retail or hospitality roles in the past two years, and a school leaver in a first job is common. Almost all have learned entirely on the job and none hold formal floristry qualifications.
Entry requirements and LLN considerations. There are no entry requirements. Written materials are kept to short, plain-English bench references with strong visual content, and learners with dyslexia or little experience of formal coursework are supported with accessible formats and reading assistance.
Mode, amount of training and duration. Face-to-face delivery runs as sixteen 30-minute group sessions spread across the working week, with individual 30-minute coaching sessions available for catch-up and new starters. Learners also complete unsupervised bench practice between sessions, conditioning and identifying stock as deliveries arrive. Total nominal duration is 75 hours across the two units.
Delivery environment and equipment. Delivered in a simulated florist workroom fitted out with benches, conditioning buckets, secateurs, floristry knives and a rotating supply of fresh and dried flower and plant materials. Learners receive, identify, condition and store stock exactly as they would at a retail bench.
Learning resources. Stock care SOPs; Grower and wholesaler care guides; EduPro slide packs with flower identification cards.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Program content was reviewed at EduPro's annual floristry employer roundtable, and feedback from retail florist client sites shaped the emphasis on conditioning and stock rotation.
Work health and safety. Key WHS considerations are safe use of secateurs and knives, wet floors around conditioning areas, manual handling of full buckets and plant-related allergies.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
SHBHairdressing and Beauty Services Training Package
Program. Salon Infection Control and Lash and Brow Skills Program
Nationally recognised training product(s). SHBBFAS004 Provide lash and brow services; SHBBINF002 Maintain infection control standards
Program rationale. Barbering and beauty businesses that approach EduPro consistently want junior staff who deliver services to the same hygiene and finish standard as their seniors, whichever chair a client sits in. Pairing a treatment unit with infection control builds practical skill on top of the standards that underpin every personal service.
Target group. The usual cohort is made up of junior barbers, salon assistants and beauty juniors employed part-time or full-time across one or two shops. Most have between six months and two years assisting on the floor, with a couple of recent starters from retail backgrounds, and all have learned by watching senior staff. They are confident with phones, social media and booking apps but less practised with longer written documents.
Entry requirements and LLN considerations. No entry requirements apply. Several learners typically speak a language other than English at home while communicating fluently at work, so delivery relies on demonstration, visual step guides and short written tasks rather than dense text.
Mode, amount of training and duration. Delivery is face-to-face through eighteen 30-minute group sessions timetabled around shop rosters, supported by individual 30-minute coaching sessions for new starters and anyone needing catch-up. Unsupervised practice on training heads and peer models continues between sessions. The nominal duration is 95 hours across the two units.
Delivery environment and equipment. A simulated salon treatment area is set up with a beauty couch, magnifying lamp, salon basin, tint and wax kits and cleaning, disinfection and sterilisation supplies. Learners practise services on peer models under close trainer supervision.
Learning resources. Manufacturer instructions for tints, waxes and adhesives; State and territory infection control fact sheets; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. EduPro trainers visit client barbershops and salons twice a year, and observations from those visits plus owner feedback set the hygiene and service benchmarks used in this TAS.
Work health and safety. The central WHS considerations are infection control for skin penetration risks, safe handling of salon chemicals and management of client skin sensitivities.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
SIFFuneral Services
Program. Funeral Operations Safety Essentials Program
Nationally recognised training product(s). SIFFFNL003 Transfer coffins and caskets; SIFXWHS001 Follow work health and safety procedures
Program rationale. Regional funeral homes and crematoria approach EduPro wanting grounds and operations staff who carry out procedures consistently, respectfully and safely rather than relying on habits passed between colleagues. These units formalise the two most requested capabilities: safe transfers and disciplined WHS practice.
Target group. EduPro's funeral services cohort is typically crematorium technicians and grounds staff, mixing long-serving employees with more than eight years at one firm and newer starters from landscaping or factory work. Nearly all learned the role from senior colleagues on site. Most left school before Year 12 and prefer working through one process at a time with plenty of practice.
Entry requirements and LLN considerations. There are no entry requirements. Because the cohort favours practical demonstration over dense written procedures, documents are short and plain, and learners managing anxiety are given advance notice of assessment activities and access to a quiet space.
Mode, amount of training and duration. The program runs as twelve 30-minute face-to-face group sessions over about six weeks, and individual 30-minute coaching is offered for catch-up or staff who join mid-program. Learners undertake unsupervised practice of transfer routines and safety checks during quiet periods at work. Total nominal duration is 40 hours.
Delivery environment and equipment. Using a lightweight empty display coffin, a wheeled trolley and a marked-out transfer route, learners rehearse coffin and casket transfers through a simulated chapel and loading area. WHS procedures are practised through scenario walk-throughs using standard workplace paperwork and everyday hand equipment.
Learning resources. Site transfer and safety SOPs; Funeral industry association fact sheets; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Funeral directors and cemetery and crematorium managers on EduPro's industry reference group reviewed the draft program and confirmed the emphasis on dignified, procedure-driven transfers.
Work health and safety. Team manual handling of coffins, trolley and ramp safety, and the psychological wellbeing of staff working in an emotionally sensitive setting are the key WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
SIRRetail Services Training Package
Program. Retail Selling and Service Skills Program
Nationally recognised training product(s). SIRXSLS001 Sell to the retail customer; SIRXCEG001 Engage the customer
Program rationale. Independent retailers engaging EduPro want floor staff who keep the store running well without constant supervision, and strong customer engagement and selling skills sit alongside that need. These two units give a mixed team a shared service standard they can apply in their own store.
Target group. A typical retail cohort includes long-serving part-timers with five or more years in store, casual university students, and staff newer to Australia with a year or two of local retail experience. Store routines have usually been picked up informally from supervisors. The group strongly prefers practical, on-the-floor learning connected to their own workplace.
Entry requirements and LLN considerations. No entry requirements apply. A couple of learners generally speak Nepali, Mandarin or another language at home and manage workplace English comfortably, so written tasks stay brief, materials are offered on paper or tablet, and supports such as Auslan interpreters are arranged when needed.
Mode, amount of training and duration. Fourteen 30-minute group sessions are delivered face-to-face in the mock shopfront, and individual 30-minute coaching slots cover catch-up and new starters. Between sessions, learners practise engagement and selling techniques unsupervised during their normal shifts. The combined nominal duration is 45 hours.
Delivery environment and equipment. EduPro operates a mock shopfront with shelving bays of grocery lines, a service counter and a dummy point-of-sale terminal. Trainers and peers role-play customers so learners can practise greeting, questioning and closing sales in realistic floor scenarios.
Learning resources. Store service standards and SOPs; Retail industry fact sheets; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Quarterly feedback from client store managers, gathered through EduPro's retail employer survey and follow-up store visits, informed the session sequence and role-play scenarios.
Work health and safety. Manual handling of stock, housekeeping and trip hazards in the simulated shopfront are the main WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
SISSport, Fitness and Recreation Training Package
Program. Client Screening and Fitness Assessment Program
Nationally recognised training product(s). SISFFIT032 Complete pre-exercise screening and service orientation; SISFFIT033 Complete client fitness assessments
Program rationale. Fitness and recreation operators ask EduPro for staff who can take a genuine leadership share of client programs, and confident screening and assessment is where that starts. The unit pair moves assistants from helping out to running the client intake process themselves.
Target group. EduPro's cohort in this sector is usually casual activity assistants and junior instructors aged roughly 19 to 28 who came into the industry through personal involvement in sport, hiking or paddling. Most carry one to three seasons of work experience and none hold formal qualifications. They learn best by doing, followed by discussion and debrief.
Entry requirements and LLN considerations. There are no entry requirements. The cohort handles short written formats and apps confidently, and numeracy coaching is available for recording measurements, rates and pressures accurately during assessments.
Mode, amount of training and duration. Delivery consists of sixteen 30-minute face-to-face group sessions, with individual 30-minute coaching available for catch-up and for staff who join between intakes. Learners complete unsupervised practice screenings and assessments with willing colleagues between sessions. Nominal duration totals 65 hours.
Delivery environment and equipment. A standard training room doubles as a fitness studio, equipped with industry pre-exercise screening forms, a blood pressure monitor, scales, tape measure, heart-rate monitors, step boxes and mats. Learners screen and assess peers acting as clients under trainer observation.
Learning resources. Industry-standard pre-exercise screening tools; Assessment equipment manufacturer guides; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Managers from fitness facilities and outdoor recreation operators meet EduPro twice a year to review this program, and their feedback drove the strong focus on client communication during assessments.
Work health and safety. Safe conduct of physical assessment activities, monitoring clients for signs of exercise intolerance and managing documented medical conditions such as seizure plans are the key WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
SITTourism, Travel and Hospitality Training Package
Program. Espresso and Food Safety Basics Program
Nationally recognised training product(s). SITHFAB025 Prepare and serve espresso coffee; SITXFSA005 Use hygienic practices for food safety
Program rationale. Pubs, cafes and function venues want food and beverage teams that deliver the same coffee and the same hygiene standard on any shift, which mirrors what EduPro hears from hospitality clients across the board. This pairing addresses the two most visible consistency gaps for junior staff.
Target group. The usual hospitality cohort mixes a couple of part-timers with a decade or more of experience, several casuals with one to three years, and recent starters in their first months. Many combine work with university or TAFE study, and existing skills have been picked up on shift. Role-play and live practice during quiet periods suit this group well.
Entry requirements and LLN considerations. No entry requirements apply. Materials are produced in clear, plain English with large-print and screen-readable versions available, which also supports learners with low vision or who speak another language at home.
Mode, amount of training and duration. The program runs as twelve 30-minute face-to-face group sessions scheduled around service periods, plus individual 30-minute coaching for catch-up and new starters. Unsupervised espresso and hygiene practice continues during quiet trading periods. Total nominal duration is 45 hours.
Delivery environment and equipment. A simulated cafe counter is set up with a domestic-grade espresso machine, grinder, milk jugs, service crockery and full handwashing and sanitising facilities. Customer orders are role-played so learners practise workflow, presentation and hygiene together.
Learning resources. Espresso machine manufacturer guides; Food safety fact sheets; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Venue managers on EduPro's hospitality advisory group review the program annually, and service standards contributed by client venues are built into the role-play scenarios.
Work health and safety. Hot water and steam burns, safe use of sanitising chemicals and consistent personal hygiene practices are the principal WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
TAETraining and Education Training Package
Program. Workplace Trainer Essentials Program
Nationally recognised training product(s). TAEDEL311 Provide work skill instruction
Program rationale. Employers repeatedly ask EduPro to formalise the skills of experienced staff who already induct and upskill colleagues without any training qualification. This unit gives internal educators a structured, repeatable approach to planning and delivering work-based instruction.
Target group. EduPro's cohort for this program is typically senior practitioners, team leaders and supervisors who act as informal educators in their workplace. They usually hold degree or diploma qualifications in their own discipline and bring eight to twenty-five years of industry experience. Most have delivered induction or refresher training for years and want structure and feedback rather than basics.
Entry requirements and LLN considerations. There are no entry requirements, and the cohort generally reads and writes at a professional level. Support is offered where online facilitation tools are new, as videoconference delivery can be unfamiliar territory for otherwise confident communicators.
Mode, amount of training and duration. Sixteen 30-minute face-to-face group sessions are delivered across the program, with individual 30-minute coaching available for catch-up, new participants and rehearsal of practice deliveries. Unsupervised time is spent preparing session plans and rehearsing instruction. The nominal duration is 40 hours.
Delivery environment and equipment. Delivery takes place in a standard training room where participants plan and deliver short work skill instruction sessions to peers using everyday workplace tools and equipment. Each delivery is observed against a structured checklist with immediate feedback.
Learning resources. Session plan templates and workplace training SOPs; Industry fact sheets on work-based instruction; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The design draws on feedback from client workplace educators and was tabled at EduPro's annual employer roundtable, where health and community services employers confirmed demand for structured instruction skills.
Work health and safety. Key WHS considerations are ergonomic room set-up with regular movement breaks across longer workshop days and maintaining psychological safety during peer feedback.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
TLITransport and Logistics Training Package
Program. Safe Load Handling Program
Nationally recognised training product(s). TLIA1001 Secure cargo; TLID0020 Shift materials safely using manual handling methods
Program rationale. Distribution businesses tell EduPro they need orders moving through the shed accurately and safely by every team member, not just the leading hands. Manual handling and cargo securing are the two skills those clients name first when describing gaps in informally trained crews.
Target group. A typical cohort brings together storepersons and pick-packers with mixed backgrounds: several with five or more years in warehousing, others who transferred from farm or factory work, and a few in their first warehouse job. Training to date has come informally from leading hands. Practical demonstration on the floor is strongly preferred over classroom sessions.
Entry requirements and LLN considerations. No entry requirements apply. Comfort with written paperwork varies widely in this cohort, so delivery leans on demonstration and short checklists, with access to a language, literacy and numeracy specialist for learners who need reading support.
Mode, amount of training and duration. Fourteen 30-minute group sessions are run face-to-face on the warehouse floor, and individual 30-minute coaching sessions handle catch-up and new starters. Learners also practise lifting technique and restraint checks unsupervised as part of normal simulated duties. Total nominal duration is 60 hours.
Delivery environment and equipment. A simulated despatch area is laid out with pallets of empty cartons, hand trolleys, load restraint straps and a mock trailer cage frame. Learners plan a relocation, shift the load manually and then secure it, all with ordinary warehouse hand equipment.
Learning resources. Warehouse manual handling SOPs; Load restraint industry fact sheets; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Content was tested at EduPro's annual logistics employer forum, and site feedback from transport and warehousing clients confirmed the split between manual handling and load securing.
Work health and safety. Correct manual handling technique, coordinated team lifts, pre-use inspection of restraint equipment and consistent use of PPE are the key WHS considerations.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
UEEElectrotechnology Training Package
Program. Electrical Test and Tag Skills Program
Nationally recognised training product(s). UEERL0003 Conduct in-service safety testing of electrical cord connected equipment and cord assemblies
Program rationale. Manufacturing and workshop clients ask EduPro for foundation electrotechnology safety skills in their production workforce, and in-service safety testing builds exactly that base without touching licensed electrical work. It also gives employers an in-house capability they currently contract out.
Target group. EduPro's electrotechnology cohort is generally production assemblers and factory staff without electrical trade qualifications, ranging from workers with more than a decade on the line to school leavers in their first year. Skills have been learned on the job, and the group responds best to worked examples followed by hands-on practice.
Entry requirements and LLN considerations. There are no entry requirements. Instructions are broken into short, numbered written steps with one task presented at a time, an approach that suits learners with ADHD as well as those newer to technical documents.
Mode, amount of training and duration. The program comprises ten 30-minute face-to-face group sessions at the test bench, with individual 30-minute coaching offered for catch-up and new starters. Unsupervised practice involves inspecting sample equipment and completing register entries between sessions. Nominal duration is 20 hours.
Delivery environment and equipment. A bench is equipped with a portable appliance tester, a varied stock of de-energised cord-connected appliances and cord assemblies, durable tags and a test register. Every inspection and test is performed on unplugged, de-energised equipment, so no live electrical work occurs.
Learning resources. Portable appliance tester manufacturer guides; Industry fact sheets on in-service safety testing; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. EduPro consulted client production managers and an electrotechnology industry representative during design, confirming that test-and-tag capability was the most useful non-licensed starting point.
Work health and safety. The critical WHS control is that all inspection and testing occurs on unplugged, de-energised equipment, with visual checks for damage before any item is handled.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
UEGGas Industry Training Package
Program. Gas Escape Detection Awareness Program
Nationally recognised training product(s). UEGNSG040 Use a portable detector to locate a combustible gas escape
Program rationale. LPG depots and distributors approaching EduPro need operators who can respond to a suspected escape methodically, often because a major supply partner now requires evidence of formal training. Detector-based leak location is a safety-critical skill that can be taught fully in simulation.
Target group. The usual cohort is full-time depot operators covering cylinder filling, bulk transfers and plant, most with six or more years at one site alongside newer recruits from driving or factory roles. Procedures have been passed down from senior operators. The group is hands-on and practical, with limited day-to-day computer use.
Entry requirements and LLN considerations. No entry requirements apply. Numeracy support is built in for interpreting detector readings, percentages and limits, and long written procedures are replaced with short paper-based steps suited to mixed reading comfort.
Mode, amount of training and duration. Eight 30-minute face-to-face group sessions cover detector operation, search patterns and response actions, with individual 30-minute coaching available for catch-up or new operators. Learners also complete unsupervised familiarisation with detector start-up and bump checks. Nominal duration is 15 hours.
Delivery environment and equipment. Learners work through leak-location scenarios in a marked-out mock depot area using a portable combustible-gas detector and small calibration test-gas canisters, with escapes simulated by controlled test-gas releases. No live gas infrastructure or product transfer is involved at any point.
Learning resources. Gas detector manufacturer guides; Depot emergency response SOPs; Gas industry fact sheets.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. The program was shaped through EduPro's annual roundtable with gas distribution clients and follow-up feedback from depot supervisors on realistic search scenarios.
Work health and safety. The overriding WHS consideration is that no live gas is ever used - scenarios rely on small test-gas releases in ventilated areas under strict briefing and supervision.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
UEPElectricity Supply Industry - Generation Sector Training Package
Program. Energy Isolation and Permit-to-Work Program
Nationally recognised training product(s). UEPOPS301 Conduct single energy source isolation procedures for permit to work
Program rationale. Generation-sector operators, including solar farm and battery facility clients, tell EduPro they need every crew applying isolation and permit discipline the same way. Formalising single energy source isolation gives newer operators the procedural backbone the sector's access regimes demand.
Target group. EduPro's generation cohort typically holds trade or Certificate II-level technical backgrounds gained in mining, milling or electrical assembly, with site tenure ranging from a few months to two years. They are confident with control-system screens and tablets. Structured practical tasks followed by what-if discussion suit them best.
Entry requirements and LLN considerations. There are no entry requirements. The cohort reads technical material comfortably in short formats, so procedures are chunked into numbered steps and permits are practised repeatedly rather than explained at length.
Mode, amount of training and duration. Twelve 30-minute face-to-face group sessions take learners from isolation principles through repeated permit walk-throughs, and individual 30-minute coaching covers catch-up and operators joining mid-program. Unsupervised practice centres on completing permit documentation against set scenarios. Total nominal duration is 30 hours.
Delivery environment and equipment. A purpose-built mock isolation board with switches, valves and lockable isolation points sits at the centre of delivery, supported by lockout-tagout kits, padlocks and full permit-to-work paperwork. All isolations are performed on de-energised simulated plant, so no energised equipment is involved.
Learning resources. Site isolation and permit SOPs; Permit-to-work templates; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Operations managers from generation clients contributed scenario material, and the program was reviewed at EduPro's energy sector reference meeting before finalisation.
Work health and safety. Stored energy awareness and disciplined lockout practice are the key WHS considerations, taught entirely on de-energised mock plant with hearing augmentation available for noisy environments.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
UETTransmission, Distribution and Rail Sector
Program. Low Voltage Rescue Readiness Program
Nationally recognised training product(s). UETDRMP018 Perform rescue from a live low voltage panel
Program rationale. Transmission contractors bringing on trainee ground crew need them to meet network owners' site access requirements, and low voltage rescue capability is consistently on that list. EduPro nominated this unit because it is safety-critical, in steady demand and deliverable entirely in simulation.
Target group. The typical cohort is trainee ground crew in their first electricity industry role - a mix of recent school leavers, workers from fencing, civil labouring or station work, and the occasional ex-defence member. Most finished school around Year 10 or 11 and take to demonstration, repetition and clear routines far better than to lengthy reading.
Entry requirements and LLN considerations. No entry requirements apply. Written materials are short and plain to match the cohort's reading preferences, with key rescue steps presented as illustrated action cards.
Mode, amount of training and duration. Six 30-minute face-to-face group sessions cover hazard assessment, the rescue sequence and CPR practice, and individual 30-minute coaching is available for new crew members and catch-up. Learners rehearse the rescue sequence unsupervised on the isolated panel between sessions. Nominal duration is 8 hours.
Delivery environment and equipment. Rescue drills are conducted on a de-energised mock low voltage panel using an insulated rescue crook, insulating gloves, a rescue kit and a CPR manikin. The scenario is fully simulated, with no live conductors present at any stage.
Learning resources. Network operator rescue procedure SOPs; CPR and first aid fact sheets; EduPro slide packs.
Trainers and assessors. This program is delivered by EduPro trainers who hold the credentials required by the VET Workforce Credential Policy (TAE40122 Certificate IV in Training and Assessment or an approved equivalent) and who maintain current industry skills and knowledge in this sector.
Assessment arrangements. This TAS covers the training component of the program. Assessment is conducted under EduPro's assessment system by qualified assessors using validated tools; trainers conduct formative checks (practice activities and checks for understanding) during sessions.
Industry engagement informing this TAS. Requirements were confirmed with transmission contractors and network safety advisors through EduPro's utilities employer forum, including the expectation of annual refresher competence.
Work health and safety. Simulated rescues are run only on isolated, de-energised panels, with safe manual handling of the manikin and advance notice of emergency scenarios to protect participant wellbeing.
Learner support. Learners are supported per EduPro's Learner Support Policy and Procedures: foundation skills support, reasonable adjustments, and referral of specialist needs to EduPro Student Support.
Validation and review. This TAS is reviewed annually, and following significant changes to the training product or industry practice. Assessment validation is scheduled under EduPro's Validation Policy.
